Novotel Suites Manila At Acqua 4 stars

Customer review rating (ALL Rating) 4.3/5 878 reviews

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Novotel Tower, Coronado St. Brgy Hulo, 1550 Mandaluyong, Philippines

Description

Hotel extras

  • Accessible to major business districts

  • Pet-friendly hotel

  • Cafe by the pool overlooking the Pasig River

  • Lounge at the 21st floor with a city view

  • Suites with built in kitchenette, cooking equipment and cutleries

Our accommodation(s)

Book this hotel
Room 1
See availabilities

Room

Standard City View Twin

Photo out of - Standard City View Twin

Room with 2 Single beds, 31 sqm. Free Wifi Workspace, Kitchen Area, Safe, Free Wifi, Microwave, Coffee & Tea Facilities, His and Hers Wash Area.

  • Views:

    City View or River side

Max. number of persons
4
Area
From 31 m² / 333 sq ft

Bedding

Single bed(s) x2

Extra bed in room for child on request

Extra bed in room for adult on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Bottled water
  • Coffee maker
  • Coffee/tea making facilities
  • Kettle
  • Microwave
  • Studio/kitchenette
  • Free in Room Mineral Water

Bathroom

Bathroom Facilities

  • Accessible bathroom
  • Bathrobe
  • Bidet
  • Fixed showerhead
  • Flexible showerhead
  • Full-length mirror
  • Hair dryer in bathroom
  • Mirror
  • Slippers
  • Telephone in bathroom
  • Towel rack

Media And Technology

Complementary elements

  • Multimedia hub
  • Plug and play panel
  • Radio

Internet Facilities

  • High speed internet
  • Wireless internet in your room

Phone Facilities

  • Phone with 2 handsets in room

Tv Facilities

  • Satellite/cable colour TV
  • 46'/117 cm screen
  • Flat screen

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Message alert
  • Safe deposit box in room
  • Security Peephole
  • Smoke alarm in room
  • Sprinkler in room

Comfort Features

  • Alarm clock
  • Hair dryer
  • Ironing board and flat-iron
  • Shoe polisher
  • Slippers
  • Trouser press

Electric Facilities

  • 220/240 V AC

Room Services

  • Operator wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Adjustable desk lamp
  • 4 pers. max
  • 31 m² / 333 sq ft
  • Bedding 2 x Single bed(s)
  • Views: City View or River side
See availabilities

Suite

Superior Suite with 1 King Bed and Bathtub

Photo out of - Superior Suite with 1 King Bed and Bathtub

Room with 1 King bed 75 sqm. Free Wifi Separate Bedroom and Living Room, Have 55'' LED TV, Microwave, Induction Cooker, Bathtub, Cutleries.

  • Views:

    City View

  • Most of the accommodation:

    Corner Room

Max. number of persons
4
Area
From 75 m² / 807 sq ft

Bedding

King size bed(s) x1

Extra bed in room for child on request

Extra bed in room for adult on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Bottled water
  • Coffee maker
  • Coffee/tea making facilities
  • Full kitchen
  • Kettle
  • Microwave
  • Studio/kitchenette
  • Free in Room Mineral Water

Bathroom

Bathroom Facilities

  • Accessible bathroom
  • Bathrobe
  • Bidet
  • Fixed showerhead
  • Flexible showerhead
  • Full-length mirror
  • Hair dryer in bathroom
  • Mirror
  • Slippers
  • Telephone in bathroom
  • Towel rack

Media And Technology

Complementary elements

  • Multimedia hub
  • Plug and play panel
  • Radio

Internet Facilities

  • High speed internet
  • Wireless internet in your room

Phone Facilities

  • Phone with 2 handsets in room

Tv Facilities

  • Satellite/cable colour TV
  • 55'/140 cm screen
  • Flat screen

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Message alert
  • Safe deposit box in room
  • Security Peephole
  • Smoke alarm in room
  • Sprinkler in room

Comfort Features

  • Alarm clock
  • Hair dryer
  • Ironing board and flat-iron
  • Shoe polisher
  • Slippers
  • Trouser press

Electric Facilities

  • 220/240 V AC

Room Services

  • Operator wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Adjustable desk lamp
  • Business Desk
See availabilities

Suite

Premier Suite with 1 King Bed

Photo out of - Premier Suite with 1 King Bed

Modern and spacious is the 87sqm Premier Suite with 1 King Bed, living space, 6-seater dining, separate shower, and powder room. Has its own kitchenette ideal for long stays and offers panoramic views of the city and the Pasig River.

