Dear Joshua P., Thank you for your review. We are pleased to hear that you found the room nice overall. However, I am sorry to learn that you experienced issues with the window and the sink during your stay. The concerns you have raised regarding the window not sealing properly and allowing outside noise and drafts into the room, as well as the lack of hot water at the sink, are certainly not the standards we aim to provide. I appreciate how frustrating this must have been, particularly when trying to relax and make use of the room facilities. Please be assured that your comments will be shared with our maintenance team so that these issues can be investigated and addressed. Thank you for bringing these matters to our attention. We value your feedback and hope to have the opportunity to welcome you back in the future for a more enjoyable stay. Kind regards, Maria Ksiazczak General Manager Ibis Budget Manchester Centre Pollard Street

Dear Ls L., Thank you for your review. We are pleased to hear that you found our hotel well located and that you felt it offered good value for money. As an ibis Budget hotel, our aim is to provide simple, comfortable, and affordable accommodation in a convenient location for guests visiting Manchester. We appreciate you taking the time to share your feedback and are delighted that the hotel met your needs during your stay. Thank you for choosing to stay with us. We hope to welcome you back again soon. Kind regards, Maria Ksiazczak General Manager Ibis Budget Manchester Centre Pollard Street

Dear Kenneth O., Thank you for your wonderful review. We are absolutely delighted to hear that you had such a comfortable stay with us and that our reception team made you feel welcome throughout your visit. Providing friendly, efficient, and professional service is something we take great pride in, so your kind words mean a great deal to us. It is also fantastic to know that you found the hotel to be great value for money, enjoyed the comfort of your room, and appreciated our convenient location. We are especially grateful for your loyalty and are honoured to have welcomed you back many times over the years. Knowing that you have consistently enjoyed your stays and have never been disappointed is truly rewarding for the entire team. Thank you for your continued support and for taking the time to share your experience. We look forward to welcoming you back again very soon. Kind regards, Maria Ksiazczak General Manager Ibis Budget Manchester Centre Pollard Street

Dear Kieran d., Thank you for your review. We are pleased to hear that our location worked well for your visit to the Etihad Stadium and that you found the room suitable for your overnight stay. It is wonderful to know that our reception team made a positive impression and that you received a warm welcome on arrival. Your kind comments about the team are greatly appreciated and will be shared with them. We are also delighted that you enjoyed the complimentary table football. Thank you for your feedback regarding the pool table cues. We appreciate the suggestion and will look into this. Thank you for choosing to stay with us. We hope to have the pleasure of welcoming you back again soon. Kind regards, Maria Ksiazczak General Manager Ibis Budget Manchester Centre Pollard Street

Dear Ella S., Thank you for your fantastic review. We are absolutely delighted to hear that you and your friends loved your stay with us. It is wonderful to know that our convenient location and excellent public transport links made getting around Manchester easy and stress free. As an ibis Budget hotel, we aim to provide simple, clean, and affordable accommodation, so it is incredibly rewarding to hear that you found everything you needed and couldn't think of a single flaw. Your kind comments about our reception team are especially appreciated, and we will be sure to share them with the staff, who will be delighted to know they helped make your stay such an enjoyable one. Thank you for choosing to stay with us and for taking the time to share your experience. We truly appreciate your perfect score and look forward to welcoming you and your friends back again soon. Kind regards, Maria Ksiazczak General Manager Ibis Budget Manchester Centre Pollard Street

Dear Dalia S., Thank you for your review. We are pleased to hear that you found our location convenient and that you had a comfortable stay with us. It is also encouraging to know that, overall, you enjoyed your visit. However, I am sorry to learn that not everything in the room met your expectations in terms of cleanliness. Maintaining high standards of cleanliness is extremely important to us, and we appreciate you bringing this to our attention. Your feedback will be shared with the relevant team so that we can continue to improve our service and standards. Thank you for choosing to stay with us. We truly appreciate your feedback and hope to welcome you back again soon. Kind regards, Maria Ksiazczak General Manager Ibis Budget Manchester Centre Pollard Street

