Dear Philippe B., Thank you very much for taking the time to share your positive feedback. We are delighted to hear that you enjoyed the warm welcome, the comfort of our hotel, and our breakfast during your professional congress. We look forward to welcoming you back to the Sofitel Munich Bayerpost on your next visit to Munich. Kind regards, Emiel van Dijk General Manager

Dear Alexandra P., Thank you very much for your excellent feedback. We are delighted to hear that you had a very pleasant stay and appreciated our convenient location, the comfort of your room, and the attentiveness of our team. We look forward to welcoming you back to the Sofitel Munich Bayerpost on your next visit to Munich. Kind regards, Emiel van Dijk General Manager

Bonjour Maria J. M. B., Thank you for your kind words regarding your recent stay at Sofitel Munich Bayerpost. We are delighted to hear that you appreciated our attentive staff, quality services, and the variety offered at breakfast. It is wonderful that our location suited your needs, allowing easy access to public transport and the historic city center. Your recommendation is greatly appreciated, and we look forward to welcoming you back in the future. Best Regards, Emiel van Dijk General Manager

Bonjour Frederic B., Thank you for your positive feedback regarding your recent stay at Sofitel Munich Bayerpost. We are pleased to hear that you found your three nights comfortable. We appreciate your observations about the bathroom layout and the ambiance of our bar; your insights are invaluable in helping us enhance our guests' experiences. We hope to welcome you back on a future visit to Munich. Best Regards, Emiel van Dijk General Manager

Dear Pierre-Alain p., Thank you very much for your detailed feedback. We are truly sorry that the condition and design of the room did not meet your expectations, especially given the standards you rightly expect from a five-star hotel. We fully understand your comments regarding the dated furniture, damaged flooring, room layout, ironing board placement and the size and privacy of the bathroom. Your feedback has been shared with the relevant teams and will be taken into consideration as part of our ongoing plans to improve and modernize our rooms. We also appreciate your kind words regarding the professional and friendly welcome. We hope to have the opportunity to welcome you again and provide you with an experience that better reflects the standards of our hotel. Kind regards, Emiel van Dijk General Manager Sofitel Munich Bayerpost

Dear Daniel P., Thank you very much for your wonderful feedback and for your perfect rating! We are delighted to hear that you enjoyed your stay and that you appreciated the quality of our hotel, as well as the service and attention provided by our team. It is especially rewarding to know that our Accor values and Sofitel DNA were reflected throughout your experience and that your Platinum benefits were handled with care. We are also pleased that you found your room well prepared, comfortable and of the quality you expected. Your kind words are a great motivation for the entire team. We sincerely look forward to welcoming you back to Sofitel Munich Bayerpost very soon. Kind regards, Emiel van Dijk General Manager Sofitel Munich Bayerpost

Dear Jean-marc C., Thank you for taking the time to share such detailed feedback. Especially on the occasion of your 60th birthday, we are very sorry that your stay did not meet your expectations. We are pleased that you appreciated the design and furnishings of the suite, as well as the small birthday gesture. At the same time, we sincerely regret that the condition of the mattress affected your sleep and that external noise further impacted your stay. Your comments regarding the mattress and sound insulation are taken very seriously and will be shared with the relevant teams for further review. We hope you will give us another opportunity to provide you with the experience you should expect from Sofitel. Kind regards, Emiel van Dijk General Manager Sofitel Munich Bayerpost

Dear F C., Thank you very much for taking the time to share your experience with us. We are delighted to hear that you had a pleasant four-day stay and that you particularly enjoyed our pool, the modern and comfortable room, our room service, breakfast, and the pleasant atmosphere of our restaurant. We also appreciate your honest feedback regarding the price of bottled water in our restaurant. We understand that you found the price too high and regret that this left a less positive impression at the end of an otherwise enjoyable stay. Thank you again for your valuable feedback. We would be delighted to welcome you back to Sofitel Munich Bayerpost on your next visit to Munich and hope to make your experience just as enjoyable. Warm regards, Emiel van Dijk General Manager Sofitel Munich Bayerpost

Dear Frederic j., Thank you very much for your kind feedback. We are delighted to hear that you received a warm welcome, enjoyed your beautiful room, and appreciated the quality and variety of our breakfast buffet. It is a pleasure to know that you had such a positive experience with us. We hope to have the pleasure of welcoming you back to Sofitel Munich Bayerpost very soon. Kind regards, Emiel van Dijk General Manager Sofitel Munich Bayerpost

Dear Arthur R., Thank you very much for your wonderful feedback and perfect rating. We are delighted to hear that you enjoyed our exceptional comfort and service. We would be delighted to welcome you back for another stay in the future. Warm regards, Emiel van Dijk General Manager

Dear Alexandre I., Thank you very much for your wonderful feedback and perfect rating. We are delighted that you enjoyed our convenient location, attentive service and excellent culinary offerings. It is especially lovely to hear that your little one enjoyed the pool and that the baby amenities and thoughtful touches made your stay even more special. We would be delighted to welcome you and your family back again in the future. Best regards, Emiel van Dijk General Manager

