Dear Martin, We very much appreciate your comments regarding your stay at the Mercure Brighton Seafront Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ioannis , Operations Manager Mercure Brighton Seafront Hotel

Dear James, Thank you for taking the time to share your feedback. We’re pleased you found the room comfortable and enjoyed our location and the character of the front of the hotel. I’m very sorry, however, that the cold water tap was not repaired despite being reported, and that you also experienced issues with the reliability of the door lock. This should have been resolved during your stay, and I apologise for the inconvenience caused. We also appreciate your comments regarding the condition and accessibility of the rear part of the hotel, as well as your feedback that the breakfast selection felt basic and was cold on one morning. These points will be shared with the relevant teams for review. Thank you again for your constructive feedback, and we hope to have the opportunity to provide you with a better experience on a future visit. Kind regards, Ioannis Biternas Operations Manager

Dear Sasha, Thank you for sharing your feedback. We’re delighted you found your room comfortable, spacious and well appointed, and that you enjoyed our breakfast. We appreciate your comments regarding accessibility within our historic building and your suggestion for a wider selection of fresh breakfast options, including fruit, yoghurt and granola. I’m also sorry that the fan/AC was switched off during housekeeping, resulting in your room becoming uncomfortably warm. Thank you for highlighting these points, which we will share with the relevant teams. We’re pleased you had an enjoyable stay overall and hope to welcome you back again soon. Kind regards, Ioannis Biternas Operations Manager

Dear Ross, We very much appreciate your comments regarding your stay at the Mercure Brighton Seafront Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ioannis , Operations Manager Mercure Brighton Seafront Hotel

Dear Linda, Thank you for taking the time to share your feedback. I’m very sorry that several aspects of your stay fell below the standards we aim to provide. I apologise that you had to change rooms due to the faulty toilet flush, and I’m particularly concerned by your comments regarding the bluebottles in the breakfast area and stained bedroom carpet. These issues will be raised with our Housekeeping and Food & Beverage teams for immediate attention. We also appreciate your comments regarding accessibility within the hotel and your suggestion for a wider selection of fruit and cereals at breakfast. As an ALL member, we are especially disappointed that your experience left you unable to recommend us. Please accept our sincere apologies, and we hope we may have the opportunity to provide you with a much better stay in the future. Kind regards, Ioannis Biternas Operations Manager

Dear Robert W., We very much appreciate your comments regarding your stay at the Mercure Brighton Seafront Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ioannis , Operations Manager Mercure Brighton Seafront Hotel

Dear Lesley, We very much appreciate your comments regarding your stay at the Mercure Brighton Seafront Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ioannis , Operations Manager Mercure Brighton Seafront Hotel

Dear Amy, Thank you for sharing your feedback. I’m pleased that you found our location convenient and that our Front Office team were welcoming and helpful. I’m very sorry, however, that the condition and facilities in your room fell below expectations. The dirty carpet and dusty, faulty hairdryer are not the standards we aim to provide. I’m particularly concerned that the shower mat was not secure enough for you to shower safely while using crutches, and I sincerely apologise for the inconvenience this caused. We also appreciate your comments regarding the lack of bedside plug sockets and the difference between your expectations from the online photographs and your experience at the hotel. Your feedback will be shared with our Housekeeping and Maintenance teams for review. As an ALL member, we especially regret that your stay left you disappointed, and we hope we may have the opportunity to restore your confidence in us in the future. Kind regards, Ioannis Biternas Operations Manager

Dear Daria , We very much appreciate your comments regarding your stay at the Mercure Brighton Seafront Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ioannis , Operations Manager Mercure Brighton Seafront Hotel

Dear Shelley, Thank you for taking the time to share your detailed feedback, and I’m very sorry that your second stay with us did not meet your expectations. I sincerely apologise that assistance with your luggage was not offered on arrival, particularly given the stairs within our historic building. I’m also sorry for the frustration caused by the limited bathroom space, the quality of the breakfast coffee, and the lack of clear information regarding room charging arrangements. Your experience with the bed not being made is also disappointing. Regardless of the reason, this should have been communicated to you clearly, and I apologise for the confusion and inconvenience caused. It is particularly disappointing to hear that, having stayed with us twice, you are now unlikely to return. Your comments will be shared with our Front Office, Housekeeping and Food & Beverage teams so that we can review where our communication and service could have been better. Thank you again for your honest feedback, Shelley. I do hope we may have the opportunity to restore your confidence in us in the future. Kind regards, Ioannis Biternas Operations Manager

