Dear Mr. S., Thank you very much for taking the time to share such detailed feedback about your stay with us. We are pleased to hear that you enjoyed our central yet quiet location, our varied breakfast, and the friendly service provided by our team. At the same time, we sincerely apologize for the cleanliness issue in the bathroom and for the bedside lamp not functioning properly. These are details that should have been checked before your arrival, and we regret that they affected your experience. We have taken note of your comments and will share them with the relevant departments to help prevent similar issues in the future. Thank you once again for your valuable feedback and for your recommendation. We hope to have the pleasure of welcoming you and your family back to Mövenpick Hotel Budapest Centre for an even more comfortable stay. Kind regards, Ádám Sashalmi Front Office Supervisor Mövenpick Hotel Budapest Centre

Dear Mr. S., Thank you very much for your wonderful review and perfect rating! We are delighted to hear that you were so impressed by the beauty and character of our hotel, as well as its Art Nouveau-inspired atmosphere. It is especially heartwarming to know that you appreciated the attentive and professional service of our team, our spacious bar, and the unique setting of our breakfast hall. Your beautiful description of the historic atmosphere and its elegant architectural details is truly appreciated. We are thrilled that you had such a wonderful experience with us. Your kind words are a great source of motivation for our entire team, and we very much look forward to welcoming you back to Mövenpick Hotel Budapest Centre in the future. Kind regards, Alexandra Androvics Front Office Supervisor

Dear Mr. S., Thank you for taking the time to share your detailed feedback following your stay with us. We are pleased to hear that you found your room spacious and clean, and that you enjoyed our plentiful, fresh, and delicious breakfast selection. We sincerely apologize for the inconveniences you experienced in your room. We understand that having a bathtub instead of a shower was not to your preference, and we are sorry that the minibar refrigerator and television were not functioning properly during your stay. For future stays, please feel free to let us know your room preferences in advance, such as a preference for a shower instead of a bathtub. We will always do our best to allocate a room that matches your preferences, subject to availability. Your comments regarding the room facilities have also been shared with the relevant teams for their attention. We truly appreciate your feedback, as it helps us improve our services and the overall guest experience. We hope to have the pleasure of welcoming you back and providing you with a more comfortable and seamless stay next time. Kind regards, Alexandra Androvics Front Office Supervisor

Dear Mr. G., Thank you very much for your kind feedback and positive rating. We are delighted to hear that you enjoyed our superb breakfast and the lovely atmosphere at Mövenpick Hotel Budapest Centre. It is wonderful to know that these aspects contributed to a pleasant stay. We truly appreciate your comments and hope to have the pleasure of welcoming you back on your next visit to Budapest. Kind regards, Alexandra Androvics Front Office Supervisor

Dear Mr. D. D., Thank you very much for your excellent review and for awarding us a perfect score. We are delighted that you enjoyed your stay and were pleased with your choice of Mövenpick Hotel Budapest Centre. It is particularly wonderful to hear that our breakfast, with its variety and quality, was one of the highlights of your visit, and that you enjoyed the atmosphere and design of our breakfast room. We are equally pleased that you appreciated the friendly and attentive service provided by our team. Our central location, excellent public transport connections, and the many restaurants nearby make exploring Budapest especially convenient, and we are glad these advantages contributed to your experience. Thank you also for recommending our on-site parking facilities. We are pleased that you found them convenient and reassuring, especially when staying in the heart of the city. We greatly appreciate your kind recommendation and hope to have the pleasure of welcoming you back to Mövenpick Hotel Budapest Centre in the near future. Kind regards, Alexandra Androvics Front Office Supervisor

Dear Ms. O., Thank you very much for your lovely feedback. We are delighted to hear that you enjoyed your stay with us and appreciated the comfortable beds, cleanliness, beautiful surroundings, convenient location, and friendly service. We are especially pleased that we could make your short stopover a pleasant one. We hope to have the pleasure of welcoming you and your family back to Mövenpick Hotel Budapest Centre in the future. Kind regards, Nóra Vida Assistant Front Office Manager

Dear Mr. M., Thank you very much for sharing such detailed feedback following your stay at Mövenpick Hotel Budapest Centre. We are delighted to hear that you enjoyed our spacious rooms, breakfast selection, and, most importantly, the friendliness and professionalism of our team. It is wonderful to know that our colleagues made such a positive impression on you. I will be very happy to share your kind words with the entire team, as feedback like yours is a great motivation for us. Thank you also for your valuable comments regarding the breakfast information on the booking confirmation and the communication about ALL – Accor Live Limitless points. We appreciate these suggestions and will certainly take them into consideration as we continue to improve our guest experience. We look forward to welcoming you back to Mövenpick Hotel Budapest Centre on your next visit to Budapest. Kind regards, Nóra Vida Assistant Front Office Manager

