Dear Guest, Thank you for your kind review and for rating your stay so highly. We are delighted to hear that you enjoyed our location and the unique, welcoming design of the hotel. It is particularly pleasing to know that you appreciated our open and approachable check-in experience, which is designed to create a more personal connection between our team and our guests. We are also grateful for your compliments regarding the cleanliness of the hotel and the presentation of our restaurant and lounge areas. It is wonderful to know that you enjoyed these spaces, as well as our breakfast offering. As an ALL Classic member, we sincerely appreciate your loyalty and are especially pleased to receive your excellent ratings for our team, check-in experience, Wi-Fi, breakfast, sustainability efforts and the ALL loyalty programme. We hope you also had the opportunity to enjoy our leisure facilities, including the swimming pool, sauna and steam room, during your family stay. Thank you once again for your feedback. We look forward to welcoming you and your family back to Novotel London Paddington soon. Warm regards, Cassian Langdon Assistant Front Office Manager

Dear Guest, Thank you for your outstanding review and for awarding us a perfect score. We are delighted to hear that you enjoyed our convenient location, just moments from Paddington Station, as well as the peaceful surroundings. It is wonderful to know that you found our beds comfortable, enjoyed our breakfast offering, and appreciated the friendly and professional service provided by our team. We also hope you had the opportunity to enjoy our leisure facilities, including the swimming pool, sauna and steam room, during your stay. Thank you once again for your kind feedback. We look forward to welcoming you back to Novotel London Paddington in the near future. Warm regards, Cassian Langdon Assistant Front Office Manager

Dear Guest, Thank you for your kind review and for sharing your experience with us. We are delighted to hear that you and your family enjoyed your stay, and that you found the hotel clean, modern and welcoming. It is especially pleasing to know that our team made a positive impression with their friendly and professional service. We are also thrilled that you enjoyed both our breakfast offering and restaurant, and that our location proved ideal for your family. Knowing that you plan to return is the greatest compliment we could receive. We hope you also had the opportunity to enjoy our leisure facilities, including the swimming pool, sauna and steam room, during your stay. Thank you once again for your feedback. We look forward to welcoming you and your family back soon. Warm regards, Cassian Langdon Assistant Front Office Manager

Dear John, Thank you for taking the time to share your feedback. I am pleased to hear that you had a satisfactory stay with us and that, overall, your experience met your expectations. I hope you also had the opportunity to make use of our leisure centre and enjoy the pool, sauna, and steam room during your visit. We appreciate your comments and look forward to welcoming you back to Novotel London Paddington in the future. Warm regards, Ihjas Abdulla Guest Experience Manager

Dear Giorgio, Thank you for your wonderful review. I am delighted to read that you enjoyed our location, found your room beautiful, and experienced excellent service throughout your stay. It is particularly rewarding to hear your kind comments about our international breakfast. Our breakfast team takes great pride in offering a wide variety of high-quality options to suit guests from around the world, so I am pleased that you found it plentiful, varied, and enjoyable. I also hope you had the opportunity to make use of our leisure facilities, including the swimming pool, sauna, and steam room, during your stay. Thank you once again for your lovely feedback. We greatly appreciate your support and look forward to welcoming you back to the hotel in the near future. Warm regards, Ihjas Abdulla Guest Experience Manager

Dear Giuseppe, Thank you for taking the time to share your feedback. I am delighted to hear that you enjoyed our convenient and peaceful location, with easy access to both London's public transport network and national rail services. Being well connected while offering a quieter setting is something many of our guests value, and I am pleased this contributed to an enjoyable stay. It is also wonderful to know that you found our renovated rooms comfortable and enjoyed a restful night's sleep. We are continuously investing in our facilities to enhance the guest experience, so your positive comments are greatly appreciated. I am equally pleased that you enjoyed our hotel amenities and facilities. I hope you also had the opportunity to make use of our leisure centre, including the swimming pool, sauna, and steam room, during your visit. Thank you once again for your kind review. We truly appreciate your support and look forward to welcoming you back on your next trip to London. Warm regards, Ihjas Abdulla Guest Experience Manager

Dear Teresa, Thank you for your kind review. We are delighted to hear that you found our hotel to be very welcoming. Creating a warm, friendly, and comfortable atmosphere for our guests is something we take great pride in, so it is wonderful to know that this was reflected in your experience. Your feedback is greatly appreciated, and we hope to have the pleasure of welcoming you back to Novotel London Paddington again soon. Warm regards, Ihjas Abdulla Guest Experience Manager

Dear Monica, Thank you very much for taking the time to share your feedback. We are delighted to hear that you enjoyed your stay and appreciated the newly renovated room. It is especially rewarding to know that, as a returning guest, you noticed and valued the improvements we are making throughout the hotel. We also appreciate your comments regarding the carpet and the wall-mounted coat hangers. Please rest assured that your feedback has been noted and will be shared with our management and relevant teams for review. Thank you once again for your continued loyalty and support. We look forward to welcoming you back again soon. Kind regards, Ihjas Abdulla Guest Experience Manager Novotel London Paddington