  • Views:

    River side

Max. number of persons
4
Area
From 86 m² / 925 sq ft

Bedding

King size bed(s) x1

Food And Beverage

Food And Beverage Facilities

  • Bottled water
  • Coffee maker
  • Kettle
  • Microwave
  • Studio/kitchenette

Bathroom

Bathroom Facilities

  • Bathrobe
  • Bidet
  • Fixed showerhead
  • Flexible showerhead
  • Full-length mirror
  • Hair dryer in bathroom
  • Mirror
  • Slippers
  • Telephone in bathroom
  • Towel rack

Media And Technology

Complementary elements

  • Multimedia hub
  • Plug and play panel
  • Radio

Phone Facilities

  • Phone with 2 handsets in room

Tv Facilities

  • Satellite/cable colour TV

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Message alert
  • Safe deposit box in room
  • Security Peephole
  • Smoke alarm in room
  • Sprinkler in room

Comfort Features

  • Alarm clock
  • Hair dryer
  • Ironing board and flat-iron
  • Shoe polisher
  • Slippers
  • Trouser press

Electric Facilities

  • 220/240 V AC

Room Services

  • Operator wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Adjustable desk lamp
See availabilities

Suite

Premier Suite with 1 King Bed and Bathtub

Photo out of - Premier Suite with 1 King Bed and Bathtub

This bright suite of 91sqm is ideal for business or leisure stays. The corner room offers panoramic views of the city and Pasig River, and is furnished with 1 King Bed, separate shower and bathtub, a 6-seater dining, living space, & kitchenette.

  • Views:

    Panorama view or River side

  • Most of the accommodation:

    Corner Room

Max. number of persons
4
Area
From 91 m² / 979 sq ft

Bedding

King size bed(s) x1

Extra bed in room for child on request

Extra bed in room for adult on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Bottled water
  • Coffee maker
  • Coffee/tea making facilities
  • Full kitchen
  • Kettle
  • Microwave
  • Studio/kitchenette
  • Free in Room Mineral Water

Bathroom

Bathroom Facilities

  • Accessible bathroom
  • Bathrobe
  • Bidet
  • Fixed showerhead
  • Flexible showerhead
  • Full-length mirror
  • Hair dryer in bathroom
  • Mirror
  • Slippers
  • Telephone in bathroom
  • Towel rack

Media And Technology

Complementary elements

  • Multimedia hub
  • Plug and play panel
  • Radio

Internet Facilities

  • High speed internet
  • Wireless internet in your room

Phone Facilities

  • Phone with 2 handsets in room

Tv Facilities

  • Satellite/cable colour TV
  • 55'/140 cm screen
  • Flat screen

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Message alert
  • Safe deposit box in room
  • Security Peephole
  • Smoke alarm in room
  • Sprinkler in room

Comfort Features

  • Alarm clock
  • Hair dryer
  • Ironing board and flat-iron
  • Shoe polisher
  • Slippers
  • Trouser press

Electric Facilities

  • 220/240 V AC

Room Services

  • Operator wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Adjustable desk lamp
  • Business Desk
See availabilities

Studio

Standard River View Twin

Photo out of - Standard River View Twin

Room with 2 Single beds, 31 sqm, overlooking the river, and Makati skyline. With Free WiFi workspace, Kitchen area, safe, microwave, coffee & Tea, His and Hers Wash area.

