Dear Rithya, Thank you for your valuable feedback. We are delighted that you found your room clean and tidy, and we are glad our location made it easy for you to reach local shops and dining. Our reception team truly values your kind words, and it is wonderful to know they made such a positive impression on your stay. Even so, we are sorry the seating in your room did not fully meet your expectations. Our Superior Rooms offer more spacious layouts with additional seating options that you might enjoy on a future visit. Finally, we are thrilled that you rated your overall experience so highly and that you would recommend us to others. We would love to have you return in the future. Best regards, Sahan Shanthapriya, Guest Experience Manager

Dear Michael, Thank you for your positive feedback. We are thrilled that our team made such a fantastic impression on you. It is wonderful to know you felt well looked after as a Platinum member, and we are glad you continue to enjoy your stays at ibis Glen Waverley. Our staff genuinely love welcoming back familiar faces and making sure every visit is a great one. We hope to welcome you back. Best wishes, Sahan Shanthapriya, Guest Experience Manager

Dear Carthigesu, Thank you very much for your kind feedback. We are delighted that you found our location convenient and enjoyed a comfortable stay with us. Our team takes great pride in offering a warm welcome, so it is lovely to hear that our staff made you feel at ease. We are also glad the booking process was straightforward and friendly. We all look forward to the pleasure of welcoming you back. Our kindest regards, Sahan Shanthapriya, Guest Experience Manager

Dear Antoinette, We are delighted that you enjoyed our convenient location and your bright, naturally lit room. It is also great to know the room facilities met your needs. However, we are sincerely sorry that some aspects of your stay did not meet your expectations. Our restaurant, ibis Kitchen and Bar, operates for dinner from Monday to Thursday and is closed Friday through Sunday. We understand this limited your dining options, and we regret that you found the gluten free choices insufficient. Our team is always available to help guests find alternatives in the area. Nonetheless, we are pleased that your overall experience was a positive one, and we truly value your loyalty as an ALL Classic member. We all hope to have the pleasure of welcoming you again. Best regards, Sahan Shanthapriya, Guest Experience Manager

Dear Julie, It was a pleasure to receive this great review. We are delighted that you found your room clean, comfortable, and spacious. Our team takes great pride in keeping every corner of the hotel spotless, so it is wonderful to hear that this stood out during your stay. We are also pleased that our location worked so well for you. Being just a short walk from The Glen shopping centre and the train station makes exploring Melbourne easy, and we are glad you could take advantage of that. It is fantastic to know that you found our ibis website straightforward to navigate. We want booking to be as smooth as your stay, and your feedback tells us we are on the right track. The entire team looks forward to seeing you again in the future. Kind regards, Sahan Shanthapriya, Guest Experience Manager

Dear Scott, Thank you for reviewing your visit to our hotel. We are pleased that you found our hotel quiet during your business trip. That said, we are sincerely sorry that some aspects of your stay did not meet your expectations. The shortcomings in your room’s fittings and the oversight with the walls are not reflective of our usual standards, and we regret the inconvenience. Your experience with the dinner order and the time taken to process the refund is equally disappointing to hear. Our team is always available to assist with any issues on the spot. Nonetheless, we are glad that your overall impression remained positive, and we value your loyalty as an ALL member. We hope we can welcome you back in the future. Best wishes, Sahan Shanthapriya, Guest Experience Manager

Dear Thanh, Thank you for your valuable feedback. We are delighted that you found our hotel clean and well located, with safe parking for your stay. It is also great that you enjoyed the convenience of having plenty of eateries within walking distance. However, we are sorry that our food and drink selection did not fully meet your expectations. Our iBar offers a range of cocktails, wines, and soft drinks daily from 9am to late, and our restaurant serves a bistro-style menu from Monday to Thursday evenings. Nonetheless, we are glad you felt your stay offered good value for money. We hope to provide you with a more enjoyable stay in the future. Kind regards, Sahan Shanthapriya, Guest Experience Manager

