Dear Ms. M., Thank you for taking the time to share your feedback following your stay with us. We are pleased to see that you appreciated the welcome from our team, as well as the Wi-Fi and the overall efficiency of your arrival and departure. Your positive comments regarding our staff are particularly appreciated. We are sorry, however, that the age and condition of the building and accommodation affected your experience. We understand your comments regarding the need for refurbishment and take them seriously. The property is indeed a 1-star establishment, and we are aware that some areas and furnishings reflect the age of the building. Your feedback is valuable to us as we continue to identify areas for improvement. We hope that, despite these points, we may have the opportunity to welcome you again and offer you a more satisfactory experience. Kind regards, Sliman - Front Office Manager

Chère Priscille, Nous vous remercions chaleureusement pour votre excellente note et pour votre commentaire « Excellent ». Nous sommes ravis que vous ayez apprécié l’emplacement de notre établissement, le confort de votre séjour ainsi que la propreté de votre hébergement. Votre très belle appréciation de notre équipe, du Wi-Fi et du rapport qualité-prix nous fait également particulièrement plaisir. Nous sommes heureux d’avoir contribué à rendre votre séjour agréable et espérons avoir le plaisir de vous accueillir à nouveau prochainement à l’Aparthotel Adagio Access Paris Maisons-Alfort. Bien cordialement, Sliman - Chef de Réception

Dear Mr. H., Thank you for taking the time to share your feedback and for rating your stay 70/100. We are pleased that you found the booking process simple and easy. We are sorry, however, that the condition of the room and the noise affected your experience. We understand that the nearby construction work can be disturbing, particularly during certain hours, and we regret the inconvenience caused by this external environment. We also take note of your comments regarding the cleanliness, Wi-Fi and overall condition of the accommodation. Your feedback is valuable to us and will help us remain attentive to these different aspects. We hope to have the opportunity to welcome you again and provide you with a more comfortable stay. Kind regards, Sliman - Front Office Manager

Dear Ms. I., Thank you for taking the time to share your detailed feedback. We are genuinely sorry to learn that your stay did not meet your expectations, particularly regarding the laundry facilities and the condition of some of the equipment in your apartment. We are especially concerned by your comments regarding the washing machine and dryer, as well as the damage you report to your clothes after spending €16 on the laundry service. We understand how frustrating and disappointing this must have been, and your feedback will be carefully reviewed by our team. We also take your comments regarding the stovetop and the need to change rooms very seriously. Regarding the attitude of our night receptionist, we sincerely regret that you felt unsupported when raising your concerns. Regardless of the circumstances, our guests should always be treated with courtesy and professionalism. This aspect of your feedback will be addressed internally with the team. We are nevertheless pleased to note that you found the rest of our team satisfactory. As a regular guest of Adagio, we are particularly sorry that this experience at our Maisons-Alfort property left you with such a negative impression of the brand. Kind regards, Sliman - Front Office Manager

Thank you for sharing your experience. We are glad that the apartment facilities met your needs and that you appreciated having a kitchen and a fridge during your stay. We are sorry to hear about the difficulty you encountered when requesting additional bedding. This does not reflect the level of service we aim to provide, and we will remind our team of the importance of being attentive and helpful in every situation. We hope to have the opportunity to welcome you again and provide you with a better experience.

Thank you for your feedback! We're delighted that you enjoyed our convenient location and had a comfortable stay. We appreciate your comment regarding the lack of air conditioning and hope to welcome you back again soon.

Cher Alex, Un grand merci pour votre excellente note et votre très gentil commentaire. Nous sommes ravis d’apprendre que vous avez passé un séjour confortable et que vous avez particulièrement apprécié l’accueil de notre équipe ainsi que la qualité de nos services. Votre satisfaction est une belle récompense pour l’ensemble de nos collaborateurs, qui s’efforcent chaque jour d’offrir la meilleure expérience possible à nos clients. Nous espérons avoir le plaisir de vous accueillir de nouveau très prochainement à l’Adagio Access Paris Maisons-Alfort. Bien cordialement, Sliman - Chef de Réception

Dear Nenad J., Thank you for your feedback regarding your recent stay. I am pleased to hear that you found the bed comfortable. However, I regret that the cleanliness did not meet your expectations and that the hallway lighting was an inconvenience. Your comments regarding the lighting will be considered for future improvements. Cordialement, Sliman - Chief Receptionist

