Dear Melanie M., Thank you for choosing to stay with us and for taking the time to share your wonderful feedback with us. We also acknowledge you for being a valued ALL – Accor Live Limitless member. I am delighted to know that you enjoyed your stay, from the comfort of your room to the day you checked out. We are pleased that our housekeeping team, hotel's central location and hospitality contributed to a memorable visit. Thank you once again for your kind words and support. We look forward to welcoming you and your wonderful family back to ibis Melaka again soon. Warm regards, Douglas De Mello Hotel Manager ibis Melaka

Dear Kok K. P. L., Thank you for taking the time to rate us and for choosing ibis Melaka. We’re delighted to know that you and your friends enjoyed your experience with us, and we truly appreciate your kind support. We also acknowledge you for being a valued ALL – Accor Live Limitless member. We are so thrilled to receive your generous rating. Your kind comment has also been shared among the entire team. We always go beyond the extra-mile to ensure our guests have a remarkable stay experience. Thank you for recommending us and it’s been a great experience to serve you as our special guest. See you again and we look forward to having you back to Melaka. Warm regards, Douglas De Mello Hotel Manager ibis Melaka

Dear Nizratul N., Thank you very much for choosing to stay with us at ibis Melaka and for taking the time to share your detailed feedback. I also appreciate your honesty regarding the areas where we can do better. This is certainly not what we want our guests to experience, and I will have our team to look into this carefully. Rest assure, this will be fixed and monitored closely. At ibis Melaka, we strive every day to bring the hospitality service to life through genuine warmth and sincere care. We truly appreciate your kind feedback and look forward to welcoming you back for even more enjoyable stay with us. Warm regards, Douglas De Mello Hotel Manager ibis Melaka

Dear Bin A. F., Thank you very much for choosing to stay with us at ibis Melaka and for taking the time to share your feedback. We are pleased to know that you enjoyed our friendly and warm hospitality. Your observations about the breakfast and shortcomings in our room (No.246) are noted. Please be assured that your feedback has been shared with our teams for immediate review and improvement, with a strong focus on our product and service consistency. We are committed to ensuring that every experience reflects the standards expected of our brand and it also helps us identify areas where we must improve and do better. Additionally, I have informed the reception team to notify guest about the peak period on our breakfast. Thank you once again for staying with us and for sharing your thoughts. We hope to have the pleasure of welcoming you and your beautiful family back to Melaka in the future, and our sincere aim is that your next stay will be an even more comfortable and enjoyable. Warm regards, Douglas De Mello Hotel Manager ibis Melaka

Dear Karen-Ann S., Thank you very much for choosing to stay with us at ibis Melaka and for taking the time to share your feedback. We are pleased to know that you enjoyed our convenient location. Your observations about breakfast and shortcomings in our room are noted. These are important considerations for us as we look at future improvements, and we are committed to ensuring that our guests’ experience reflects the standards expected of our brand. It also helps us identify areas where we must improve and do better. Thank you once again for staying with us and for sharing your thoughts. We hope to have the pleasure of welcoming you back to Melaka in the future, and our sincere aim is that your next stay will be an even more comfortable and enjoyable. Warm regards, Douglas De Mello Hotel Manager ibis Melaka

Dear Fang X. L., Thank you so much for your kind and lovely review of your recent stay at ibis Melaka I am delighted to know that you enjoyed your stay, from the comfort of your room to the day you checked out. We are pleased that our location, facilities, and hospitality contributed to a memorable visit. Again, thank you for staying with us. All of us are looking forward to welcome you and your beautiful family back to ibis Melaka in the near future. Warm regards, Douglas De Mello Hotel Manager ibis Melaka

Dear Nigel Y. L. T., Thank you for taking the time to rate us and for choosing us. We truly appreciate your kind support. We also acknowledge you for being a valued ALL – Accor Live Limitless member. Your observations about our Parched Cafe are noted and has been brought up to our technical team. These are important considerations for us as we look at future improvements. We look forward to welcoming you and your beautiful family back for a more pleasant and comfortable stay in the near future at ibis Melaka. Warm regards, Douglas De Mello Hotel Manager ibis Melaka