Dear Lindsay, Thank you for your valuable feedback. We are delighted that you found your room on the 6th floor comfortable and practical. It is also rewarding to hear that our food and service have improved since your last stay, and that our team left such a positive impression. We are glad you found booking through the Accor ALL App straightforward, and we truly value your continued loyalty as a Silver member. We hope to welcome you back for an improved experience in the future. Best wishes, Sahan Shanthapriya, Guest Experience Manager

Dear F., We take your feedback seriously and will use it to improve our services. We are truly sorry to hear that some aspects of your stay fell short of what you had every right to expect. The condition of your floor and the odour you encountered upon exiting the lift are not reflective of our usual standard, and we deeply regret the discomfort this caused. Your observations regarding the bathroom and the room’s overall presentation have been noted with genuine concern. Our team works diligently to maintain a fresh and welcoming environment across all areas, and we are sorry that we let you down on this occasion. Having someone with your professional background notice such lapses makes it all the more disappointing for us. We hope that you will allow us the opportunity of providing you with an improved stay in future. Best regards, Sahan Shanthapriya, Guest Experience Manager

Dear Conrad, We appreciate your candid feedback; thank you. We are thrilled that you found your room comfortable and enjoyed the great location of our hotel. We are also glad that our laundry facilities and parking met your needs so well. It is wonderful to know your overall stay left such a positive impression. However, we are sorry for the oversight regarding the teabag tag and the missing shower gel. Our team is always on hand to resolve these rare hiccups promptly. We also regret that the WiFi speed did not meet your expectations during your visit. Nonetheless, our location continues to be a highlight for many guests, with Glen Waverley train station and The Glen shopping centre just a short walk away. Finally, we value your loyalty as a Silver ALL member and look forward to welcoming you again. We do hope that you will return on another occasion. Best regards, Sahan Shanthapriya, Guest Experience Manager

Dear Sharon, Thank you very much for your feedback. We are delighted that your visit left you feeling so comfortable and that your overall experience was a great one. It is wonderful that booking through the Accor ALL App and checking in at reception both contributed to a smooth arrival. We hope to welcome you back for an improved stay in the future! Best wishes, Sahan Shanthapriya, Guest Experience Manager

Dear Cassandra, We are grateful for the time you took to review your recent visit to our hotel. We are pleased that our hotel suited your needs and that you appreciated the central location. That said, we are sincerely sorry that several aspects of your stay did not meet your expectations. We regret the shortcomings you encountered with the upkeep of the property and the consistency of our servicing. Our team is always at hand to address any concerns on the spot, and we encourage guests to reach out so we can make things right without delay. The breakfast experience you described is not reflective of our usual standards, and we have noted your feedback regarding the buffet offerings. Our kitchen team is also happy to prepare alternate egg dishes on request, even when they are not displayed. Nonetheless, we are glad to know you have enjoyed staying with us in the past and that our location remains a highlight. The hotel sits just a short stroll from Glen Waverley train station, The Glen shopping centre, and a variety of dining options, making it a convenient base for exploring the area. We look forward to the pleasure of welcoming you back on future occasions. Best regards, Sahan Shanthapriya, Guest Experience Manager

Dear Donald, Thank you for taking the time to share details of your recent visit to our hotel. We are pleased that you found the booking process on the Accor ALL App simple and fast. However, we are truly sorry to hear that several aspects of your stay did not meet your expectations. Your loyalty as a Gold member is something we value deeply, and we regret that your arrival felt unwelcoming and that recognition of your status was not extended the moment you stepped through our doors. Our team strives to deliver attentive service, and we are disappointed that the reception staffing levels and the sequence of service left you waiting longer than you should have. We also acknowledge your concerns about the comfort of your accommodation, including the room layout and noise levels, and we apologise that these details fell short of what you have come to expect from us. Your feedback regarding the checkout process and the carpark departure has been noted as well, and we are sorry these moments added frustration to your morning. We hope to have the opportunity to welcome you back in the future for a more enjoyable stay. Kind regards, Sahan Shanthapriya, Guest Experience Manager

