Dear Angela, Thank you for taking the time to share your feedback. I am delighted to hear that you enjoyed the beautiful furnishings and found the hotel clean and well maintained throughout your stay. It is wonderful to know that these aspects contributed positively to your experience. At the same time, I was sorry to learn about the issue you encountered with one of our lifts. Please accept my apologies for the missing 7th floor button. I would like to reassure you that we have three guest lifts in total, and this issue affected only one of them. Nevertheless, this is certainly not the standard we aim to maintain, and I have shared your comments with our maintenance team so that the matter can be investigated and rectified. I hope you also had the opportunity to enjoy our leisure centre facilities, including the swimming pool, sauna and steam room, during your stay. Thank you once again for your valuable feedback. We truly appreciate your comments and look forward to welcoming you back to Novotel London Paddington in the near future. Warm regards, Ihjas Abdulla Guest Experience Manager

Dear Nadine, Thank you for taking the time to share such a thoughtful and detailed review of your recent stay with us. I am absolutely delighted to read that, after many visits to London and experiences at numerous hotels, you may have found your new favourite London hotel with us. There is no greater compliment we could receive. It is wonderful to know that our location proved ideal for your needs, offering both easy access to Paddington Station and Heathrow Airport whilst providing a surprisingly peaceful setting. I am also pleased that you enjoyed the surrounding neighbourhood and its excellent selection of restaurants, bars, and local amenities. Your comments regarding Room 820 and our newly refurbished accommodation are particularly appreciated. I am delighted that you found the room spacious, modern, comfortable, and well-equipped, and that the soundproofing and air conditioning contributed to a restful stay. It is also lovely to hear such positive feedback about our team, whose friendly service is something we take great pride in. That said, I am sorry to learn about the unpleasant smell you experienced during your stay. Whilst I am pleased this was only a minor issue in an otherwise excellent visit, please accept my sincere apologies. Had we been made aware at the time, we would have been more than happy to investigate and rectify the matter immediately. Your feedback has been noted and will be shared with our housekeeping team for review. I am also delighted that you enjoyed our breakfast offering and restaurant experience. It is always rewarding to receive such positive comments about these aspects of the stay. I hope you also had the opportunity to make use of our leisure centre facilities, including the swimming pool, sauna, and steam room, during your visit. Thank you once again for your wonderful review and for recommending us so highly. We truly appreciate your kind words and are honoured to have earned a place on your shortlist of London hotels. We look forward to welcoming you back to Novotel London Paddington on your next trip to the capital. Warm regards, Ihjas Abdulla Guest Experience Manager

Dear Herbert, Thank you for your wonderful review and for your continued loyalty to Novotel London Paddington. I am absolutely delighted to hear that you always enjoy your stays with us and that everything was perfect during your recent visit. It is particularly rewarding to know that you appreciated our beautifully refurbished rooms, comfortable beds, high standards of cleanliness, and the friendliness of our team. I am also pleased that you enjoyed our breakfast offering. Our team works hard to provide a varied and high-quality selection each morning, so your kind comments are greatly appreciated. Our location is certainly one of our greatest assets, and I am delighted that our proximity to Hyde Park and convenient transport links to Heathrow Airport contributed positively to your stay. I hope you also had the opportunity to make use of our leisure centre facilities, including the swimming pool, sauna and steam room, during your visit. Thank you once again for your lovely feedback. We truly value your continued support and look forward to welcoming you back for another memorable stay in the near future. Warm regards, Ihjas Abdulla Guest Experience Manager

Dear Swantje, Thank you for taking the time to share such detailed feedback about your recent stay with us. I am delighted to hear that our location was well suited to your plans, that you enjoyed our breakfast offering, and that you found our team friendly and welcoming throughout your visit. At the same time, I was disappointed to read about the maintenance issues you encountered in your room, including the bathtub drain, remote-control batteries, lighting, and the availability of power outlets. Whilst none of these may have significantly impacted your stay, I fully appreciate how such details can influence the overall guest experience. Please accept my sincere apologies that we fell short of the standards you expected. I was also sorry to learn that aspects of the hotel's décor and atmosphere did not quite meet your preferences. Your comments regarding the air conditioning in the restaurant and the fragrances used in the corridors have been noted and will be shared with the relevant teams for review. As part of our ongoing refurbishment programme, we are investing significantly in upgrading our guest rooms and facilities. I am pleased to share that the areas currently awaiting refurbishment are scheduled to be completed by February next year, and many of the points you highlighted will be addressed as part of these improvements. We are confident that these enhancements will greatly elevate the overall guest experience. While I understand you did not have the opportunity to use them on this occasion, I hope you may have the chance to enjoy our leisure centre on a future visit, including the swimming pool, sauna and steam room. Thank you once again for your balanced and constructive feedback. It helps us identify where improvements are needed as we continue our refurbishment journey. We hope to have the opportunity to welcome you back and provide a stay that exceeds your expectations. Warm regards, Ihjas Abdulla Guest Experience Manager

