Dear Abdulmalik Al-Junaibi, Thank you for your wonderful feedback and for your excellent 100/100 rating. We are truly delighted to know that ibis One Central Dubai is among your preferred ibis hotels in the UAE and that you continue to choose us whenever you visit Dubai. It is wonderful to hear that you appreciate our welcoming service, clean and comfortable rooms, value, and convenient location. We are especially pleased that you find our hotel suitable for both families and business or leisure travellers, with easy access to nearby attractions and essential facilities. Your continued trust, recommendation, and loyalty mean a great deal to us. We look forward to welcoming you back to ibis One Central Dubai on your next visit. Best regards, Shubhangi Sharma Front Office Manager

Dear Abdulrahman A., Thank you for taking the time to share your feedback and for your wonderful rating. We are delighted to know that you had a comfortable stay and appreciated the warm and welcoming service from our friendly team. Your kind words are greatly appreciated and encourage our Heartists to continue creating a pleasant experience for our guests. Thank you for choosing ibis One Central Dubai. We look forward to welcoming you back again soon. Best regards, Shubhangi Sharma Front Office Manager Ibis One Central

Dear Sabih s., Thank you for taking the time to share your feedback. We are delighted to know that you had a comfortable and pleasant stay with us. Thank you for choosing ibis One Central Dubai. We look forward to welcoming you back again soon. Best regards, Shubhangi Sharma Front Desk Manager

Dear Arwa Qaraqesh, Thank you for taking the time to share your kind feedback. We are delighted to know that you had an excellent experience and enjoyed a comfortable and peaceful stay. We are especially pleased that you appreciated our quick response, delicious and healthy breakfast, and the warm and friendly service from our team. Thank you for choosing ibis One Central Dubai. We look forward to welcoming you back for many more enjoyable stays. Best regards, Shubhangi Sharma Front Office Manager

Dear Ammar, Thank you for your wonderful rating and for sharing your kind feedback. We are delighted to know that you enjoyed a comfortable and outstanding stay at Ibis One Central. We are especially pleased to hear that our heartist Yasser provided you with a warm welcome and took the time to explain the room amenities and the schedules for our dining, gym, and pool facilities. Your appreciation of Yasser's attentive and informative service is truly valued, and we will be delighted to share your kind words with him. Thank you for choosing Ibis One Central. We look forward to welcoming you back for another comfortable and enjoyable stay. Best regards, Shubhangi Sharma Front Office Manager Ibis One Central

Dear Hamad, Thank you for your feedback and for appreciating our service and website. We sincerely apologize for the inconvenience caused by the water pooling in the bathroom and the unpleasant odor in the room. This is certainly not the standard we aim to provide. Your concerns have been shared with our Engineering and Housekeeping teams for immediate review and corrective action. We truly appreciate you bringing these matters to our attention and hope to have the opportunity to provide you with a much more comfortable experience on your next visit. Warm regards, Shubhangi Sharma Front Office Manager

Dear Manal, Thank you for sharing your feedback. We are pleased to know that you appreciated our convenient location. At the same time, we sincerely apologize for the unpleasant odor you experienced in the room and furnishings. This is certainly not the experience we aim to provide. Please be assured that your comments have been shared with our Housekeeping and Engineering teams for immediate inspection and corrective action. We appreciate your valuable feedback and hope to have the opportunity to welcome you back to ibis One Central Dubai for a much-improved stay. Kind regards, Shubhangi Sharma Front Office Manager

Dear Mohammed A., Thank you for sharing your feedback and positive rating. We are pleased to know that you had a very good experience during your stay at Ibis One Central. Your kind feedback is truly appreciated and serves as great encouragement for our team to continue delivering excellent service. We look forward to welcoming you back again soon. Best Regards, Shubhangi Sharma Front Office Manager Ibis One Central

Dear Mr. A., Thank you for taking the time to share your feedback. We sincerely apologize for the inconvenience and frustration you experienced during your stay. It is disappointing to learn that the room did not meet your expectations due to the air conditioning, lack of towels, and the issue with the door lock. We also regret that, despite reporting these concerns to our Manager on Duty, the situation was not resolved to your satisfaction. We understand how frustrating it must have been to wait in the corridor for approximately an hour while the door lock was being repaired. Please accept our sincere apologies for not offering a room change at the time. Your comments have been shared with the team to review the handling of this situation and ensure we respond more proactively in similar circumstances. We appreciate your feedback and hope you will allow us the opportunity to restore your confidence in ibis One Central Dubai. Kind regards, Shubhangi Sharma Front Office Manager

