Dear Guest, Thank you very much for your wonderful review and for awarding us 100/100 points. We are delighted to hear that you were very satisfied with your stay and that you enjoyed our central location with its excellent public transport connections. It is great to know that the nearby bus lines and metro station made it easy for you to explore Berlin. We are also pleased that you appreciated the design, spaciousness, cleanliness, and comfort of your room. It is especially rewarding to hear that the mini fridge and electric kettle added convenience to your stay. Your kind words are a great motivation for our entire team, and we are thrilled to know that you would choose our hotel again on your next visit to Berlin. We look forward to welcoming you back to the Mercure Hotel Berlin Wittenbergplatz in the future. Kind regards, Your Team Mercure Hotel Berlin Wittenbergplatz

Dear Guest, Thank you very much for your outstanding review and for awarding us 100/100 points. We are delighted to read that you had such an enjoyable stay with us during your visit to Berlin. It is wonderful to know that our central location, close to public transportation, made it easy for you to explore the city and travel to and from the airport. We are also pleased that you found your room comfortable, clean, and well equipped, and that the overall condition and cleanliness of the hotel met your expectations. It is especially rewarding to hear your praise for our breakfast. We take great pride in offering a rich and varied selection, and we are delighted that it was one of the highlights of your stay. Most importantly, thank you for your kind words about our team. Providing friendly, helpful, and professional service is at the heart of what we do, and your recognition means a great deal to all of us. Your recommendation is truly appreciated, and we are thrilled to know that you would choose to stay with us again. We look forward to welcoming you back to the Mercure Hotel Berlin Wittenbergplatz on your next visit to Berlin. Kind regards, Your Team Mercure Hotel Berlin Wittenbergplatz

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Your Team Mercure Berlin Wittenbergplatz

Lieber Gast, Vielen Dank für die gute Bewertung, die Sie unserem Hotel gegeben haben. Wir freuen uns, dass Ihnen der Aufenthalt bei uns gefallen hat und hoffen, Sie bald wieder bei uns begrüßen zu dürfen! Mit freundlichen Grüßen, Ihr Team Mercure Berlin Wittenbergplatz

Dear Guest, Thank you very much for your wonderful review and for awarding us 100/100 points. We are delighted that you enjoyed our excellent location, comfortable room, friendly service, and the welcoming atmosphere of our hotel. Your kind words mean a lot to our team and motivate us to continue creating memorable stays for our guests. We look forward to welcoming you back soon! Kind regards, Your Team Mercure Hotel Berlin Wittenbergplatz

Dear Guest, Thank you very much for your wonderful review and for awarding us 100/100 points. We are delighted to hear that you had a great stay with us. It is especially rewarding to know that you appreciated the friendliness of our team, our comfortable rooms, and our central location. Your kind words are a fantastic motivation for all of us and encourage us to continue providing memorable experiences for our guests. We truly appreciate your feedback and look forward to welcoming you back to the Mercure Hotel Berlin Wittenbergplatz in the near future. Kind regards, Your Team Mercure Hotel Berlin Wittenbergplatz

Dear Guest, Thank you very much for your review and for rating your stay 80/100. We are delighted to hear that you enjoyed our central location and found our rooms comfortable and clean. It is wonderful to know that you appreciated the many dining options nearby, the proximity to the shops, and the view over Wittenbergplatz. We are also pleased that our team contributed positively to your stay with their helpful service. Our Privilege category offers a Nespresso Machine included. Maybe you can have a look for that category for your next stay. Thank you once again for your kind feedback. We hope to have the pleasure of welcoming you back to the Mercure Hotel Berlin Wittenbergplatz in the near future. Kind regards, Your Team Mercure Hotel Berlin Wittenbergplatz

Dear Guest, Thank you for taking the time to share your feedback. We are sorry to learn that your stay did not meet your expectations. We understand your disappointment regarding the room layout and your perception that the room did not provide the storage space you anticipated. Guest feedback such as yours helps us review how our room features are presented and communicated. We also regret that your interactions with our front office team did not leave a more positive impression. Your comments regarding the information provided about guest amenities, the checkout process, and the receipt issuance have been shared with the relevant team members for review. Regarding the charge for the additional night, we would like to clarify that the rate booked allows free cancellation until 23:59 on the day prior to arrival. After this deadline, the first cancelled or unused night is charged according to the booking conditions. As your departure date was shortened after the first overnight, the first unused night remained chargeable in line with the rate conditions accepted at the time of booking. We apologize if this was not communicated clearly during your checkout and understand that this may have caused frustration. We are pleased to read that you appreciated our central location and the cleanliness of the hotel. Nevertheless, we regret that these positive aspects were overshadowed by the issues you encountered. Thank you once again for your valuable feedback. We hope to have the opportunity to welcome you back in the future and provide a more positive experience. Kind regards, Mercure Berlin Wittenbergplatz Team