Dear Kylian L., Thank you very much for taking the time to share your detailed feedback. We are pleased to hear that you enjoyed the comfortable bedding and our convenient location in Munich. We are, however, sorry that some aspects of your stay did not fully meet your expectations. We regret the disturbance caused by the announcements from the nearby train station and understand how this can affect your comfort, especially in the early morning and evening. We also take note of your comments regarding the refrigerator, television and breakfast offering. Your feedback is very valuable to us and will be shared with the relevant teams as we continue to improve our guest experience. We hope to have the opportunity to welcome you back to Sofitel Munich Bayerpost and provide you with a more enjoyable stay next time. Best regards, Emiel van Dijk General Manager

Dear Marie-Anne H., Thank you for taking the time to share your feedback. We are pleased to hear that you found our hotel beautiful and that you otherwise enjoyed your stay. We are truly sorry that the construction noise on Saturday morning disturbed your sleep. We fully understand how disappointing it is to be woken up early during a stay, and we regret that this affected your experience with us. We hope to have the pleasure of welcoming you back to Sofitel Munich Bayerpost and providing you with a more peaceful stay next time. Warm regards, Emiel van Dijk General Manager

Dear Luc Z., Thank you for taking the time to share your feedback regarding your recent stay with us. First and foremost, please accept our sincere apologies for the disappointing experience you encountered. The situation you described regarding the cleanliness and condition of your room, as well as the level of service provided, does not reflect the standards we strive to uphold at Sofitel Munich Bayerpost. A room should always be presented in a perfect condition upon arrival, and we deeply regret that this was not the case. Your comments regarding the housekeeping standards and the overall room condition have been shared with the responsible teams so that we can review and address these points immediately. We are also sorry to hear that you did not experience the warm and attentive service that our guests should expect from our colleagues. Providing genuine hospitality is at the heart of our values, and your feedback helps us identify areas where we need to improve. We truly appreciate your honest feedback and would be grateful for the opportunity to welcome you back in the future and provide you with the level of service and experience that you should expect from a Sofitel hotel. Warm regards, Emiel van Dijk General Manager Sofitel Munich Bayerpost

Bonjour Joseph L., Thank you for taking the time to share your experience regarding your recent stay at Sofitel Munich Bayerpost. We are pleased to know that your overall expectations were met, especially with the warm and professional welcome you received at the reception and the courteous service from our breakfast room manager. Your acknowledgment of our staff's efforts is greatly appreciated and serves as a motivation for our team. However, I regret to learn about the shortcomings you faced with our room service during your stay. We strive to provide a consistent and high-quality experience across all aspects of our services, including in-room amenities. Please accept my sincerest apologies for the inconveniences you encountered, such as the lack of evening room service and the oversight regarding the replenishment of Nespresso supplies and towels. Your feedback regarding the missing items has been duly noted, and it will be addressed with the respective teams to ensure that we uphold the standards expected of our establishment. I appreciate you bringing these matters to our attention at the time of your departure, as it allows us to work towards enhancing our services. We hope to have the opportunity to welcome you back in the future, where we aim to provide a flawless experience that reflects the quality associated with Sofitel. Thank you for your continued patronage, and we look forward to serving you again. Best Regards, Emiel van Dijk General Manager

Bonjour Simon C., Thank you for your kind feedback regarding our unique pool and your overall positive experience at Sofitel Munich Bayerpost. We strive to provide an exceptional environment for our guests. I appreciate your observation about the parking fees, as we continually assess our services to ensure they meet our guests' expectations. Your feedback is invaluable to us. Best Regards, Emiel van Dijk General Manager

Bonjour Aldo D., Thank you for taking the time to share your feedback regarding your recent stay at Sofitel Munich Bayerpost. Your insights are invaluable to us as they help us refine our services and enhance the guest experience. I am pleased to hear that you found our location convenient and that our staff, particularly at the pool and during breakfast, made a positive impression on you. However, I sincerely regret to learn about your experience with the breakfast supervisor over the weekend. Please know that our team is trained to maintain a welcoming atmosphere, and your encounter is certainly not reflective of our service standards. Your concerns will be addressed with the team to ensure that we uphold a respectful and pleasant environment for all guests. Additionally, I apologize for the incident involving housekeeping. It is our policy to knock and announce ourselves before entering any guest room, and I appreciate you bringing this matter to our attention. We will revisit this policy with our team to reinforce its importance. Regarding the use of your welcome drink vouchers on your departure day, I understand your disappointment. Each hotel may have its specific policies regarding the utilization of such amenities, and I regret if this created any inconvenience during your stay. We strive to provide clarity on these policies, and your experience highlights an area for improvement. I truly hope you will consider visiting us again, as we endeavor to create memorable experiences for our guests. Thank you once again for your feedback. Best Regards, Emiel van Dijk General Manager

Bonjour Valerie F., Thank you for your kind words regarding the comfort of our hotel and the quality of our services, particularly our breakfast offerings. I sincerely apologize for the inconvenience you experienced with the online reservation platform. Please rest assured that we continuously strive to enhance our guests' booking experience, and your feedback is invaluable in this process. Best Regards, Emiel van Dijk General Manager