Kia Ora Roger, Thank you so much for your fantastic 100/100 review and 10/10 recommendation! We’re absolutely delighted to hear that your first visit was such a remarkable experience and that you felt truly welcomed and treated like stars from check-in through to check-out. It’s wonderful to hear that our team made your stay enjoyable, with a little humour along the way! We’ll be sure to share your special mention with Tara, our Reception team, and our fantastic breakfast crew. Your kind words will mean a great deal to them. We’re also thrilled that you enjoyed our facilities, accommodation, and breakfast. Thank you for choosing Novotel New Plymouth and for your continued loyalty as an Accor Gold member. We can’t wait to welcome you back for your next stay! Nga mihi, Celia Harrison Front Office Duty Manager Novotel New Plymouth Taranaki

Kia Ora Helen, Thank you so much for your wonderful 100/100 review and 10/10 recommendation. We’re delighted to hear that you enjoyed your stay and found the accommodation, food, and service all to a high standard. It’s great to know that our location was convenient for your visit and that your booking experience was efficient and friendly. We’re also pleased that you enjoyed your breakfast and found our team welcoming throughout your stay. Thank you for your continued loyalty as an Accor Platinum member. We truly appreciate you choosing Novotel New Plymouth and look forward to welcoming you back again soon. Nga mihi, Celia Harrison Front Office Duty Manager Novotel New Plymouth Taranaki

Kia Ora Geoff, Thank you for taking the time to share your feedback and for rating your stay 90/100. We’re pleased to hear that you enjoyed your accommodation, found everything clean and comfortable, and experienced friendly service from our team. We appreciate you highlighting the light switches on the control panel. We understand that something as simple as adjusting the lights should be effortless, and we’ll certainly share your feedback with our team for consideration. Thank you again for staying with us, and we hope to have the pleasure of welcoming you back on your next business trip. Nga mihi, Celia Harrison Front Office Duty Manager Novotel New Plymouth Taranaki

Kia Ora Chakravarti, Thank you so much for your wonderful 100/100 review and 10/10 recommendation. We’re delighted to hear that you enjoyed our great location, comfortable accommodation, and the warm hospitality from our team. It’s fantastic to know that you enjoyed our breakfast and found your room crisp, clean, and comfortable. Your kind feedback is greatly appreciated and will be shared with the team. Thank you for choosing Novotel New Plymouth for your business stay and for your continued loyalty as an Accor Gold member. We look forward to welcoming you back again soon! Nga mihi, Celia Harrison Front Office Duty Manager Novotel New Plymouth Taranaki

Kia Ora Sarah, Thank you so much for your fantastic 100/100 review and 10/10 recommendation! We’re delighted to hear that you enjoyed another wonderful stay with us and appreciated the friendly service from our team, as well as the cleanliness and presentation of the hotel. It’s fantastic to hear that you enjoyed our buffet breakfast and had such a great dining experience at Haukai. We’ll be sure to share your kind feedback with the team. Thank you for your continued support as an Accor Silver member. We truly appreciate you choosing Novotel New Plymouth for your business stays and look forward to welcoming you back again soon! Nga mihi, Celia Harrison Front Office Duty Manager Novotel New Plymouth Taranaki

Kia Ora Mariana, Thank you so much for your fantastic 100/100 review and for sharing such wonderful feedback about our team. We’re delighted to hear that you received friendly and helpful service from your initial booking enquiry through to your arrival. We’re especially pleased that our receptionist’s follow-up call helped provide reassurance regarding your later arrival. Hearing that you found everyone welcoming and that your room was clean, comfortable and relaxing means a great deal to us. We’ll be sure to share your kind words with the team. Thank you also for your feedback regarding the online booking process and the ability to specify the number of beds required. We appreciate you bringing this to our attention and will share your comments with the relevant team for consideration. It was a pleasure having you and your family stay with us, and we truly appreciate your 10/10 recommendation. We look forward to welcoming you back to Novotel New Plymouth again soon! Nga mihi, Celia Harrison Front Office Duty Manager Novotel New Plymouth Taranaki