Dear Rory, Thank you for taking the time to share your feedback. We are sincerely sorry to learn that your stay did not meet your expectations. We understand your disappointment regarding your arrival. Please allow us to clarify that our reception is closed on weekends between 12:00 PM and 2:00 PM. In addition, as indicated in our booking conditions, apartments are guaranteed to be available from 3:00 PM onwards. While we did receive your request for an early arrival, such requests remain subject to availability and unfortunately cannot be guaranteed. We also regret that the exceptional heatwave affected your comfort. Our residence is not equipped with air conditioning, and this information is clearly indicated on all our booking platforms. During periods of extreme temperatures, we provide fans in all apartments and complimentary fresh drinking water to help make our guests' stay as comfortable as possible. We understand, however, that these measures did not fully meet your expectations under such exceptional weather conditions. We are sorry that your overall experience left you with such a negative impression. Please be assured that your comments have been shared with our management team as part of our continuous efforts to improve our facilities and the quality of our services. We thank you for your feedback and regret that we were unable to provide the experience you had expected. Kind regards, Sliman - Chef de Réception

Chère Madame, Nous vous remercions d’avoir pris le temps de partager votre expérience suite à votre séjour à l’Adagio Access Paris Maisons-Alfort. Nous sommes heureux de savoir que vous avez apprécié la localisation de l’établissement, à proximité de Paris, ainsi que l’accueil de notre équipe. Vos compliments leur seront transmis avec plaisir. Nous prenons également bonne note de votre remarque concernant le bruit provenant de la rue. Nous comprenons que cela ait pu affecter votre confort, et nous sommes désolés pour la gêne occasionnée. Lors d’un prochain séjour, n’hésitez pas à nous solliciter afin que nous puissions vous proposer une chambre côté plus calme, selon disponibilité. Nous vous remercions encore pour votre retour et espérons avoir le plaisir de vous accueillir de nouveau dans de meilleures conditions. Bien cordialement, Sliman - Chef de Réception

Dear Nathalie, Thank you very much for your wonderful review and for taking the time to share your experience. We are delighted to read that you enjoyed your stay with us, especially our location, the cleanliness of your room, our breakfast offering, and the friendliness of our team. It is particularly rewarding to know that you felt comfortable during your week-long stay and that our aparthotel met your expectations for both comfort and convenience. Your kind words will be shared with our entire team, who work hard every day to provide a welcoming and enjoyable experience for our guests. We truly appreciate your recommendation and look forward to welcoming you back to Adagio Access Paris Maisons-Alfort for another pleasant stay in the future. Kind regards, Sliman - Front Office Manager

Dear Miss W., Thank you very much for your wonderful review. We are delighted to hear that you enjoyed your stay and appreciated our location, the nearby shops and patisserie, as well as the easy access to the metro. It is always a pleasure to know that our guests found it convenient to explore Paris from our aparthotel. Your perfect scores for cleanliness, comfort and our team truly mean a lot to us. We hope to welcome you again very soon for another great stay in Paris! Kind regards, Sliman - Front Office Manager

Dear Ms. S., Thank you very much for your wonderful feedback. We are delighted to read that you enjoyed your stay, especially the cleanliness, our convenient location, and the quality of service provided by our team. Your kind words about all our staff members mean a lot to us. We also take note of your feedback regarding the breakfast and accommodation, as we continuously strive to improve our services. We hope to have the pleasure of welcoming you again very soon, Kind regards, Sliman - Front Office Manager

Dear Linda H., Thank you for your positive feedback regarding your recent stay with us. We appreciate your understanding of our property's age and are pleased to hear that you found our location convenient, the accommodations to your liking, and our team professional. Best regards. Sliman - Front Office Manager