Dear Sukumaran T., Thank you for taking the time to share your feedback with us. We are truly sorry to hear that your recent experience did not meet your expectations, and we sincerely apologize for any disappointment caused. Your comments regarding the service level have been taken very seriously, as we fully understand how important attentive, efficient, and professional service is to the overall guest experience. Please be assured that your feedback has been shared with our teams for immediate review and improvement, with a strong focus on service consistency, attentiveness, and guest engagement. We are committed to ensuring that every experience reflects the standards expected of our brand and it also helps us identify areas where we must improve and do better. We do hope to have the opportunity to welcome you and your beautiful family back again in the future and provide you with a much improved and more seamless experience at ibis Melaka. Warm regards, Douglas De Mello Hotel Manager ibis Melaka

Dear Kim Lian C., Thank you for taking the time to rate us and for choosing us. We’re delighted to know that you enjoyed your experience with us, and we truly appreciate your kind support. We also acknowledge you for being a valued ALL – Accor Live Limitless member. We have noted your comment on the liking about our pillows. We appreciate your recommendation. We look forward to welcoming you back for another pleasant and comfortable stay in the near future at ibis Melaka. Warm regards, Douglas De Mello Hotel Manager ibis Melaka

Dear Triston Y., Thank you for choosing to stay at ibis Melaka and for taking the time to share your wonderful feedback with us. I am delighted to know that you enjoyed your stay and appreciated the positive comment about our comfort bed and hot shower. We are also pleased that you found our location convenient and our breakfast made your stay better. At the same time, I was disappointed to learn that several aspects of the service experience fell short of expectations. The check-in process will be reviewed, and we have also noted your comments about our kid's pool, faulty hair dryer, the limited channels and the welcome drinks as they highlight important opportunities for improvement and enhance service delivery. Thank you once again for your kind words and support. We look forward to welcoming you back to Melaka for another enjoyable stay. Warm regards, Douglas De Mello Hotel Manager ibis Melaka

Dear Amy L., Thank you very much for choosing to stay with ibis Melaka at ibis and for taking the time to share your feedback. We are pleased to know that you enjoyed our swimming pool and free carpark, and that you also found our hotel service worthy of a 60/100 rating. Your positive comments are very much appreciated by the team. We appreciate your observation on our drinking water tap in our room. Our hotel practices reducing water waste and sustainability, which is crucial for environmental conservation and operational efficiency. We also noted on your comment about the dimness of our guest room. Thank you once again for your kind review, and our entire team looks forward to welcoming you and your family back to ibis Melaka on your next visit. Warm regards, Douglas De Mello Hotel Manager ibis Melaka

Dear Boon T. C., Thank you for taking the time to rate us and for choosing us. We’re delighted to know that you enjoyed your experience with us, and we truly appreciate your kind support. We also acknowledge you for being a valued ALL – Accor Live Limitless member. We were absolutely delighted to read your comments about our fantastic shower area and the hotel's central location. Knowing that you felt comfortable with us is one of the finest compliments we could receive. We look forward to welcoming you and your beautiful family back for another pleasant and comfortable stay in the near future at ibis Melaka. Warm regards, Douglas De Mello Hotel Manager ibis Melaka

Dear Mohamad A. Y., Thank you for staying with us at ibis Melaka and for sharing such a wonderful review. We also acknowledge you for being a valued ALL – Accor Live Limitless member. We thoroughly enjoyed reading your comments, especially your reaction to welcome dessert. Our team loves surprising guests, and we succeed it in doing so during your stay. It is also rewarding to know that our comfortable room and the hotel's central location became one of the highlights of your stay. Your kind comments mean a great deal to us. Most importantly, thank you for recognizing the efforts of our team. Creating memorable experiences through warm, meaningful hospitality is what we strive for every day. Thank you once again for your support and recommendation. We hope to have the pleasure of welcoming you back to ibis Melaka in the near future. Warm regards, Douglas De Mello Hotel Manager ibis Melaka

