Dear Mr. S., Thank you very much for your wonderful review and for your continued trust in ibis Lisboa Parque das Nações. We are truly delighted to hear that you always enjoy staying with us and that you appreciate the friendliness and professionalism of our team, as well as the cleanliness, comfort and convenient location of our hotel. We are especially pleased that, despite the inconvenience of your seriously delayed flight, our reception team was able to assist you in finding a room and make you feel welcome. Your kind words about the friendly and helpful member of our reception team will certainly be shared with her and the rest of the team. Thank you once again for your loyalty and for your 10/10 recommendation. It is always a pleasure to welcome you, and we look forward to seeing you again on your next visit to Lisbon. Kind regards, Sylvie Lopes General Manager

Dear Mr. C., Thank you very much for taking the time to share your positive feedback following your stay at ibis Lisboa Parque das Nações. We are delighted to know that you found your stay very convenient and appreciated the fast and professional service provided by our team. It is also wonderful to see your excellent ratings throughout your experience, from the reservation process to your arrival and accommodation. Your recommendation means a great deal to us and is a great encouragement to our team. We look forward to welcoming you back to ibis Lisboa Parque das Nações on your next visit to Lisbon. Kind regards, Sylvie Lopes General Manager

Dear Mr. S., Thank you very much for your excellent feedback and for sharing your experience at ibis Lisboa Parque das Nações. We are delighted to know that you appreciated our convenient location and the easy access from the airport. It is also wonderful to see that you were fully satisfied with your accommodation, cleanliness, our team, Wi-Fi, and the overall value for money. We are particularly pleased that you appreciated our water refill station as part of our sustainability efforts. Your 10/10 recommendation of both our hotel and the ALL Accor loyalty programme is greatly appreciated. Thank you for your loyalty as an ALL Gold member. We look forward to welcoming you back to Lisbon and providing you with another excellent stay. Kind regards, Sylvie Lopes General Manager

Dear Mr. P., Thank you very much for your wonderful 9/10 rating and for taking the time to share such detailed feedback about your stay. We are delighted to hear that you appreciated our quiet, modern and very clean hotel, as well as our convenient location near Oriente Station and the waterfront attractions. It is also lovely to know that you enjoyed our healthy breakfast and found it to offer good value for money. We are especially pleased that you found the check-in quick and easy and that our team made such a positive impression. Your excellent scores for cleanliness, our team, check-out and Wi-Fi are greatly appreciated and will certainly be shared with everyone. It was a pleasure to welcome you as an ALL Gold member, and we are delighted that your overall experience lived up to your expectations. We hope to have the pleasure of welcoming you back to ibis Lisboa Parque das Nações on a future visit to Lisbon. Kind regards, Sylvie Lopes General Manager

Dear Mr. P., Thank you very much for your wonderful 100/100 rating and for taking the time to share such positive feedback about your stay. We are delighted to hear that our location was exactly what you were looking for and that you found your room perfect. It is also wonderful to know that you enjoyed the comfortable bed, the shower, as well as the food, drinks and service provided by our Lobby Restaurant team. Your kind comments are a great encouragement to our entire team, and we are especially pleased that your experience as an ALL Accor Classic member was fully satisfactory. We hope to have the pleasure of welcoming you back to ibis Lisboa Parque das Nações on your next visit to Lisbon. Kind regards, Sylvie Lopes General Manager

Dear Maria José, Thank you very much for taking the time to share your feedback with us and for your positive comments about our location and room. We are sorry to hear that the noise from the main street affected your stay. We understand how important a quiet environment is for a comfortable night’s sleep, and we appreciate your suggestion regarding double-glazed windows. Your comment has been shared with our team and will be taken into consideration. We are also pleased to see that you would recommend ibis Lisboa Parque das Nações to others, and we hope to have the opportunity to welcome you again for an even more comfortable stay. Kind regards, Sylvie Lopes General Manager

Dear Kim U., Thank you for your feedback. I apologize for the inconvenience you experienced with the air conditioning and your room change. While we strive to ensure guest satisfaction, I appreciate your comments regarding compensation and will take them into consideration for future improvements. Best regards, Tatiana Ramos Assistant Manager

Dear Edgar T., Thank you very much for taking the time to share your feedback following your stay at ibis Lisboa Parque das Nações. We are delighted to know that your experience met your expectations and that you appreciated the cleanliness of our rooms, the helpfulness of our team and the quality of our food offering. Your kind words regarding our staff are truly appreciated, and we will be pleased to share your compliments with the entire team. It is a pleasure to know that our hotel was well suited to your needs, and we are grateful for your recommendation and for your loyalty as an ALL Accor Classic member. We look forward to welcoming you back soon and providing you with another enjoyable stay. Kind regards, Sylvie Lopes General Manager

Dear Anna B., Thank you very much for your wonderful review and for choosing ibis Lisboa Parque das Nações during your stay in Lisbon. We are truly delighted to know that you enjoy staying within the ibis network whenever you travel across Europe. Your loyalty and confidence in our brand mean a great deal to us. It is especially rewarding to read your comments about the cleanliness of our hotels, as maintaining high standards of cleanliness and comfort is one of our top priorities. We are also pleased that you had an enjoyable stay with us. Thank you as well for your feedback regarding our breakfast selection. We are always looking for ways to improve our guests' experience, and your comments are greatly appreciated. We look forward to welcoming you back to ibis Lisboa Parque das Nações—or any ibis hotel across Europe—on your next journey. Kind regards, Sylvie Lopes General Manager

Dear Ms. Silvia P. T., Thank you very much for taking the time to share your wonderful feedback following your stay at ibis Lisboa Parque das Nações. We are delighted to know that you enjoyed our location and that our team made such a positive impression with their friendliness and helpfulness. Your kind words are a great source of motivation for all of us. We also appreciate your loyalty as an ALL Silver member and thank you for your continued trust in Accor. It is a pleasure to know that you valued our sustainable food initiatives and the recognition you received during your stay. We noticed that the accommodation itself did not fully meet your expectations, and we appreciate this feedback. We will continue working to improve our facilities and ensure an even better experience on your next visit. We truly look forward to welcoming you back to Lisbon in the near future. Kind regards, Sylvie Lopes General Manager

Dear Mr. Brian M. We are sincerely sorry that you were left with this impression of our team. Your comments came as a surprise to us, as friendliness, professionalism and a welcoming attitude are values that we strive to demonstrate every day and that are consistently recognised by the vast majority of our guests. During your stay, I was on duty every morning and, from 3:00 p.m. until at least 11:30 p.m., our Assistant Manager, Tatiana Ramos, was also present at the hotel. After reviewing the situation internally, we have not found any record or indication that a request for replacement towels was refused. On the contrary, whenever guests require additional or replacement towels, our team provides them promptly. We genuinely regret that this was your perception of your experience. However, we have been unable to identify any circumstances that would explain the situation as described in your review, as it does not reflect either our procedures or the standards of service that our team is committed to delivering. Nevertheless, we truly appreciate your feedback, as it gives us the opportunity to continue reviewing our service and ensuring that every guest enjoys the warm and attentive hospitality we aim to provide. Sylvie Lopes General Manager