Dear Ms. C., Thank you for taking the time to share your feedback with us. We are sorry to hear that your stay did not fully meet your expectations. We sincerely apologize for the issues you experienced with the condition of the mattress and the housekeeping service. Towels should be replaced according to our housekeeping standards and the bed should always be properly made, so we regret that this was not the level of service you received during your stay. Your comments have been shared with the relevant departments so that these points can be reviewed and addressed appropriately. We greatly value your feedback, as it helps us identify areas where we can improve our guest experience. We hope you will consider giving us another opportunity to provide you with the comfortable and attentive stay we aim to deliver. Kind regards, Alexandra Androvics Front Office Supervisor

Dear Ms. H., Thank you very much for taking the time to share your positive feedback following your stay with us. We are delighted to hear that you enjoyed our central location, comfortable beds, and especially our breakfast. It is wonderful to know that you and your family had such a pleasant stay at Mövenpick Hotel Budapest Centre. We truly appreciate your kind recommendation and hope to have the pleasure of welcoming you and your family back to Budapest in the future. Kind regards, Adam Sashalmi Front Office Supervisor Mövenpick Hotel Budapest Centre

Dear Ms. H., Thank you very much for your wonderful feedback and for choosing Mövenpick Hotel Budapest Centre for your business stay. We are delighted to hear that you enjoyed your three-day stay with us and that you were satisfied with the spaciousness, cleanliness and equipment of your room. It is especially pleasing to know that you enjoyed our breakfast as well as our lunch and dinner offerings. Your kind words about our team are also greatly appreciated. Thank you for recommending us so highly. We hope to have the pleasure of welcoming you back to Budapest and to Mövenpick Hotel Budapest Centre in the future. Kind regards, Adam Sashalmi Front Office Supervisor Mövenpick Hotel Budapest Centre

Sehr geehrte Frau K., vielen Dank, dass Sie sich die Zeit genommen haben, uns Ihr ausführliches Feedback zu hinterlassen. Es freut uns sehr zu hören, dass Ihnen unser modernes Design, die komfortablen Betten, die ruhige Lage sowie unser Frühstücksangebot gefallen haben. Vielen Dank auch für Ihre Anmerkungen zu den Kaffeepreisen und unserem Fitnessbereich. Ihre Rückmeldungen sind uns sehr wichtig und werden an die zuständigen Abteilungen weitergeleitet, damit wir unseren Service kontinuierlich verbessern können. Besonders freuen wir uns, dass Sie unseren nachhaltigen Ansatz bei der Zimmerreinigung positiv hervorgehoben haben. Wir hoffen, Sie bei Ihrem nächsten Aufenthalt in Budapest wieder im Mövenpick Hotel Budapest Centre begrüßen zu dürfen. Mit freundlichen Grüßen Nóra Vida Assistant Front Office Manager

Dear Mr. P., Thank you for sharing your feedback. We are pleased to hear that you found our hotel clean and that you were generally satisfied with your accommodation, breakfast and our service. We are sorry, however, that the outside noise affected your stay. As we are located in the city centre, some rooms can be exposed to traffic and tram noise, and we understand how disruptive this can be, particularly at night. For a future stay, we would be happy to assist with a quieter room location upon request, subject to availability. Kind regards, Tamás Kollár Front Office Manager

Dear Mr. W., Thank you for taking the time to share your feedback following your family stay with us. We are pleased to know that you enjoyed our location, breakfast selection, and the service provided by our team. We sincerely regret, however, that you were not informed in advance about the temporary closure of our restaurant. We fully understand how important such information can be when planning your stay, and we apologize for the inconvenience this caused. We also appreciate you bringing the bathroom grout to our attention. Your comment has been noted and will be shared with our relevant team so that the necessary maintenance can be addressed. Your feedback is very valuable to us, as it helps us identify areas where we can further improve the guest experience. We hope to have the opportunity to welcome you and your family again and provide an even more enjoyable stay. Warm regards, Nóra Vida Assistant Front Office Manager