Dear Kiat C. H., Thank you for taking the time to share your feedback following your recent stay at ibis Melaka. We also acknowledge you for being a valued ALL – Accor Live Limitless member. We appreciate your positive comment about our friendly team members, our pool as well as our hotel's convenient location. Your feedback is valuable to us as we continuously strive to enhance the experience we provide for all our guests. At the same time, I was disappointed to learn that several aspects of the service experience fell short of expectations. I have conveyed your feedback to our respective leaders on this for further review and follow up. Thank you once again for your support. We hope to have the pleasure of welcoming you back for an even better stay in the near future at ibis Melaka. Warm regards, Douglas De Mello Hotel Manager ibis Melaka

Dear N. Najwa N., Thank you for taking the time to share your feedback following your recent stay at ibis Melaka. We appreciate your positive ratings for our rooms and our service. Your feedback is valuable to us as we continuously strive to enhance the experience we provide for all our guests. Thank you once again for your support. We hope to have the pleasure of welcoming you and your family back to ibis Melaka for another memorable stay. Warm regards, Douglas De Mello Hotel Manager ibis Melaka

Dear M. Z. A. M. R., Thank you very much for choosing to stay with us at ibis Melaka and for taking the time to share your feedback. We are pleased to know that you enjoyed your stay and appreciate our excellent service. Your observations about the faulty are noted. These are important considerations for us as we look at future improvements. Additionally, we value your comment on the fast action of our team member for the replacement of the hair dryer. Thank you once again for staying with us and for sharing your thoughts. We hope to have the pleasure of welcoming you back to Melaka in the future, and our sincere aim is that your next stay will be an even more comfortable and enjoyable time. Warm regards, Douglas De Mello Hotel Manager ibis Melaka

Dear GERARD P., Thank you so much for choosing ibis Melaka and it was a pleasure hosting you and your beautiful family. We are delighted to know that you had a pleasant stay and appreciated our ample parking facilities, courteous team members, and overall hospitality. While we're sorry you didn't have the opportunity to enjoy our swimming pool this time, we hope you'll be able to make use of it during your next visit. A special thank you for your kind words about the team at ibis Melaka. Your recognition means a great deal, and we will be sure to share your compliments with the entire team. We truly appreciate your support and are thrilled to hear that you will be returning. We look forward to welcoming you back for another enjoyable stay in the near future. Warm regards, Douglas De Mello Hotel Manager ibis Melaka

Dear Zih T. W., Thank you for taking the time to share your feedback following your recent experience with us at ibis Melaka. I also appreciate your honesty regarding the areas where we can do better. Please accept our sincere apologies for the impression created during your check-in and throughout your visit including the experience of your redeemed welcome drink. Being acknowledged and welcomed is a fundamental part of hospitality, and it is particularly concerning to hear that your greetings and expressions of thanks were not reciprocated. This does not reflect the level of service and genuine hospitality we strive to provide for all our guests. Thank you once again for staying with us and for sharing your thoughts so openly. We hope to have the pleasure of welcoming you and your family back to Melaka in the future, and our sincere aim is that your next stay will be an even more comfortable, enjoyable and memorable experience. Warm regards, Douglas De Mello Hotel Manager ibis Melaka

Dear Mark F., Thank you for choosing ibis Melaka for your recent stay. It was a true pleasure to host you. I glad we met all your expectations and that you had a wonderful stay. What means the most to us is your kind recognition of our team as well the central location of our hotel. We also acknowledge you for being a valued ALL – Accor Live Limitless member and we appreciate your support. We look forward to welcoming you back soon for another memorable experience. Warm regards, Douglas De Mello Hotel Manager ibis Melaka