Dear Kandarp G. B., Thank you very much for your positive review regarding your stay at Grand Mercure Phuket Patong. We are delighted to hear that you were satisfied with your stay. We appreciate your suggestion regarding Indian vegetarian food and will certainly take it into consideration as we strive to enhance our culinary offerings. Grand Regards, Guest Experience Team Grand Mercure Phuket Patong

Dear Luke A. W., Thank you for taking the time to share your detailed feedback with us. We’re pleased to know that you had an overall great experience, although we sincerely regret that the air-conditioning and humidity issue affected your stay. We are particularly sorry to learn that the excessive moisture caused the floors and walls to become wet and, unfortunately, resulted in some of your belongings becoming humid. We understand how disappointing this must have been, especially as you had already reported the issue on your first day and our technical team had attended to it. Please be assured that your feedback has been shared with the relevant teams for further review and to help prevent a recurrence. We also appreciate your honest feedback regarding our sustainability efforts. We apologize for the inconsistency you experienced with the towel-reuse program. We understand that seeing the towels changed despite the information provided may have given the impression that our sustainability initiatives were not being consistently implemented. Your comments are valuable to us, and we will use them to improve both our room maintenance and the consistency of our sustainability practices. We sincerely hope to have the opportunity to welcome you back and provide you with a much more comfortable and seamless experience. Grand Regards, Guest Experience Team Grand Mercure Phuket Patong

Dear Adam J. M., Thank you very much for your positive review regarding your stay at our hotel. We are delighted to hear that you enjoyed amazing breakfast, great pool facilities, and the convenience of nearby dining options. We look forward to welcoming you back for another great experience. Grand Regards, Guest Experience Team Grand Mercure Phuket Patong

Dear Rebecca A. L., Thank you very much for sharing your great review with us! We’re delighted to hear that you had a fantastic stay at Grand Mercure and that our lovely team made you feel warmly welcomed from the very beginning. It’s also great to know that you enjoyed our food and amenities and that they contributed to a wonderful overall experience. Your kind words are a wonderful encouragement to our entire team. Thank you for choosing to stay with us, and we sincerely look forward to welcoming you back for another memorable stay in the future! Grand Regards, Guest Experience Team Grand Mercure Phuket Patong

Dear Mr. S., Thank you very much for sharing your amazing time with us! We’re delighted to hear that you enjoyed the convenient location, excellent service, and amazing breakfast. It’s very heartwarming to know that our team members made a positive impression with their kindness and polite service. Your kind words are a great encouragement to the entire team, and we’re truly grateful that you chose to stay with us. We look forward to welcoming you back to Grand Mercure for another memorable experience! Grand Regards, Guest Experience Team Grand Mercure Phuket Patong

Dear Joshua A. T., Thank you for taking the time to share your details feedback with us. We are truly sorry to learn that your honeymoon stay did not feel as special as you had hoped. We understand that a honeymoon is a very meaningful occasion, and we regret that we did not create the experience you were expecting. We are particularly sorry to hear about the experience with the couples massage arranged by your sister. We understand that the intention was for the massage to be a surprise and to remain flexible around your stay. Being informed at check-in that it had already been scheduled for a specific time, without the surprise or flexibility you were expecting, understandably caused confusion and inconvenience. We sincerely apologize for the way this was communicated and for the fact that you had to plan your week around the appointment. We also regret that your arrival, accommodation, cleanliness, and departure did not meet your expectations, and we are disappointed to see that our team did not provide the level of service you deserved during such an important occasion. Your feedback has been shared with the relevant departments so that we can review what happened and identify areas where we need to improve, particularly in communication and handling special occasions and arrangements made on behalf of our guests. We are pleased that our breakfast selection received a more positive rating, and we appreciate you recognizing this aspect of your stay. Once again, please accept our sincere apologies that your honeymoon experience fell short of what you had hoped for. Thank you for bringing these matters to our attention. Your feedback is valuable to us as we continue working to provide more thoughtful and memorable experiences for our guests. Grand Regards, Guest Experience Team Grand Mercure Phuket Patong