Gentile Sig.ra Chiara F., La ringraziamo di cuore per l’ottimo punteggio e per aver condiviso la sua esperienza così positiva. Siamo felici di leggere che abbia apprezzato la nostra struttura come punto di partenza ideale per visitare Londra e che il soggiorno in una delle nostre camere recentemente rinnovate sia stato di suo gradimento, trovandola spaziosa, moderna e confortevole per tutta la famiglia. Ci fa molto piacere sapere che la tranquillità notturna, la qualità e varietà della colazione e la comodità della posizione, vicinissima a Paddington Station e ai mezzi pubblici, abbiano contribuito a rendere piacevole il vostro soggiorno. Speriamo abbiate avuto anche l’occasione di rilassarvi nella nostra piscina, particolarmente apprezzata dalle famiglie, e di godere dell’atmosfera calma e ordinata della zona di Paddington Central. La ringraziamo ancora per il suo gentile commento e saremo lieti di accogliervi nuovamente a Novotel London Paddington per un futuro soggiorno a Londra. Cordiali saluti, NLP Team

Dear Panuele, Thank you very much for your kind feedback. We are delighted to hear that you found everything perfect, enjoyed the warm reception, appreciated the varied breakfast, and were pleased with the cleanliness of the rooms. Your comments are truly appreciated and will be shared with the team as encouragement to continue delivering a high standard of service. Warm regards, Ihjas Abdulla Guest Experience Manager

Dear Camila, Thank you for taking the time to share your feedback with us. We are delighted to hear that you enjoyed our excellent location and found the hotel clean, pleasant, and beautiful. It is also wonderful to know that our reception team made a positive impression with their friendliness and attentiveness. We are pleased that our proximity to the subway added convenience to your stay. Your kind words, especially describing your experience as incredible, are greatly appreciated and will be shared with the team as encouragement to continue delivering excellent service. We look forward to welcoming you back again in the future. Warm regards, Ihjas Abdulla Guest Experience Manager

Dear Leonardo, Thank you for sharing your feedback with us. The hotel is in an excellent location with a very pleasant setting. Overall, everything was satisfactory and met your expectations. We truly appreciate your kind comments and look forward to welcoming you again in the future. Warm regards, Ihjas Abdulla Guest Experience Manager

Dear Giorgio, Thank you for your feedback. We are delighted to hear that you had a great stay with us. We look forward to welcoming you back on your next visit to London. Warm regards, Ihjas Abdulla Guest Experience Manager

Dear Andrea, Thank you for your wonderful feedback! We’re thrilled to hear that you found our location excellent, enjoyed the friendly and attentive service of our staff, and felt comfortable in your room. Your kind words mean a lot to us, and we look forward to welcoming you back for another exceptional stay. Warm regards, Ihjas Abdulla Guest Experience Manager

Dear Matteo, Thank you for taking the time to share your feedback following your stay at Novotel London Paddington. We are delighted to hear that you enjoyed our modern location, breakfast, spacious rooms, and especially the service from our team. Your kind words about our staff truly mean a lot and will be shared with them. We also appreciate your comment regarding the carpeting. Please be assured that our refurbishment programme has already begun, and improvements to the rooms, including flooring, are being addressed in phases to enhance overall comfort and presentation. We look forward to welcoming you back soon to experience the refreshed rooms. Warm regards, Ihjas Abdulla Guest Experience Manager Novotel London Paddington

Dear Stefano, Thank you for taking the time to share your feedback with us. We are truly sorry to hear that the bathroom layout and facilities did not meet your expectations during your stay. We would like to let you know that we are currently in the process of refurbishing our rooms, with the aim of addressing the concerns you mentioned. The renovation works include improving the bathroom layout, upgrading shower partitions to prevent water leakage, and enhancing overall comfort and amenities. Your comments are very valuable to us, as they help guide these improvements. We sincerely apologize for the inconvenience experienced and hope to have the opportunity to welcome you again once the refurbishment is completed, so you can enjoy a significantly improved experience. Kind regards, Ihjas Abdulla Guest Experience Manager

Dear Elvio, Thank you for your kind words and for your continued support. We’re delighted to hear that you consistently find our hotel top notch. We regret the inconvenience caused by the pool closure and would like to clarify that this was due to unplanned renovations arising from unforeseen circumstances, carried out to ensure the safety and comfort of our guests. We truly appreciate your understanding and patience. We look forward to welcoming you back soon and hope to offer you the full experience on your next visit. Warm regards, Ihjas Abdulla Guest Experience Manager Novotel Paddington