Dear Yanis F., Thank you for your review. We are pleased to hear that you had a generally positive stay with us. As an ibis Budget hotel, we aim to provide clean, comfortable, and affordable accommodation for guests visiting Manchester, and we are glad that we were able to meet your needs. We appreciate all feedback from our guests, as it helps us continue to improve the experience we provide. Thank you for choosing to stay with us, and we hope to have the opportunity to welcome you back again in the future. Kind regards, Maria Ksiazczak General Manager Ibis Budget Manchester Centre Pollard Street

Dear Jenny T., Thank you for taking the time to share your feedback. We are pleased to hear that you found the hotel clean and that your stay was enjoyable overall. However, I am sorry to learn that some aspects of your visit did not meet your expectations. As an ibis Budget hotel, we offer tea and coffee trays as an optional extra rather than a standard room amenity. We appreciate your comments regarding this and understand that many guests would prefer these facilities to be included as part of the room. We also appreciate your feedback regarding the room size. Our triple rooms are designed to provide practical and affordable accommodation, but we understand that space can feel limited when three guests are sharing the room. Thank you for sharing your experience with us. We value all guest feedback and are pleased that, overall, you enjoyed a clean and comfortable stay. Kind regards, Maria Ksiazczak General Manager Ibis Budget Manchester Centre Pollard Street

Dear Hein H., Thank you for your review. We are delighted to hear that you enjoyed our convenient location and had a very good stay with us. It is wonderful to know that our hotel met your expectations and provided a comfortable base for your visit to Manchester. Our team works hard to provide clean, comfortable, and affordable accommodation for all our guests, so receiving such positive feedback is always greatly appreciated. Thank you for choosing to stay with us. We truly appreciate your kind comments and look forward to welcoming you back again soon. Kind regards, Maria Ksiazczak General Manager Ibis Budget Manchester Centre Pollard Street

Dear Jayne B., Thank you for your review. We are pleased to hear that you found our location convenient and that it worked well for your visit. Being close to Co-op Live, the Etihad Stadium, and Manchester city centre is something many of our guests appreciate. We also appreciate your honest feedback regarding the room layout. As an ibis Budget hotel, our rooms are designed to be simple and functional, but we understand that features such as the full length mirror placement and pillow comfort may not suit everyone's preferences. Your comments are valuable and help us identify areas where we can improve the guest experience. Thank you for choosing to stay with us. We appreciate your feedback and hope to welcome you back again in the future. Kind regards, Maria Ksiazczak General Manager Ibis Budget Manchester Centre Pollard Street

Dear Ansilata M. A., Thank you for your review. We are delighted to hear that you enjoyed our convenient location and had a comfortable stay with us. It is wonderful to know that you found your room clean and tidy, as maintaining high standards of cleanliness is one of our top priorities. Our team works hard to provide a welcoming, comfortable, and affordable experience for all our guests, so your positive feedback is greatly appreciated. We are pleased that we were able to contribute to an enjoyable visit to Manchester. Thank you for choosing to stay with us. We truly appreciate your kind comments and look forward to welcoming you back again soon. Kind regards, Maria Ksiazczak General Manager Ibis Budget Manchester Centre Pollard Street

Dear Shabir P., Thank you for taking the time to share your feedback. While I am pleased to hear that you found most of our team professional and courteous, I am sorry to learn that your stay was impacted by the refurbishment works taking place at the hotel. We do currently have improvement works taking place between 10:00 am and 5:00 pm, and we understand that this may cause some disruption during the day. We appreciate that this was particularly frustrating for you as you had planned to work from your room and attend an online meeting. I am also sorry that you felt disappointed with how your concerns were handled. Our team always aims to communicate openly and assist guests where possible, and we regret that we did not meet your expectations on this occasion. That said, I would like to thank you for acknowledging the members of our team who you found polite and professional during your stay. We value all guest feedback, both positive and constructive, as it helps us review and improve the service we provide. Thank you again for sharing your experience. Kind regards, Maria Ksiazczak General Manager Ibis Budget Manchester Centre Pollard Street