Dear Melissa M., Thank you very much for sharing your excellent stay experience with us. We are delighted to hear that our attentive staff, breakfast offerings, and convenient location contributed to your excellent stay. Your satisfaction means a lot to us, and we look forward to welcoming you back in the future. Grand Regards, Guest Experience Team Grand Mercure Phuket Patong

Dear April C. T. C., Thank you for your kind words regarding your enjoyable experience at our hotel. Renovating the bathtubs into showers is on the quarterly plan. We are delighted to hear that you had a pleasant stay and appreciate your feedback. We look forward to welcoming you back again soon. Grand Regards, Guest Experience Team Grand Mercure Phuket Patong

Dear Ko T. F., Thank you very much for taking the time to share such a detailed review of your family stay with us. We are delighted to hear that you had a pleasant experience and appreciated the smooth check-in, warm welcome, and helpfulness of our Front Office team. We are also pleased that we could arrange adjoining rooms for your two families and that you enjoyed the Business Lounge, including its comfortable atmosphere and selection of refreshments. It is wonderful to know that you found the beds comfortable, the rooms well equipped, and our breakfast selection enjoyable. We also appreciate your feedback regarding the restaurant lighting and your comments on our à la carte offerings. These observations are valuable and will be shared with the relevant teams for consideration and enhancement. We sincerely apologize for the maintenance issues you encountered, particularly the loose bathroom accessories and tiles. While we are pleased that our Maintenance team responded promptly and resolved the issues during your stay, we understand that this should not have occurred in the first place. Your comments regarding the resort’s aging facilities and the need for modernization have also been noted and will be shared with our management team as we continue to improve the property. We are glad that your children were able to enjoy the pool and Kids Club, and that our convenient location in the heart of Patong made it easy for your families to explore the beach, Jungceylon, and the surrounding area. Thank you once again for your constructive feedback and for recognizing the efforts of our team. We hope to have the pleasure of welcoming you and your families back and providing an even more comfortable experience on your next visit. Grand Regards, Guest Experience Team Grand Mercure Phuket Patong

Dear Marijana T., Thank you very much for your kind words regarding our staff and facilities. We are delighted to hear that you enjoyed our great location and the service provided. Your comment is invaluable to us as we strive to ensure a memorable experience for all our guests. We look forward to welcoming you back again soon. Grand Regards, Guest Experience Team Grand Mercure Phuket Patong

Dear Jonathan B., Thank you very much for sharing your remarkable stay. We are truly delighted to hear that you had a remarkable and pleasant stay with us and consider Grand Mercure Phuket Patong among the best hotels in Phuket. It means a great deal to know that our entire team contributed to your satisfaction. We will certainly share your kind words with all our colleagues, as your appreciation is a wonderful motivation for the whole team. We look forward to welcoming you back to Grand Mercure Phuket Patong and creating another memorable experience for you. Grand Regards, Guest Experience Team Grand Mercure Phuket Patong

Dear Peter L. L., Thank you very much for sharing your kind review with us. We are delighted to hear that you enjoyed your stay and appreciated our convenient location, comfortable surroundings, and outstanding customer service. It is truly rewarding to know that we were able to provide everything you had hoped for and more. We also appreciate your feedback regarding the Wi-Fi connection speed. We sincerely apologize for any inconvenience this may have caused and will share your comments with our relevant team for further review and improvement. Thank you once again for your kind feedback and valuable suggestion. We look forward to welcoming you back to Grand Mercure Phuket Patong for another excellent stay. Grand Regards, Guest Experience Team Grand Mercure Phuket Patong

Dear Gillian L. B., Thank you very much for taking the time to share such a wonderful and detailed review with us. We are delighted to hear that you enjoyed your stay from check-in through to check-out and that our team made you and your group feel welcomed and well cared for. It is especially wonderful to know that Bee was able to help make your husband’s 60th birthday such a memorable occasion. We will certainly share your kind words with Bee, as we know how much these special moments mean to our guests and how much care goes into creating them. We are also very pleased to hear your positive comments about our breakfast team. Looking after a large group can be challenging, so it is wonderful to know that the team took the time to get to know your group and make every effort to accommodate your needs. We appreciate your feedback regarding the room, particularly the time required for the hot water to reach the room and the height of the shower step. We are sorry for any inconvenience these caused and will share your comments with our relevant teams for further attention. We are also glad that you found our booking and payment arrangements convenient and flexible. We always aim to make the booking experience as easy and stress-free as possible for our guests. Thank you once again for choosing Grand Mercure Phuket Patong for such an important family celebration. We are truly happy that Bee and the team could help make your husband’s 60th birthday a night to remember. We hope to have the pleasure of welcoming you and your family back again in the future. Grand Regards, Guest Experience Team Grand Mercure Phuket Patong