Kia Ora Vicki, Thank you for taking the time to share your feedback. We’re pleased to hear that you were very happy with your overall stay, and that you enjoyed the accommodation, breakfast, and service from our team. We do sincerely apologise for the disappointment caused by our restaurant being closed for a private event on both nights of your stay. We understand how frustrating this would have been, particularly when travelling as a family. In the week leading up to the event, we reached out to all arriving guests to communicate the restaurant closure. However, as your booking was made only a few days prior to your arrival, unfortunately we missed the opportunity to make a pre-arrival call to you. We sincerely apologise for this oversight and for not ensuring you were aware of the closure before your stay. We greatly appreciate your understanding and your continued loyalty as a Platinum ALL Accor member. We hope to have the opportunity to welcome you and your family back and provide the seamless experience you deserve. Nga mihi, Celia Harrison Front Office Duty Manager Novotel New Plymouth Taranaki

Kia Ora Deborah, Thank you so much for your wonderful 100/100 review and for your continued loyalty to Novotel New Plymouth. It’s always a pleasure to welcome you back, and we’re delighted to hear that you continue to feel warmly welcomed by our reception team and enjoy an easy check-in experience. We’re thrilled that you consistently find our rooms comfortable and clean, and that you enjoy our meals and breakfast. Your kind comments about our team going out of their way to make your stay special mean a great deal to us. We’ll be sure to share your feedback with the entire team. Thank you again for your 10/10 recommendation and for choosing to stay with us. We look forward to welcoming you back to Novotel New Plymouth for your next fabulous break away! Nga mihi, Celia Harrison Front Office Duty Manager Novotel New Plymouth Taranaki

Kia Ora Rachael, Thank you so much for your wonderful feedback and for sharing your experience with us. We’re delighted to hear that you enjoyed the exceptional service, thoughtful little touches, and the overall experience. It’s fantastic to know that everything from your arrival and accommodation through to breakfast and departure met your expectations. Our team truly appreciates your kind words, and we’re especially pleased to hear that you’ll be back. We look forward to welcoming you again for another memorable stay! Nga mihi, Celia Harrison Front Office Duty Manager Novotel New Plymouth Taranaki

Kia Ora Mark, Thank you for your fantastic feedback and for sharing such kind words about your stay! We’re delighted to hear that you had a wonderful experience from check-in through to check-out and enjoyed the service, food, and room. It’s wonderful to know that our team made such a positive impression throughout your stay. We truly appreciate your loyalty as an ALL Accor Gold member and look forward to welcoming you back for another fantastic experience! Nga mihi, Celia Harrison Front Office Duty Manager Novotel New Plymouth Taranaki

Kia Ora Nathan, Thank you for your exceptional feedback and for choosing to stay with us. We are absolutely delighted to hear that our team delivered such a memorable experience for you and your family. It is wonderful to see your perfect scores across every aspect of your stay, from your warm welcome and comfortable, well-appointed room to breakfast, WiFi and departure. We are also pleased that you found the ALL App easy and efficient to use and appreciated the fresh milk provided as part of our sustainability efforts. Your kind words about our team are greatly appreciated and will certainly be shared with everyone. Thank you for your continued loyalty as an ALL Platinum member and for your 10/10 recommendation. We look forward to welcoming you and your family back for another exceptional stay. Nga mihi, Celia Harrison Front Office Duty Manager Novotel New Plymouth Taranaki

Kia Ora Roland, Thank you for sharing your feedback following your recent business stay with us. We are pleased to hear that our location suited your business needs and that you found our team friendly and efficient. We’re also glad that you found the ALL website easy to use and enjoyed your accommodation, cleanliness and breakfast. We apologise that a water bottle was not initially placed in your room, although we’re pleased our team was able to assist promptly at reception. Thank you for your 9/10 recommendation and for your continued loyalty as an ALL Silver member. We look forward to welcoming you back on your next business visit. Nga mihi, Celia Harrison Front Office Duty Manager Novotel New Plymouth Taranaki

