Dear Despina, Thank you so much for the perfect score! We are delighted to hear you really enjoyed your stay, found it fantastic and comfortable, with easy access to the club for meals and drinks. All our guests do receive a Diggers member discount on food and beverages during their stay. We hope to welcome you back again soon. Sincerely, Aaron Ficyk General Manager

Dear Paula, Thank you so much for the perfect score! We are delighted to hear you found your stay very comfortable and convenient, and that it was a great place to stay. We hope to welcome you back again soon. Sincerely, Aaron Ficyk General Manager

Dear Bill, Thank you so much for the great review, and for being such a loyal regular guest of ours. We truly appreciate your continued support and for always choosing to stay with us when you are in town. It is wonderful to hear Wayne and the team always make you feel welcome, we will be sure to pass on your kind words to him. We hope to welcome you back again very soon. Sincerely, Aaron Ficyk General Manager

Dear Adrian, Thank you for your review, we are glad to hear you found everything amazing overall. We do apologise for the hair strands found on the sheet and near the bathroom, this is certainly not the standard we aim for and we will be addressing this with our housekeeping team right away. Should you stay with us again, please do not hesitate to call us directly so we can ensure your room is exactly as it should be. We hope to welcome you back again soon. Sincerely, Aaron Ficyk General Manager

Dear Amie, Thank you so much for the wonderful review and perfect score! We are delighted to hear you found the beds comfy, the rooms spacious and very clean, and that you enjoyed a great breakfast along with our convenient location near The Entrance. We hope to welcome you back again soon. Sincerely, Aaron Ficyk General Manager

Dear David, Thank you for the great review! We are so glad to hear it is always A. nice experience staying with us. We hope to welcome you back again soon. Sincerely, Aaron Ficyk General Manager

Dear Rodney, Thank you for your honest and thoughtful review, we are so glad you were happy overall with your stay. It really means a lot to hear that you choose Ibis time and time again, knowing what to expect and trusting that any issues will be sorted out quickly. We are especially pleased to hear such kind words about our cleaning team, they truly do go above and beyond, and we will make sure they know how much their friendliness and helpfulness was appreciated. We would love the opportunity to make your next stay a full ten out of ten, so please do not hesitate to let us know if anything comes up during your visit, we are always here to help. Thank you again for your continued support, we hope to welcome you back soon. Sincerely, Aaron Ficyk General Manager

Dear Jordanka, Thank you for your feedback, we appreciate you sharing your experience with us. Glad to hear everything else about your stay was great. We are sorry to hear breakfast did not live up to expectations, and we appreciate you letting us know. We will be sure to pass this on to the team so we can look into ways to improve. We hope to welcome you back again soon and provide an even better experience all round. Sincerely, Aaron Ficyk General Manager

Dear Veronik, Thank you for taking the time to provide such detailed feedback about your stay. We are sorry to hear it did not meet the standard you expected, and we appreciate you bringing these issues to our attention. We understand your frustration, and we do apologise that our accessible rooms do not feature a view, as they are designed with accessibility as the priority. We will take your comments on board when reviewing the overall presentation of these rooms. We are also sorry to hear about the noise disturbance from neighbouring rooms and passing traffic near the bridge that connects to Diggers Club next door. Diggers Club is a separate venue to the hotel, and while the bridge does provide convenient access for guests wanting to head over for meals and drinks, we recognise it may lead to some additional foot traffic for rooms located near that area, and we will look into ways to minimise disruption for guests. Regarding the used cups not being washed, this is not the standard of housekeeping we expect, and we sincerely apologise. We will be following this up with our housekeeping team directly. We understand your disappointment given the rate paid, and we take this feedback seriously as we continue working to improve. Should you wish to discuss your stay further, please do not hesitate to reach out to us directly, we would welcome the opportunity to make things right.. Sincerely, Aaron Ficyk General Manager

Dear Angela, Thank you so much for the wonderful review and the perfect score, we truly appreciate it! It is fantastic to hear you received great service at reception and that the hotel's cleanliness stood out to you, right down to that lovely ocean spa scent we love as well. What a lovely thing to say about our staff, we are so proud of our team and it means a great deal to hear they left such a positive impression on you as being some of the nicest hotel staff you have come across. We are absolutely delighted to hear you had no issues whatsoever during your stay. We hope to welcome you back again soon! Sincerely, Aaron Ficyk General Manager

Dear Valerie, Thank you so much for the fantastic review and perfect score, we really appreciate it! We are thrilled to hear you received great service and that your room was spacious and clean, making for such a comfortable stay. It is wonderful to know the little touches did not go unnoticed, we love adding those extra details to make a difference for our guests. We cannot wait to welcome you back again next time, thank you for choosing to stay with us! Sincerely, Aaron Ficyk General Manager