Max. number of persons
4
Area
From 31 m² / 333 sq ft

Bedding

Single bed(s) x2

Food And Beverage

Food And Beverage Facilities

  • Bottled water
  • Coffee maker
  • Kettle
  • Microwave
  • Studio/kitchenette

Bathroom

Bathroom Facilities

  • Bathrobe
  • Bidet
  • Fixed showerhead
  • Flexible showerhead
  • Full-length mirror
  • Hair dryer in bathroom
  • Mirror
  • Slippers
  • Telephone in bathroom
  • Towel rack

Media And Technology

Complementary elements

  • Multimedia hub
  • Plug and play panel
  • Radio

Phone Facilities

  • Phone with 2 handsets in room

Tv Facilities

  • Satellite/cable colour TV

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Message alert
  • Safe deposit box in room
  • Security Peephole
  • Smoke alarm in room
  • Sprinkler in room

Comfort Features

  • Alarm clock
  • Hair dryer
  • Ironing board and flat-iron
  • Shoe polisher
  • Slippers
  • Trouser press

Electric Facilities

  • 220/240 V AC

Room Services

  • Operator wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Adjustable desk lamp
See availabilities

Hotel location

Novotel Suites Manila At Acqua

Novotel Tower, Coronado St. Brgy Hulo
1550 Mandaluyong
Philippines

GPS:14.567888, 121.035555

Telephone
Fax +63 2 8888 6686
Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service
  • 152 rooms
  • 2 family rooms
  • 16 connecting rooms
  • 152 non-smoking rooms
  • 10 floors

Languages spoken at the hotel

  • English

Reduced mobility Facilities

100% Non Smoking Property

Laundry / Valet Services

  • Dry cleaning / Ironing

Wi-Fi

  • High Speed internet
  • High Speed WiFi
  • WiFi at the hotel
  • WiFi in the communal areas

Air conditioning

Desk equipment available

  • Shoe shine machine

Check In & Check-out facilities

  • Express check-in
  • Late Checkout

Concierge

  • Concierge

Porter

  • Porter

Pets

Pets allowed Additional charge

Catering

3 Restaurants

Room service

  • Cold snacks
  • Hot meals

Breakfast

  • Buffet

Business

3 Meeting rooms

Business Center

  • Self service business center

Family

Services for children

  • Play area

Well-being

The Pool at the 6th

  • Outside
  • On site

In Balance Gym

  • On site
  • On site

Restaurant

Non contractual photo

Restaurant

Overlooking the Pasig River and spectacular views of the metro's skyline, the lounge is situated at the 21st floor offering a variety of quick treats featuring light snacks and cocktails. It is the go-to place for a quick coffee break with a view.

You can’t resist a stylish pool. Not your ordinary swimming pool, this spectacular infinity pool juts out of the hotel tower above and overlooks the Pasig River and Makati skyline. Relaxation has never been this cool.

Stay in your best shape even while on the go. With the latest fitness equipment available, working out will never feel like a chore especially with spectacular views of the city.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.3/5  878 reviews