Dear Giuseppe B., Thank you very much for sharing your lovely review and kind words. We are truly delighted to hear that you were happy with your stay and especially enjoyed the service provided by our team. Knowing that our team was wonderful and delivered excellent service means a great deal to us. We will be sure to share your kind comments with the entire team. Your appreciation is a wonderful encouragement for everyone and inspires us to continue providing warm, attentive, and memorable service to our guests. Thank you once again for choosing to stay with us. We sincerely hope to have the pleasure of welcoming you back again soon. Grand Regards, Guest Experience Team Grand Mercure Phuket Patong

Dear Kiara s. L., Thank you very much for your perfect review regarding your stay at Grand Mercure Phuket Patong! We are absolutely delighted to hear that you enjoyed every aspect of your stay, from our amazing staff and delicious breakfast to the comfort of your room. Your kind words are a great encouragement to our entire team, and we truly appreciate you taking the time to share your experience. It would be our pleasure to welcome you back again and again. We look forward to making your future stays just as enjoyable! Grand Regards, Guest Experience Team Grand Mercure Phuket Patong

Dear Irshad A. K. K., Thank you very much for your woderful review. We are delighted to hear that you had a comfortable and enjoyable stay with us and that our convenient location made it easy for you to explore the nearby attractions, restaurants, bars, Jungceylon Mall, and Bangla Road. It is also lovely to know that you enjoyed our breakfast and found the hotel clean and well maintained. We are especially pleased that our friendly, polite, and smiling team members made a positive impression and contributed to your fantastic stay. Thank you for your kind recognition of the entire team. We will be sure to share your appreciation with everyone, as it is truly rewarding to know that you felt well cared for throughout your stay. We look forward to welcoming you back for another wonderful experience. Grand Regards, Guest Experience Team Grand Mercure Phuket Patong

Dear Sharleen L. P., Thank you very much for your kind words regarding your stay. We are delighted to hear that you enjoyed our friendly staff, breakfast, and coffee shop. Your feedback is greatly appreciated, and we look forward to welcoming you back for another memorable holiday. Grand Regards, Guest Experience Team Grand Mercure Phuket Patong

Dear Sareeta S. J. D., Thank you for your kind words regarding your relaxing stay and our friendly staff. We are delighted that you enjoyed the variety and quality of breakfast at Bubbles restaurant. Your feedback is greatly appreciated and motivates us to maintain our high standards. We look forward to welcoming you back again soon. Grand Regards, Guest Experience Team Grand Mercure Phuket Patong

Dear Wendy E. M., Thank you very much for your wonderful and heartfelt review. We are truly delighted to welcome you back for your second stay and even more pleased to know that your experience once again exceeded your expectations. It is lovely to hear that you enjoyed your suite room, the comfortable bed and relaxing bath, as well as our pools and swim-up bar. We are especially happy that breakfast was a highlight of your stay, and that you enjoyed the wide variety of food and beverages on offer. We are also delighted that you had a great time at Craft Bar, from the happy hour and food selection to the wonderful live entertainment. Your kind words about our team mean a great deal to us. We will certainly share your appreciation with Pat, Oil, Farsai, Ploy, Jasmine, Deer, Tai, Kee, Tonkla, Kwang, Ronnie, and the entire breakfast team. They will be thrilled to know that their service helped make your stay so memorable. We also sincerely appreciate your thoughtful efforts to reuse your towels and have your room serviced every other day. Your consideration is greatly appreciated and supports our sustainability initiatives. Thank you once again for choosing to stay with us and for sharing such lovely memories. We are delighted to hear that you hope to return next year, and we very much look forward to welcoming you back for another wonderful stay. Grand Regards, Guest Experience Team Grand Mercure Phuket Patong