Dear Mr. Y., Thank you for taking the time to share your feedback. We are very sorry to hear that the condition of the bedding affected your experience. We would like to clarify what happened on the evening of your arrival. After you contacted our Reception, our team immediately apologized and offered to replace the bedding. Fresh linen was arranged from another room, and we contacted you again approximately 15 minutes later to arrange the replacement. As this would have required a complete change of the bedding, we asked whether you would kindly spend a few minutes in the bar while our colleague carried out the replacement. We also offered you a complimentary drink while you were waiting. Unfortunately, you let us know that your child was already asleep and preferred not to leave the room, so the replacement was ultimately not carried out. As the bedding was not replaced and our colleague did not enter the room, we were unfortunately not able to verify the condition described in your review. Nevertheless, we sincerely regret that this situation affected your stay. Cleanliness and the condition of our rooms are extremely important to us, and your feedback has been shared with the relevant teams. We are pleased to hear that you enjoyed our breakfast, and we hope to have the opportunity to welcome you again and provide you with a more positive experience. Kind regards, Tamás Kollár Front Office Manager

Dear Mr. K., Thank you very much for your excellent review, perfect rating, and kind recommendation! We are delighted to hear that you enjoyed so many aspects of your stay, from our central location and excellent public transport connections to the spacious rooms, comfortable bed, and quiet air conditioning. It is especially wonderful to know that you appreciated the soundproofing and enjoyed a peaceful and restful stay. We are also pleased that our breakfast buffet met your expectations and that you enjoyed the variety of our selection. Your detailed feedback is greatly appreciated and is a wonderful recognition of the efforts of our entire team. We hope to have the pleasure of welcoming you back to Mövenpick Hotel Budapest Centre for another comfortable and relaxing stay in Budapest. Kind regards, Alexandra Androvics Front Office Supervisor

Dear Mr. K., Thank you for taking the time to share your detailed feedback with us. We are pleased to hear that you appreciated our convenient location for exploring Budapest. We are, however, sorry that some aspects of your stay did not meet your expectations. We regret that you found the beds too soft and that our breakfast selection did not live up to your expectations. We also sincerely apologize for the shortcomings regarding the cleanliness of the bathroom and toilet. Your comments are important to us, and we will share them with the relevant teams to ensure that these areas receive the necessary attention. We appreciate your honest feedback and hope to have the opportunity to provide you with a more comfortable and enjoyable experience in the future. Kind regards, Alexandra Androvics Front Office Supervisor

Dear Ms. P., Thank you for sharing your feedback with us. We are pleased to hear that you appreciated the spacious rooms and convenient location of our hotel. We are truly sorry that your check-in experience did not meet your expectations, especially compared to your previous stay. We also regret the inconvenience regarding the early check-in charge and the lack of information provided upon arrival. We understand how disappointing this must have been, particularly as a returning guest and Silver member. Having to change rooms during your stay is also certainly not the experience we aim to provide. At the same time, we are glad to hear that our housekeeping and maintenance colleagues were quick, friendly, and helpful. Your comments are valuable to us, and we will share them with the relevant teams to help us improve. We hope to have the opportunity to welcome you back and provide you with the smooth and comfortable experience you have come to expect from us. Kind regards, Alexandra Androvics Front Office Supervisor

Dear Mr. S., Thank you very much for your kind words. We are delighted to hear that you experienced the high standards you would expect from Mövenpick Hotels. Your appreciation means a great deal to our team, and we hope to have the pleasure of welcoming you back to Mövenpick Hotel Budapest Centre in the future. Kind regards, Alexandra Androvics Front Office Supervisor

Dear Mr. W., Thank you very much for your wonderful feedback and for choosing Mövenpick Hotel Budapest Centre once again for your stays in Budapest. We are delighted to hear that you continue to enjoy our convenient location, spacious and well-appointed rooms, and especially our generous breakfast selection and its pleasant setting. It is also wonderful to know that our team, check-in and check-out experience, cleanliness and Wi-Fi all met your expectations. We sincerely appreciate your feedback regarding the bed firmness and will certainly take your comment into consideration, as we always strive to make our guests’ stays as comfortable as possible. Regarding the 100 ALL Reward points for opting out of room cleaning, please accept our apologies that these points were not credited as expected. We understand how important it is for our loyal ALL – Accor Live Limitless members to receive the benefits they are entitled to. Thank you once again for your continued loyalty, your kind recommendation and for taking the time to share such detailed feedback. We look forward to welcoming you back to Mövenpick Hotel Budapest Centre on your next visit to Budapest. Warm regards, Nóra Vida Assistant Front Office Manager