Dear Guest, Thank you very much for your positive review and for rating your stay 90/100. We are delighted to hear that you enjoyed our central location and that both your check-in and check-out experiences were fast and efficient. Providing a smooth and hassle-free stay is something we strive for, and it is wonderful to know that this contributed positively to your visit. Thank you for choosing the Mercure Hotel Berlin Wittenbergplatz. We look forward to welcoming you back again soon. Kind regards, Your Team Mercure Hotel Berlin Wittenbergplatz

Dear Guest, Thank you very much for your wonderful review and for awarding us 100/100 points. We are delighted to hear that you enjoyed another great stay with us and that you appreciated our convenient location and comfortable rooms. It is always a pleasure to welcome returning guests back to the Mercure Hotel Berlin Wittenbergplatz. We regret that we were unable to accommodate your request for an early check-in on this occasion. Due to occupancy levels and room availability, this is unfortunately not always possible, although we are always happy to assist whenever circumstances allow. Thank you for your recommendation. We look forward to welcoming you back again soon. Kind regards, Your Team Mercure Hotel Berlin Wittenbergplatz

Dear Guest, Thank you very much for your continued loyalty and for rating your stay 90/100. We are delighted to hear that you once again enjoyed your stay with us and that you recognize the attention to detail that our team strives to provide. Feedback like yours is especially meaningful coming from a returning guest and valued ALL Loyalty member. It is wonderful to see your high ratings for our breakfast, team, Wi-Fi, and overall service. We are particularly pleased that Mariana contributed positively to your experience. We will be sure to share your kind words with her, as such recognition is always greatly appreciated. Thank you as well for your suggestion regarding teaspoons in the rooms. We appreciate guest feedback and will take your comment into consideration as we continue to enhance our housekeeping service. We sincerely thank you for your trust and look forward to welcoming you back to the Mercure Hotel Berlin Wittenbergplatz for another excellent stay. Kind regards, Your Team Mercure Hotel Berlin Wittenbergplatz

Dear Guest, Thank you very much for your kind review and for rating your stay 90/100. We are delighted to hear that you enjoyed our central location, your comfortable room, and the welcoming atmosphere of our hotel. Knowing that you felt at home during your stay is one of the greatest compliments we can receive. It is also wonderful to read that you enjoyed our varied breakfast selection and that it contributed positively to your overall experience. Your comment that our hotel is "exactly what you're looking for to make your trip complete" truly means a lot to our team. Thank you for choosing the Mercure Hotel Berlin Wittenbergplatz and for your trust in us. We look forward to welcoming you back on your next visit to Berlin. Kind regards, Your Team Mercure Hotel Berlin Wittenbergplatz

Dear Guest, Thank you very much for your continued loyalty and for taking the time to share your feedback. We are delighted to hear that you choose to stay with us whenever you visit Berlin and that you enjoyed another great stay at the Mercure Hotel Berlin Wittenbergplatz. Returning guests are the greatest compliment we can receive, and we truly appreciate your trust in us. Thank you also for bringing the booking experience to our attention. We are sorry to hear that you experienced difficulties with the website and that it crashed several times before your reservation could be completed. We understand how frustrating this can be, especially as you mention having encountered the issue on previous occasions as well. We will forward your comments to the relevant teams for review. Thank you again for your valuable feedback and for your continued support. We look forward to welcoming you back on your next visit to Berlin. Kind regards, Your Team Mercure Hotel Berlin Witten

Dear Guest, Thank you very much for your wonderful review and for awarding us 100/100 points. We are delighted to hear that you had such an enjoyable stay with us. It is especially rewarding to know that you appreciated our convenient location, the wide variety of restaurants nearby, and the excellent public transport connections right outside the hotel. We are also pleased that you enjoyed our breakfast each morning and found our team to be friendly and welcoming. Your compliments regarding the cleanliness of our rooms and the comfort of our beds are greatly appreciated and will be shared with the entire team. It is fantastic to hear that our location proved to be the perfect base for exploring the area and enjoying the many dining and shopping options nearby. Thank you once again for your kind words. We look forward to welcoming you back to the Mercure Hotel Berlin Wittenbergplatz on your next visit to Berlin. Kind regards, Your Team Mercure Hotel Berlin Wittenbergplatz