Dear Nicholas, It’s wonderful to hear that you had another enjoyable stay with us and were pleased to return to your familiar sea-view Room 212. We’re especially glad you enjoyed the restaurant, the excellent steak and our hearty English breakfast. Thank you for highlighting the carpet, which clearly needs some attention, and for your feedback about the croissants. We’ll be following up on both points with our teams. Thank you again for returning to us, Nicholas. We hope to see you back at the Mercure Brighton Seafront very soon. Kind regards, Ioannis Biternas Operations Manager

Dear Alicia , We very much appreciate your comments regarding your stay at the Mercure Brighton Seafront Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ioannis , Operations Manager Mercure Brighton Seafront Hotel

Dear Andy, Thank you for taking the time to share your feedback following your business stay with us. I am pleased to hear that you found our reception team friendly and welcoming. Providing a positive first impression is important to us, and I am delighted that our colleagues helped make your arrival a pleasant one. However, I am sorry to learn that you found your room smaller than expected compared to other hotels you have stayed in. As a historic Victorian property, our rooms do vary in size and layout, but I appreciate that space is particularly important for business travellers and I regret that the accommodation did not fully meet your expectations. I am also sorry to read your comments regarding the cleanliness of the room, particularly the dust on top of the shelves. This is not the standard we aim to provide, and I will ensure your feedback is shared with our Housekeeping team so that greater attention is given to these details. Thank you again for your honest and constructive feedback. While I am pleased that you found the hotel a pleasant place to stay overall, we appreciate your comments as they help us identify areas where we can improve. We hope to have the opportunity to welcome you back to Mercure Brighton Seafront Hotel in the future. Kind regards, Ioannis Biternas Operations Manager Mercure Brighton Seafront Hotel

Dear Andrew, Thank you for taking the time to share your feedback. I am very sorry to learn how disappointed you were with your stay and that your accommodation left you feeling so uncomfortable. We understand that room size can have a significant impact on a guest's experience, particularly during a business trip when space to work, relax, and store belongings is important. I am sorry that the room allocated to you felt cramped and claustrophobic and did not meet your expectations. I also regret your frustration regarding the availability of larger rooms. While room upgrades are subject to availability and applicable rate differences, I appreciate how disappointing it must have been to know larger rooms were available while feeling uncomfortable in your allocated accommodation. Your comments regarding room descriptions and guest expectations have been noted and will be shared with the relevant teams for review. Furthermore, I am sorry that your interactions with our team did not leave a positive impression and that you experienced difficulties finding someone available at reception during check-out. The level of service you describe falls short of the standards we aim to provide, and your feedback will be discussed with our team to ensure greater visibility and support for guests throughout their stay. Whilst I appreciate your positive comments were limited, I am grateful that you have taken the time to provide such candid feedback. It is through feedback like yours that we can identify areas requiring improvement. Please accept my sincere apologies that we did not deliver the experience you expected, and I regret that your stay has left you feeling unwilling to return. Kind regards, Ioannis Biternas Operations Manager Mercure Brighton Seafront Hotel

Dear Lucinda , We very much appreciate your comments regarding your stay at the Mercure Brighton Seafront Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ioannis , Operations Manager Mercure Brighton Seafront Hotel

Dear David a. L. N., We very much appreciate your comments regarding your stay at the Mercure Brighton Seafront Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, a. we hope your next visit will be as pleasant as the previous one. Sincerely, Ioannis , Operations Manager Mercure Brighton Seafront Hotel

Dear ureen v., We very much appreciate your comments regarding your stay at the Mercure Brighton Seafront Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ioannis , Operations Manager Mercure Brighton Seafront Hotel

Dear Lois, Thank you for taking the time to share your feedback following your stay with us. Whilst I am pleased to hear that you found our team, particularly the bar staff, to be friendly and welcoming, I am very sorry to learn that the room you received did not meet your expectations and left you feeling disappointed. I understand how frustrating it must have been to arrive and find that the room did not reflect the impression created by the images shown on the booking platform. We strive to ensure that our room descriptions and photography accurately represent the accommodation available, and I am sorry that in your experience this was not the case. Your comments regarding clearer room images and expectations on third-party booking sites have been noted and will be reviewed with the relevant teams. I also appreciate your feedback regarding room size and value for money. While our Victorian building offers a variety of room layouts and dimensions, we recognize that guest expectations must be managed appropriately, and I regret that your accommodation did not provide the level of comfort you anticipated. Thank you for highlighting the positive aspects of your stay, including the cleanliness, WiFi, and the excellent service provided by our team. It is encouraging to know that our colleagues made a positive impression despite your disappointment with the room itself. We appreciate your honest and constructive feedback, as it helps us identify areas where we can improve. I hope we may have the opportunity to welcome you back in the future and provide an experience that better reflects the standards we aim to deliver. Kind regards, Ioannis Biternas Operations Manager Mercure Brighton Seafront Hotel