Dear Vincent R., Thank you for your review. We are pleased to hear that you found everything satisfactory during your stay. As an ibis Budget hotel, we aim to provide comfortable, convenient, and affordable accommodation for guests visiting Manchester, and it is wonderful to know that we met your expectations. We are especially happy to hear that you would recommend us for a short stay. Whether travelling for business, leisure, or an overnight stop, we strive to offer a clean and comfortable base with all the essentials needed for an enjoyable visit. Thank you for choosing to stay with us and for taking the time to share your experience. We hope to have the pleasure of welcoming you back again soon. Kind regards, Maria Ksiazczak General Manager Ibis Budget Manchester Centre Pollard Street

Dear Christine D., Thank you for your review. We are delighted to hear that you found our team lovely and welcoming during your stay. It is also wonderful to know that our location was ideal for your visit to Co-op Live and made getting to and from the venue easy and convenient. As an ibis Budget hotel, we focus on providing simple, comfortable, and affordable accommodation, so we are pleased that the room met your needs and that you enjoyed your stay overall. Thank you for choosing to stay with us. We truly appreciate your feedback and hope to welcome you back again soon for your next event in Manchester. Kind regards, Maria Ksiazczak General Manager Ibis Budget Manchester Centre Pollard Street

Dear Karen L., Thank you for your wonderful review. We are delighted to hear that you had a great stay with us and that you found our location ideal for accessing both the tram network and Co-op Live Arena. It is fantastic to know that our convenient location helped make your visit to Manchester easy and enjoyable. We are also pleased that you found your room clean and comfortable and that our team made a positive impression with their friendly welcome on arrival. Providing a clean, comfortable, and welcoming experience is exactly what we strive for, so your kind feedback means a great deal to us. Thank you for choosing to stay with us and for taking the time to share your experience. We truly appreciate your comments and look forward to welcoming you back again soon. Kind regards, Maria Ksiazczak General Manager Ibis Budget Manchester Centre Pollard Street

Dear Susan O., Thank you for your lovely review. We are delighted to hear that you found the hotel clean, convenient, and ideal for your visit to Co-op Live. It is wonderful to know that our location worked well for you and that you found your stay easy and comfortable. Your kind comments about our helpful staff are especially appreciated. Our team works hard to provide a friendly and welcoming experience for all our guests, so it is always rewarding to hear that their efforts made a positive difference to your stay. Thank you for choosing to stay with us. We truly appreciate your feedback and hope to welcome you back again soon for another visit to Manchester. Kind regards, Maria Ksiazczak General Manager Ibis Budget Manchester Centre Pollard Street

Dear Abigail N., Thank you for your wonderful review. We are delighted to hear that you enjoyed our convenient location and found the check in process quick and easy. It is fantastic to know that your room was comfortable and provided everything you needed for an enjoyable stay. Our team works hard to ensure guests have a smooth, hassle free experience from arrival to departure, so your kind feedback is greatly appreciated. Thank you for choosing to stay with us. We truly value your comments and look forward to welcoming you back again soon. Kind regards, Maria Ksiazczak General Manager Ibis Budget Manchester Centre Pollard Street

Dear Lynn I., Thank you for your review. We are delighted to hear that our location worked well for your visit to Co-op Live and that you found it convenient for attending your event. We also appreciate your feedback regarding the room facilities. We understand how useful it is to have power sockets located close to a mirror when using a hairdryer, and we will take your comments into consideration. I am also sorry that there was not a sufficient supply of toilet paper in your room on arrival. This should have been checked as part of our room preparation process, and I apologise for the inconvenience of having to visit reception to request more. Thank you for sharing your experience. We value your feedback and are pleased that you enjoyed our location overall. We hope to welcome you back again soon.. Kind regards, Maria Ksiazczak General Manager Ibis Budget Manchester Centre Pollard Street

Dear Cheryl J., Thank you for your wonderful review. We are delighted to hear that you found our team helpful, kind, and efficient throughout your stay. Providing friendly and welcoming service is something we take great pride in, so your kind words mean a great deal to all of us. It is also fantastic to know that you found your room clean and comfortable and that you felt the hotel offered great value for money. Our goal is to provide a positive and hassle free experience for every guest, and it is wonderful to hear that we achieved this during your visit. Thank you for choosing to stay with us and for taking the time to share your experience. We truly appreciate your feedback and look forward to welcoming you back again soon. Kind regards, Maria Ksiazczak General Manager Ibis Budget Manchester Centre Pollard Street