Dear Guest, Thank you for your wonderful review and for awarding us a perfect score. We are delighted to hear that our location proved ideal for exploring London and that you enjoyed the warm, helpful service provided by our team. It is also wonderful to know that our breakfast buffet helped get your day off to a great start. We hope you also had the opportunity to enjoy our leisure facilities, including the swimming pool, sauna and steam room, during your stay. Thank you once again for your kind feedback. We look forward to welcoming you back to Novotel London Paddington on your next visit to London. Warm regards, Cassian Langdon Assistant Front Office Manager

Dear Eva, Thank you for your wonderful review. I am delighted to read that you had a perfect stay with us and enjoyed our central location, making it easy to explore London. It is also fantastic to know that you found your room clean, modern, and comfortable, with our beds providing a great night's sleep. Your kind comments about our friendly team and plentiful breakfast buffet are greatly appreciated and will be shared with the colleagues who work hard to create memorable experiences for our guests. I hope you also had the opportunity to enjoy our leisure centre, including the swimming pool, sauna, and steam room, during your stay. Thank you once again for your recommendation. We look forward to welcoming you back to Novotel London Paddington in the near future. Warm regards, Ihjas Abdulla Guest Experience Manager

Dear Cennet, Thank you for taking the time to share your feedback following your recent stay with us. I am delighted to hear that our central location near Paddington Underground Station made it easy for you to get around London and enjoy all that the city has to offer. It is also wonderful to know that you enjoyed our friendly service, comfortable rooms, and delicious breakfast. I was particularly pleased to read your comments regarding our pool area. While it may be more intimate in size, we are proud of the high standards of cleanliness and maintenance maintained by our team, and it is rewarding to know that this was recognised during your visit. Thank you once again for your kind review. We greatly appreciate your feedback and look forward to welcoming you back to the hotel on your next visit to London. Warm regards, Ihjas Abdulla Guest Experience Manager

Dear Andrea, Thank you for your wonderful review. I am delighted to hear that you enjoyed our excellent location and facilities, and that our team made such a positive impression during your stay. Your kind words about the friendliness, helpfulness, and courtesy of our staff are truly appreciated and will be shared with the team. It is especially pleasing to know that you enjoyed our breakfast. We take great pride in offering a varied and extensive selection of high-quality options, so it is wonderful to hear that you found it both delicious and memorable. I also hope you had the opportunity to enjoy our leisure facilities, including the swimming pool, sauna, and steam room, during your visit. Thank you once again for your generous feedback. We are grateful for your support and look forward to welcoming you back for another enjoyable stay in the near future. Warm regards, Ihjas Abdulla Guest Experience Manager

Dear Isabelle, Thank you for taking the time to share such a wonderful review following your recent stay at Novotel London Paddington. I was delighted to read that you and your family had a thoroughly enjoyable stay with us. It is especially pleasing to know that our team’s kindness, friendliness and helpfulness helped make your visit smooth and comfortable from start to finish. Your kind comments about the cleanliness of both the hotel and your room will also mean a great deal to our housekeeping team. I am pleased that you found our luggage storage service convenient, allowing you to make the most of your time in London without any added hassle. I hope you also had the opportunity to enjoy our leisure centre facilities, including the swimming pool, sauna and steam room, which are always a popular feature for families and leisure travellers alike. Thank you once again for your generous feedback. We are truly grateful for your recommendation and delighted to hear that you would choose to stay with us again. We look forward to welcoming you and your family back to Novotel London Paddington in the near future. Warm regards, Ihjas Abdulla Guest Experience Manager

Dear Michelle, Thank you for sharing your feedback following your stay with us. I am delighted to hear that you enjoyed our peaceful location and the beautiful surroundings, and that you found our team to be friendly throughout your visit. Your kind comments about our staff are greatly appreciated and will be shared with them. I am sorry, however, that the view from your room did not meet your expectations. We understand how much a room's outlook can contribute to the overall guest experience, and I can appreciate your disappointment, particularly given the hotel's scenic setting. As our twin rooms are located on the first and second floors of the hotel, views can vary depending on the room's position within the building. While we always do our best to accommodate guest preferences whenever possible, I regret that the room allocated did not provide the outlook you had hoped for and detracted from your overall experience. Thank you once again for your valuable feedback. We appreciate your comments and hope we may have the opportunity to welcome you back in the future for a more enjoyable stay. Warm regards, Ihjas Abdulla Guest Experience Manager