Dear Khaled, Thank you for your wonderful review and perfect rating. We are delighted to hear that you enjoyed a comfortable stay and appreciated our high standard of service. Your kind appreciation for our Heartists Jamal and the Indonesian team member is truly valued and will be shared with them. We are especially pleased to know that their excellent service encouraged you to extend your stay with us. We look forward to continuing to welcome you and making your experience even more enjoyable. Best regards, Shubhangi Sharma Front Office Manager Ibis One Central

Dear Samira, Thank you for sharing your feedback. We are sorry to hear that your recent stay did not meet your expectations. Please accept our sincere apologies for the inconvenience caused by the room door issue, the unpleasant smell, and the delay in responding to your request for amenities. Your comments have been shared with the relevant teams for immediate review and corrective action to ensure better service and maintenance standards. We appreciate your feedback and hope to have the opportunity to welcome you back for a more comfortable experience in the future. Kind regards, Shubhangi Sharma Front Office Manager

Dear Badr, Thank you very much for your wonderful feedback. We are delighted to know that you enjoyed your stay and found your experience excellent. Your kind words are truly appreciated and serve as great encouragement for our team. We look forward to welcoming you back again soon. Best regards, Shubhangi Sharma Front Office Manager Ibis One Central

Dear Zamzam, Thank you very much for your wonderful feedback. We are delighted to know that you enjoyed your stay and found the hotel clean, comfortable, and welcoming. It is especially rewarding to hear your kind appreciation for our heartist Filipina receptionist, whose professionalism and courteous service made a positive impression on your experience. Your comments are truly valued and will be shared with the team. We look forward to welcoming you back again soon. Best regards, Shubhangi Sharma Front Office Manager Ibis One Central

Dear Moodhi, Thank you very much for your wonderful feedback and recommendation. We are delighted to know that you enjoyed your stay and appreciated the warm welcome and excellent service provided by our team. Your kind words are truly appreciated. A special thank you for recognizing Our Heartist Gamal Manna for his professionalism, courteous service, and attentive care. We will be pleased to share your compliments with him. We also sincerely appreciate your acknowledgment of our housekeeping team for their dedication to maintaining the highest standards of cleanliness and comfort throughout your stay. Thank you once again for your recommendation. We look forward to welcoming you back for another pleasant and memorable experience. Best regards, Shubhangi Sharma Front Office Manager Ibis One Central

Dear Alraad a., Thank you for sharing your feedback and for your positive rating. We are pleased to know that you had a pleasant stay and that our heartist, Jamal, Emma, Anas, and Aziz provided you with a warm welcome. Your kind recognition of our team is truly appreciated and will certainly be shared with them. We look forward to welcoming you back again soon. Best regards, Shubhangi Sharma Front Office Manager Ibis One Central

Dear Mohamed S. Musbah Al Ketbi, Thank you very much for your wonderful feedback and recommendation. We are truly delighted to hear that you appreciated our location, value, and the warm hospitality provided by our reception team. Your heartfelt words regarding their smiles, kindness, professionalism, and excellent service mean a great deal to us and will certainly be shared with the entire team. It is always rewarding to know that our efforts to create a welcoming and memorable experience are recognized by our valued guests. We sincerely appreciate your kind comments and look forward to welcoming you back again soon. Best regards, Shobhangi Sharma Front Office Manager

Dear Khalid S. Hamid A.-Rahali, Thank you for your excellent rating and for sharing your kind feedback. We are delighted to hear that you enjoyed the new changes and improvements at the hotel. It is especially rewarding to know that our reception team made such a positive impression with their warm smiles and efficient service. Your special recognition of our heartists, Gamal, Yasser, Salma, and our Indonesian colleague is truly appreciated, and we will be pleased to share your compliments with them. We look forward to welcoming you back again soon. Best regards, Shubhangi Sharma Front Desk Manager

Dear Khalid Al-Rouhi, Thank you for your excellent rating and for sharing your kind feedback. We are delighted to hear that you had a very good stay with us. Your special recognition of our heartists, Salma, Gamal, and Yasser from the reception team is truly appreciated, and we will be pleased to share your compliments with them. We look forward to welcoming you back again soon. Best regards, Shubhangi Sharma Front office Manager