Dear Louise, Thank you so much for the great review and perfect score, we really appreciate it! We are delighted to hear you found the hotel well located with plenty of parking, and that the wide internal halls and clean, comfortable room and bed added to your stay. It is also fantastic to hear you made the most of the internal access to Diggers Club for meals, and enjoyed receiving the member discount on your food. It is one of the perks we know our guests love about staying with us. We hope to welcome you back again soon! Sincerely, Aaron Ficyk General Manager

Dear Noeline, Thank you for taking the time to share your feedback. We are glad to hear you found the room very clean and suitable for your overnight stay. All our rooms are equipped with a hair dryer, which can be found on the bottom shelf, so we are sorry this was not easy to locate during your stay. Our reception is also available 24 hours a day, so please do not hesitate to reach out to our team next time, they are always happy to help point out where things are or assist with anything you may need. We appreciate your feedback and hope to have the opportunity to provide a better experience with you in the future. Sincerely, Aaron Ficyk General Manager

Dear Doug, Thank you for taking the time to share such detailed feedback, and please accept our sincere apologies for the experience you had during your stay. This is not the standard we hold ourselves to, and we are genuinely sorry for the number of issues you encountered. The condition of the room falls well short of what we expect, an unpleasant smell, a bed that was not level and comfortable, a fridge that was not cooling properly, and bedding and curtains that were not up to standard. This must have been especially frustrating given your back and leg concerns, and we are sorry for the discomfort this caused you. We will be following up directly with our housekeeping team to address these issues. We are also very concerned to hear about the dirt from the iron affecting your clothing, and the unpleasant odours in the hallway and lift. These are matters we take seriously and will be investigating further. Most importantly, we are sorry for how this was handled when you raised it with our reception team. The response you received was not appropriate, and it should never feel like your concerns are being brushed aside. We expect our team to acknowledge issues with genuine care and take immediate action, and we will be addressing this directly with the staff member involved. Should you consider staying with us again in the future, we would welcome the opportunity for you to call us directly beforehand, so we can personally ensure your next stay reflects the standard we truly aim to deliver. Thank you again for bringing these matters to our attention. Sincerely, Aaron Ficyk General Manager

Dear Marilyn, Thank you so much for the wonderful review and perfect score! We are delighted to hear you found your room comfortable, well maintained, and that our staff were helpful during your stay. As always, it is a pleasure to welcome you back, and we truly appreciate your continued support and loyalty as one of our regular guests. We look forward to seeing you again soon. Sincerely, Aaron Ficyk General Manager

Dear Bradley, Thank you so much for the perfect score, we really appreciate it! Great to hear you found our staff pleasant, the bed comfortable and the room a nice size. We hope to welcome you back again soon! Sincerely, Aaron Ficyk General Manager

Dear Kerry, Thank you so much for the perfect score and for sharing your feedback with us - we really appreciate it! It is great to hear that you found the room comfortable, the bed comfy and that you got to enjoy a great view during your stay. We do appreciate you mentioning breakfast - we would love to clarify that our continental option actually includes unlimited items from the cold buffet, so there is plenty more on offer than just toast, please do help yourself to as much as you like next time! We also have a full a la carte breakfast available at an additional cost through Outside In Kitchen Cafe, if you are ever after something a little more substantial. We would love to welcome you back again soon and make sure breakfast leaves just as good an impression as the rest of your stay did! See you again soon! Sincerely, Aaron Ficyk General Manager

Dear Greg, Thank you so much for the perfect score and for such fantastic feedback - we really appreciate it! It is great to hear that you found the room clean and comfortable and that our team's friendliness stood out during your stay. Great value for money is exactly what we aim for, so it is fantastic to know we delivered on that front too. We would love to welcome you back again soon and hope that your next stay is just as good, if not better! See you again soon! Sincerely, Aaron Ficyk General Manager

Dear Jorge, Thank you so much for taking the time to share such detailed feedback with us - we really appreciate it! It is fantastic to hear that you found the hotel in excellent condition and that the renovations have made such a great impression. We are really proud of how the property has come up and it is always great to hear that it is hitting the mark with our guests. We do appreciate you mentioning the TV signal issue - we are sorry to hear this happened, and we would have loved the chance to sort it out for you on the spot had we known. Our reception team is always on hand and more than happy to help with anything like this during your stay, so please do not hesitate to reach out next time, we are just a phone call away. In terms of breakfast, we would love to clarify that our continental option actually includes unlimited items from the cold buffet, so please do help yourself to as much as you like next time. We also offer a full a la carte menu available for an additional charge if you are ever after something a little more substantial. Thank you again for taking the time to share your feedback - it genuinely helps us to keep improving. We would love the opportunity to welcome you back again and show you the full experience next time, TV signal and all! Sincerely, Aaron Ficyk General Manager