Dear Guest, Thank you very much for your review and for rating your stay 80/100. We are delighted to hear that you enjoyed our central location and found your room comfortable overall. It is also pleasing to know that, despite overlooking the kitchen area, you were satisfied with your accommodation. Thank you as well for sharing your thoughts regarding the artwork featured in our rooms. The portraits are part of the hotel's unique design concept and have been an integral element of the property's character since its opening. We understand, however, that art and interior design are highly subjective, and we appreciate your honest feedback. While many guests enjoy the distinctive style, we respect that it did not align with your personal preferences. We are grateful for your balanced comments and pleased that, aside from this aspect, you had an enjoyable stay with us. We hope to have the pleasure of welcoming you back to the Mercure Hotel Berlin Wittenbergplatz in the future. Kind regards, Your Team Mercure Hotel Berlin Wittenbergplatz

Dear Guest, Thank you very much for your excellent review and for awarding us 100/100 points. We are delighted to hear that you enjoyed your stay with us and appreciated our central location, friendly team, and comfortable accommodation. It is especially rewarding to know that the soundproofing of your room stood out, allowing you to enjoy a peaceful night's sleep despite overlooking Wittenbergplatz. We are also pleased that you found the booking process convenient and flexible, and that our breakfast, cleanliness, Wi-Fi, and overall value for money met your expectations. As an ALL Classic member, your positive feedback and recommendation mean a great deal to us. Thank you as well for sharing your comments regarding the room artwork. The portraits are part of the hotel's distinctive design concept and have been a characteristic feature of the property since its opening. We understand, however, that art is highly subjective, and we appreciate your honest perspective. It is wonderful to hear that you noticed the personalized minibar selection and our housekeeping team's attention to guest comfort throughout your stay. We truly appreciate your kind words and look forward to welcoming you back to the Mercure Hotel Berlin Wittenbergplatz on your next visit to Berlin. Kind regards, Your Team Mercure Hotel Berlin Wittenbergplatz

Dear Guest, Thank you very much for your positive review. We are delighted to hear that you enjoyed our location, comfort, and service. It is especially rewarding to know that our team contributed positively to your stay and that you would recommend us to others. At the same time, we would like to apologize for the inconvenience caused by your key card repeatedly becoming deactivated. We understand how frustrating this can be and appreciate you bringing it to our attention. We were particularly interested to note your breakfast rating, as all other aspects of your stay were rated very highly. Should you wish to provide further details on what did not meet your expectations, we would greatly appreciate your feedback, as it helps us continually improve our breakfast offering and better understand our guests' expectations. We appreciate your loyalty and look forward to welcoming you back to the Mercure Hotel Berlin Wittenbergplatz soon. Kind regards, Your Team Mercure Hotel Berlin Wittenbergplatz

Dear Guest, Thank you for taking the time to share your feedback regarding your four-night stay with us. We are sorry to learn that your experience did not meet your expectations. Please accept our apologies for the discomfort caused by the pillows and the noise you described during the night. Regarding the breakfast charges, we would like to clarify that our Front Office team reviewed your account together with our breakfast team during check-out. This verification confirmed which breakfasts had been consumed and which had not. Consequently, the breakfast charges that were not applicable were removed, the corresponding amount was refunded, and the final invoice was corrected accordingly. We are also sorry to read that you were dissatisfied with the check-out experience. Our colleague took the time to investigate the matter thoroughly to ensure that all charges were accurate before finalizing your bill. Following this review, the invoice reflected the services used during your stay. Concerning the room, we regret that the comfort and technical aspects did not fully meet your expectations. As no concerns were reported to our team during your stay, we unfortunately did not have the opportunity to investigate the air-conditioning noise or offer an alternative solution at the time. We also note your comments regarding value for money. Your stay took place during the IFA exhibition period in Berlin, when accommodation rates across the city were significantly higher due to increased demand. Nevertheless, we fully understand that the room rate influences expectations, and we regret that we were unable to provide an experience that you felt justified the price paid. Finally, we are disappointed to learn that our breakfast offering did not meet your expectations. Our buffet is designed as an extensive all-you-can-eat breakfast with a wide selection of hot and cold items, and we are sorry that it did not represent good value from your perspective. Thank you for your feedback. We take all comments seriously and will use them to continue improving our services. Kind regards, Your Team Mercure Hotel Berlin Wittenbergplatz