Dear Ms. O., Thank you again for your detailed feedback. We would like to clarify a few points regarding the services offered in our aparthotel. As part of our concept, for stays of less than 8 nights, housekeeping service is not included in the rate and remains available as an optional paid service. This also applies to the change of bed linen and towels. These conditions are specified in our general terms and conditions of sale. However, essential items such as toilet paper, dishwashing liquid, shower gel, and garbage bags are available free of charge upon request at the reception. Our team is present 24/7 and always ready to assist, whether to provide additional supplies or to guide you during your stay. Regarding the odor you mentioned in your room, we are truly sorry for this inconvenience. We would have gladly offered you an immediate solution, such as a room change or an intervention from our team. Unfortunately, we were not informed of this issue during your stay, which did not allow us to take action at the time. Please be assured that your comments have been shared with our teams to prevent such situations in the future and to improve the clarity of the information provided upon arrival. We sincerely hope to have the opportunity to regain your trust during a future stay. Kind regards, Sliman - Front Office Manager

Hello Wouter, Thank you very much for your detailed feedback. We’re glad you appreciated the cleanliness, the blackout curtains, and the wooden shutters. We also appreciate your comments regarding the mattress, heating, and noise—thank you for highlighting these points. We’re sorry that the check-in process didn’t fully explain the room facilities. We’ll make sure our team gives clearer guidance on using the heating, shutters, and lighting in the future to improve our guests’ comfort from the start. Your feedback is very valuable and helps us enhance our service. We hope to welcome you again to Aparthotel Adagio Access Paris Maisons-Alfort and provide an even better experience. Best regards, Sliman - Chef de Réception

Bonjour Monsieur C., Merci d’avoir pris le temps de partager votre retour suite à votre séjour. Nous sommes heureux de constater que votre expérience a été globalement correcte et que vous avez apprécié certains aspects comme l’accueil, le check-in et le départ. Nous sommes en revanche désolés d’apprendre les difficultés rencontrées concernant la modification de votre réservation ainsi que votre ressenti sur la propreté et l’hébergement. Vos remarques ont bien été prises en compte et seront partagées avec nos équipes afin d’améliorer la qualité de nos prestations. Votre retour est précieux et nous permet de continuer à progresser au quotidien. Nous espérons avoir l’opportunité de vous accueillir de nouveau dans de meilleures conditions. Cordialement, Sliman - Chef de Réception

Dear Mr. O., Thank you for taking the time to share your detailed feedback following your stay with us. I am truly sorry that your experience was impacted by several inconveniences, particularly regarding the hot water. Each of our apartments is equipped with an individual 50-liter hot water tank. This system provides a sufficient amount of hot water for standard use; however, once the tank is fully used, it requires approximately 45 minutes to refill and reheat. I also regret that the functioning of the deposit was not clearly communicated prior to your arrival. This information should indeed be shared in advance, and I understand your disappointment, especially as it influenced your booking decision. Concerning your late check-out request as an Accor Silver member, this benefit is indeed subject to availability. I am pleased that we were able to grant your request; however, as per the program conditions, the latest possible departure time is 4:00 p.m., which was offered to you. As for the concept of our aparthotel, including taking out the trash, I understand that this may not suit all guests, and I regret any inconvenience this may have caused during your stay. Despite these challenges, I am glad that you were able to make use of our luggage storage service. Your feedback is very valuable to us, and we sincerely hope to have the opportunity to welcome you again and provide you with a much more pleasant experience. Kind regards, Sliman - Front Office Manager

Dear Alec, Thank you for taking the time to share such a detailed review following your stay. We are sorry to read that your experience did not meet your expectations. We have carefully noted the points you mentioned regarding the condition of the room, cleanliness, equipment and breakfast, and these remarks have been shared with the relevant teams so that the necessary checks can be carried out. However, we are a little surprised by the extent of the issues described, as no concerns were reported to our reception during your 5-night stay. Our team is available 24/7 and would have gladly assisted you, checked the room or proposed a solution if anything had not met your expectations. For example, regarding the bathroom heater, it operates with a timer switch: once activated, it runs for a set period and then switches off automatically, which means it cannot be turned off manually during the cycle. Our team would of course have been happy to explain this if needed. Concerning the hot water, the apartments are equipped with 50-litre hot water tanks. Once the tank has been fully used, it requires approximately 45 minutes to heat up again before hot water is available once more. We also regret that you felt your ALL Silver status was not sufficiently recognized. Please note that certain benefits, such as the welcome drink, are not available in all aparthotel brands, which may explain this point. Your feedback remains important to us as it helps us continue improving the experience we provide to our guests. Kind regards, Sliman - Front Office Manager