Customer review rating 5.0/5

Marlon R. Families - Confirmed reviews ALL

Customer review rating 2.5/5

Katherine L. D. Families - Confirmed reviews ALL

Customer review rating 4.5/5

Rizza M. C. C. Families - Confirmed reviews ALL

Customer review rating 1.0/5

Anil S. Friends - Confirmed reviews ALL

Customer review rating 5.0/5

Jessie R. N. Solo - Confirmed reviews ALL

Customer review rating 2.5/5

Katherine L. D. Families - Confirmed reviews ALL

First, I really liked the room, and I especially appreciated how particular the front office and staff were with remembering and addressing us by our names. It made us feel valued and important as guests. I was also very happy with the personalized experience we received, especially since we were celebrating two special occasions—our wedding anniversary and my dad’s birthday. The bed was comfortable, and I loved that the room smelled fresh and clean even without the need for any added scent. Another thing I appreciated was how accommodating the staff were. Whenever we had a request, they were always willing to assist and grant it whenever possible. What I think could be improved are the room amenities, particularly the “Fun Upgrade.” One of the main reasons I booked this hotel was because of a vlog I saw where it was featured as a child/kid-friendly hotel—something we always look for because we have three kids. I also noticed that the Fun Upgrade was advertised as free, subject to availability. When I was informed that I would need to pay ₱1,500, I agreed because I initially thought the upgrade would offer more activities and facilities for my little kids. We actually liked the setup, and my kids really enjoyed it. However, I personally felt that ₱1,500 was quite expensive for what was included, especially since we weren't able to use the Nintendo Switch because there were only two games available, and unfortunately, the games weren't really appealing to my kids. Another concern was the common restrooms, which had a strong unpleasant smell during our stay. This definitely needs attention, especially since it is an area frequently used by guests. We also had a difficult time finding something to eat on our first night because the hotel wasn't very accessible to nearby restaurants or food establishments. Having more convenient dining options or clearer recommendations for nearby food places would have been helpful. As for breakfast, the selections were okay and the food tasted good. However, I was disappointed with the service when it came to refilling the food. At around 8:00 AM, we had to wait quite a while for some items to be replenished, and on both days, I still had to approach and inform the waitress that a refill was needed. I feel that this could be improved, especially during peak breakfast hours. Would we come back? Perhaps not anytime soon. There are other hotels we've experienced that offer more amenities and activities for children and, for us, provide better value for the price. Nevertheless, despite these concerns, our overall experience was still satisfying, and we genuinely enjoyed our stay. The warm and accommodating staff, personalized service, comfortable room, and the effort they made to make our celebrations special were definitely memorable. Thank you for making our wedding anniversary and my dad’s birthday a memorable one. ❤️

Customer review rating 4.5/5

Rizza M. C. C. Families - Confirmed reviews ALL

Complimentary late check-out until 5pm as an Accor Gold Member, complimentary room upgrade, birthday set-up provided for my son, complimentary welcome drinks claimed in the restaurant where we had our breakfast at the 6th floor and complimentary sweets were provided in the living room. Complimentary extra bed was also provided to us by the Management. My sinw as able to use the pool as well. I just did not like the masaage service. No massage bed available in the room. You would get your massage in the bedroom which is not relaxing because it was so hard to breathe if you are facing down on the pillow with not enough air. Also, I told the masseuse not to do the massage hard on my body because what I love most is the soft massage only, but still, I had experienced pain while being massaged: on mg shoulders and my legs. I even complained to the masseuse that I felt pain. I hope your masseuses are all certified. Until now, I’m experiencing body pains especially on my shoulders, back, buttocks and lower legs and knees. I also have slight fever now due to body pains. Lesson learned, I will never avail of your massage services again. The price was not worth it. You should also have a proper place for your massage, open your own massage center with the appropriate massage bed provided for massage services to satisfy customer’s convenience.

Customer review rating 1.0/5

Anil S. Friends - Confirmed reviews ALL

First of all the room I was staying in had bad clog in the bathroom water was coming out from all over the place Towels should be white was pail not at all Novotel standard Breakfast also had limited choice for the amount you pay and not so good in taste as well Well I was seriously very disappointed with the overall stay

Customer review rating 5.0/5

Jessie R. N. Solo - Confirmed reviews ALL

I missed the name of the tall guy at the front desk but he was very friendly and accommodating. Same when I checked out, the lady at the Accor desk was very efficient. The two room cleaning guys at the 15th floor were also very courteous.

Customer review rating 5.0/5

Mark A. A. Families - Confirmed reviews ALL

Celebrated my birthday in this hotel and the staff happily accommodated all of our needs during our stay. From the check-in staff, dining staff, housekeeping (specially the housekeeping staff!) all the way to the concierge and security staff

Customer review rating 4.5/5

Agnes A. Couples - Confirmed reviews ALL

it is ok - however the lobby is so small and no food services after 10

Customer review rating 5.0/5

Hasan A. Y. Solo - Confirmed reviews ALL

Very good experience and stay. Will stay here again once I go to Philippines again. One thing add when staying at a hotel in Tokyo they had a very unique and good system for in room amenities. They would leave next to the reception area, with tea, coffee, sugar etc and you’d collect yourself making it easier to keep room full if you run out. Not needing to ask for housekeeping to bring up, as you could be in the shower or sleeping. So to implement this idea, would be better and beneficial for residents, who are staying at the hotel.