Kia Ora Richard, Thank you for your fantastic feedback following your overnight business stay with us. We are delighted to hear that you found your stay affordable while still enjoying a high standard of service and decor. It is wonderful to see your perfect scores across your arrival, accommodation, cleanliness, our team and departure, along with your 10/10 recommendation. We will also be sure to share your kind comments with our reception team, who clearly made a positive impression during your stay. Thank you again for choosing to stay with us. We look forward to welcoming you back for another enjoyable stay. Nga mihi, Celia Harrison Front Office Duty Manager Novotel New Plymouth Taranaki

Kia Ora Warick, Thank you for your lovely feedback following your recent business stay with us. We are delighted to hear that you enjoyed your stay and found our location convenient. It is wonderful to see your consistent 9/10 ratings across your experience, from arrival and accommodation through to breakfast, our team and departure. Your 9/10 recommendation is greatly appreciated. Thank you for your continued loyalty as an ALL Gold member. We look forward to welcoming you back on your next visit. Nga mihi, Celia Harrison Front Office Duty Manager Novotel New Plymouth Taranaki

Kia Ora Alexander, Thank you for taking the time to share your feedback following your recent business stay with us. We are pleased to hear that you continue to find your stays pleasant and comfortable, and it is wonderful to see your 10/10 recommendation, along with your excellent ratings for our breakfast and team. We are, however, sorry to hear about the unpleasant odour you experienced in the bathroom. This is certainly not the standard we aim to provide. Your feedback has been passed along to our housekeeping team so they can address this with the appropriate attention and ensure our cleaning standards are consistently maintained. Thank you for your continued loyalty as an ALL Silver member. We appreciate your ongoing support and look forward to providing you with an even more comfortable stay next time. Nga mihi, Celia Harrison Front Office Duty Manager Novotel New Plymouth Taranaki

Kia Ora Treena, Thank you for your wonderful feedback and for choosing to stay with us. We are delighted to hear that you had such a positive experience and that our welcoming and accommodating team helped make your family stay enjoyable. It is great to know that you found the room clean and tidy, the beds comfortable, and the check-in process quick and easy. We’re also pleased that our convenient location and ample parking added to the overall experience, and we appreciate your kind comments regarding our breakfast selection. Thank you as well for highlighting the differences you experienced with the rates and the limitations around using your ALL points through the website. We understand how this could be frustrating and appreciate you bringing it to our attention. We truly value your Gold status and continued loyalty to ALL – Accor Live Limitless, and we look forward to welcoming you and your family back again soon. Nga mihi, Celia Harrison Front Office Duty Manager Novotel New Plymouth Taranaki

Kia Ora Derek, Thank you for your wonderful feedback and for your perfect 100/100 overall rating. We are delighted to hear that you enjoyed a relaxing and fun stay with us and found your room comfortable. It is fantastic to know that our team were helpful and friendly and that you were pleased with every aspect of your stay, from booking through the ALL App to your arrival, accommodation, cleanliness and departure. We also appreciate your 10/10 recommendation. Thank you for your continued loyalty as an Accor Gold member. We hope to have the pleasure of welcoming you and your partner back to Novotel New Plymouth for another relaxing stay. Nga mihi, Celia Harrison Front Office Duty Manager Novotel New Plymouth Taranaki

Kia Ora Kalani, Thank you for your fantastic feedback and for awarding us a perfect 100/100 rating. We are delighted to hear that you had such an enjoyable week-long stay with us and that our team made such a positive impression. It is wonderful to hear your kind comments about Haukai and that you enjoyed the food. We will be sure to share your feedback with our team, as compliments like yours are a great source of motivation. We are also thrilled that you would highly recommend Novotel New Plymouth and gave us a 10/10 recommendation. Thank you for choosing to stay with us, and we hope to have the pleasure of welcoming you back again on your next visit. Nga mihi, Celia Harrison Front Office Duty Manager Novotel New Plymouth Taranaki