Dear Joshua, We take your feedback seriously and will use it to improve our services. We are truly sorry to hear that your stay fell short of the standard you had every right to expect. The arrival experience was clearly frustrating, and we regret that the reservation confusion led to an extended wait. Our front desk team should have handled the situation more efficiently, and we will take your comments on board. Your comfort and security were further compromised by the door lock malfunction, and the way this was communicated to you was not acceptable. Being locked out late at night is unsettling, and we understand how inconvenient it was to have to move all your belongings in one trip the following morning. The shortcomings in housekeeping, particularly with the linen and the shower area, are simply not in line with the standards we aim to deliver. Our team carries out daily servicing, and a thorough refresh is scheduled every third day for longer visits. We are sorry these checks did not catch what you encountered. We hope to be able to welcome you back on a return visit for an improved experience. Best regards, Sahan Shanthapriya, Guest Experience Manager

Dear D., Thank you for reviewing your visit to our hotel. It is wonderful that you found your room clean and tidy, and we are delighted that the breakfast left such a positive impression, with its quality and variety clearly standing out during your stay. However, we are sincerely sorry that some aspects of your stay did not meet your expectations. The arrival and parking setup can feel a little unconventional at first, and we understand how that might cause some inconvenience when navigating the entry. Our team at reception is always happy to guide guests through the process to make it as smooth as possible. We also regret the disturbance caused by the in-room appliance and the trouble you had with the television control. These are not the seamless moments we aim to deliver, and we apologise for the frustration they caused. For any future visits, our reception team is available around the clock to assist with room features or to help arrange a quieter setting. Nonetheless, we are pleased that the breakfast stood out as a highlight, and our location just a short stroll from The Glen shopping centre and Glen Waverley station offers a convenient base for business travellers like yourself. We hope to have the opportunity of welcoming you back in the future. Best wishes, Sahan Shanthapriya, Guest Experience Manager

Dear Ben, Thank you for your valuable feedback. We are delighted that our team made you feel so welcome and that you found the hotel spotlessly clean. Your high recommendation means a great deal to us, and we are thrilled you had such an enjoyable stay with friends. That said, we are sorry that our sustainability efforts did not align with your preferences. Our hotel follows the Travel Sustainable programme, which includes energy-efficient lighting, water-saving fixtures, and refillable toiletry containers. We appreciate you sharing your thoughts with us. Nonetheless, we are glad your overall visit left such a positive impression. Our location, just a short stroll from The Glen shopping centre and Glen Waverley station, makes it easy to explore the best of the area. We all hope to welcome you back in the future. Best wishes, Sahan Shanthapriya, Guest Experience Manager

Dear Margaret, Please accept our sincere thanks for this glowing review. We are delighted that you found our hotel a great place to relax and unwind. It means a lot to us that you felt at ease during your stay. Our team is also pleased you enjoyed Happy Hour at the bar, and that our location made it easy to reach The Glen without the worry of parking. We are glad your welcome drink exceeded your expectations and that booking through the Accor ALL App felt so effortless. We all look forward to seeing you again in the future. Best regards, Sahan Shanthapriya, Guest Experience Manager

Dear Michelle, Thank you for taking the time to review your recent stay. We are delighted that you found great value with us and that you keep choosing our hotel for your trips. Our team really appreciates your kind words about the check-in experience. It means a lot to us that our staff made such a positive impression on your arrival. We are also glad the booking process was smooth and that arranging multiple rooms for your family proved so easy. Your loyalty as a Gold member and your continued trust in us truly motivates the whole team. We do hope to have the opportunity to welcome you back in the future. Best regards, Sahan Shanthapriya, Guest Experience Manager

Dear Christopher, Thank you for taking the time to share your feedback. We are delighted that you found our ibis Sweet Bed to be the best you have ever slept on. Our team takes great pride in creating a comfortable and restful stay, and it is wonderful to know your family trip was a fantastic one. We look forward to welcoming you again. Best wishes, Sahan Shanthapriya, Guest Experience Manager