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Pedmark Julian Madridejos General Manager Novotel Suites Manila at Acqua

Customer review rating 5.0/5

Jeremiah J. M. Couples - Confirmed reviews ALL

comfortable stay, accommodating staff

Dear Guest, We very much appreciate your comments regarding your stay at the Novotel Suites Manila At Acqua. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Pedmark Julian Madridejos General Manager Novotel Suites Manila at Acqua

Customer review rating 4.5/5

Ramilo B. L. Families - Confirmed reviews ALL

Room upgrade is awesome!

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Pedmark Julian Madridejos General Manager Novotel Suites Manila at Acqua

Customer review rating 5.0/5

Claire R. Families - Confirmed reviews ALL

Stayed at the hotel for a family getaway. Very happy with the clean and comfortable accommodations, attentive staff and that the hotel is wheelchair accessible.

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Pedmark Julian Madridejos General Manager Novotel Suites Manila at Acqua

Customer review rating 5.0/5

Irvin S. S. Friends - Confirmed reviews ALL

Good size of room. I will stay again!

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Pedmark Julian Madridejos General Manager Novotel Suites Manila at Acqua

Customer review rating 4.5/5

Ming H. Q. Business - Confirmed reviews ALL

Room was clean and comfortable. Although it’s very near to nearby Rockwell, walking there was a hassle. Location is a a more quiet place but with quite a good view.

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Pedmark Julian Madridejos General Manager Novotel Suites Manila at Acqua

Customer review rating 5.0/5

Ruggero B. Solo - Confirmed reviews ALL

i was at Acqua for 3 nights and i couldn't find any missing point!

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Pedmark Julian Madridejos General Manager Novotel Suites Manila at Acqua

Customer review rating 5.0/5

Jenelyn O. Families - Confirmed reviews ALL

Highly recommended hotel, Clean, Accommodating and kids staff. And delicious food.

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Pedmark Julian Madridejos General Manager Novotel Suites Manila at Acqua

Customer review rating 4.5/5

Radityo P. P. Solo - Confirmed reviews ALL

It was for weekend getaway, the property is spacious and clean, staff was helpful and attentive.

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Pedmark Julian Madridejos General Manager Novotel Suites Manila at Aqua

Customer review rating 4.5/5

Sherille B. Couples - Confirmed reviews ALL

Staff are very accomodating and we are welcomed warmly though it is raining hard when we checked it.

Dear Valued Guest, We very much appreciate your comments regarding your stay at the Novotel Suites Manila At Acqua. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Pedmark Julian Madridejos General Manager Novotel Suites Manila at Acqua

Customer review rating 4.5/5

Jenny L. F. Families - Confirmed reviews ALL

The room is clean and tidy. The staff were friendly and helpful. The buffet breakfast is scrumptious

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Pedmark Julian Madridejos General Manager Novotel Suites Manila at Aqua

Customer review rating 2.0/5

Jeffrey M. Couples - Confirmed reviews ALL

Check in process is easy Parking space is nice Hotel location is just fine Amenities are good Service is bad - we called to ask for tea, but we'd have to follow up after an hour to have it accommodated. Seems that the receptionist immediately forgot the request after the first call. Toiletries and kits provided are not good - we understand that there is a disclaimer inside the room to ask due to conservation of environment but I believe a comb is necessary which should by default be included and not something to ask for.

Dear Jeffrey M., Thank you for taking the time to tell us about your experience at the Novotel Suites Manila At Acqua. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel Suites, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Pedmark Julian Madridejos General Manager Novotel Suites Manila at Aqua

Customer review rating 5.0/5

Eirene D. Q. Business - Confirmed reviews ALL

I love the room, view and ambience but the television only shows local networks that's why I didn't even enjoy watching inside

Dear Eirene D. Q., We very much appreciate your comments regarding your stay at the Novotel Suites Manila At Acqua. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Pedmark Julian Madridejos General Manager Novotel Suites Manila at Aqua

Other web-users rate our hotel

  • 289 reviews 7.6/10 Location
  • 634 reviews 8.5/10 Room
  • 665 reviews 8.5/10 Service
  • 19 reviews 9/10 WiFi
  • 260 reviews 8.3/10 Cleanliness
  • 232 reviews 8.9/10 Comfort
  • 217 reviews 5.7/10 Food
  • 187 reviews 4.8/10 Breakfast

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