Dear Julia, Thank you for taking the time to share such detailed feedback about your recent stay with us. We are delighted to hear that you enjoyed the overall atmosphere of the hotel, from the tasteful décor and pleasant fragrance in the lobby to the outdoor seating area by the restaurant. It is also wonderful to know that you appreciated our extensive breakfast selection, especially the fresh bread, and found our team friendly and helpful throughout your stay. We are pleased that our location worked so well for your family visit to London, providing convenient access to the city's attractions and transport links. At the same time, we are sorry to learn that your room did not fully meet your expectations. While our refurbishment programme is currently underway, not all rooms have been completed yet. We understand your disappointment regarding the worn carpet and shower door, particularly given the investment made for a family stay. We are pleased to share that the refurbishment project has already started and is scheduled to be completed by February next year, bringing significant improvements throughout the hotel. We also appreciate your comments regarding your dinner experience. While we are glad you found it satisfactory, we regret that the quality and portion sizes did not provide the value you expected. Your feedback has been shared with our culinary team for review. We hope you and your family also had the opportunity to enjoy our leisure centre facilities, including the swimming pool, sauna, and steam room. Thank you once again for your valuable feedback. We hope to have the pleasure of welcoming you back in the future so you can experience the improvements firsthand. Warm regards, Ihjas Abdulla Guest Experience Manager

Dear Michael, Thank you for taking the time to share your feedback. We are delighted to hear that our location made your visit so convenient. Being just a short walk from Paddington Station, with access to the Elizabeth and Circle lines, certainly makes exploring London and reaching key destinations across the city quick and easy. We appreciate your kind comments and are pleased that our location contributed positively to your stay. We look forward to welcoming you back again in the near future. Warm regards, Ihjas Abdulla Guest Experience Manager

Dear Ninja B., Thank you for your wonderful review. I am delighted to hear that you enjoyed our central location while still finding the hotel peaceful and quiet. It is also fantastic to know that you had such a positive experience with our pool facilities and found your room beautiful and comfortable. Your comments regarding the friendly welcome from our team are especially appreciated, as creating a warm and memorable experience for our guests is at the heart of what we do. Thank you for your kind words. We are thrilled that everything was perfect during your stay and look forward to welcoming you back to Novotel London Paddington soon. Warm regards, Ihjas Abdulla Guest Experience Manager

Dear Nicola, Thank you for your kind feedback regarding your recent stay with us. We are delighted to hear that you found our team to be very friendly and enjoyed our nicely furnished and spacious rooms. It is also wonderful to know that you had a great breakfast experience. We hope you also had the opportunity to enjoy our leisure centre, including the swimming pool, to further enhance your stay. Your positive comments are truly appreciated, and we look forward to welcoming you back again soon. Warm regards, Ihjas Abdulla Guest Experience Manager

Dear Colin, Thank you for your wonderful review. We are delighted to hear that you found our hotel to be the perfect choice for your trip to London. It is great to know that you enjoyed our central location, experienced friendly service from our team, and found the rooms to be absolutely top-notch. Your kind comments are truly appreciated and will be shared with the team. We look forward to welcoming you back on your next visit to London. Warm regards, Ihjas Abdulla Guest Experience Manager

Dear Mr Manfred T., Thank you for taking the time to share your feedback. We appreciate your honesty and regret to learn that the condition of the room did not fully meet your expectations during your stay. We acknowledge your comment that the rooms are showing their age, and we would like to reassure you that Novotel London Paddington is currently undergoing a comprehensive refurbishment programme. While our public areas and conference facilities have already been fully refurbished, we are now progressing with the complete renovation of all guest rooms and corridors, which will modernise the overall look and significantly enhance comfort. Your feedback has been shared with our management team, as it helps us ensure that our ongoing improvements are focused on what matters most to our guests. We value your comments and hope you may consider returning in the future to experience the hotel once these enhancements are completed. Kind regards, NLP Team

Dear Marcus, Thank you for your kind review. We are delighted to hear that you enjoyed our central location, excellent service, clean rooms, and breakfast. We truly appreciate your feedback and hope to welcome you back again soon. Warm regards, Ihjas Abdulla Guest Experience Manager

Dear Ina, Thank you for taking the time to share your feedback with us. We are delighted to hear that you had a very pleasant stay and appreciated our excellent location. It is also wonderful to know that you found our team very friendly and that you were satisfied with the cleanliness of the hotel as well as the quality of the breakfast. Your kind words are greatly appreciated and will be shared with our team as encouragement to continue delivering high standards of service. We hope to have the pleasure of welcoming you back again in the future. Warm regards, Ihjas Abdulla Guest Experience Manager