Dear Diwaker, Thank you so much for this wonderful review! I am really happy to hear that you had such a fantastic stay with us and especially that you felt so well looked after by our team. Your comment that everyone was excellent is such a lovely compliment and I will be very happy to share it with the colleagues. It is also great to know that you enjoyed the opportunity to visit the wellness at our neighbouring Novotel. Thank you for your loyalty as an ALL Gold member and for the perfect 10/10 recommendation. We hope to welcome you both back again soon! Warm regards, Jana Guest Relations Specialist

Dear Bettina, Thank you very much for taking the time to share such detailed feedback with us! I am really happy to hear that you enjoyed your short stay, found the room clean and the beds comfortable, and liked our location for exploring Prague. It is especially lovely to hear that you appreciated our water dispensers and glass carafes. We are very happy that this little part of our sustainability concept made such a positive impression on you. Thank you also for your helpful comments regarding the breakfast and the practical space in the room and bathroom. And you are absolutely right – should you need an additional towel during your stay, our team will always be happy to provide one. Thank you again, Bettina. We really appreciate your feedback and hope to welcome you both back to ibis on another trip to Prague! Warm regards, Jana Guest Relations Specialist

Dear Hana, Thank you so much for your lovely review! I am really happy to hear that you enjoyed your time in Prague and that our location made it so easy for you to explore the city. And it is especially lovely to read “Immer wieder gerne!” We will be very happy to welcome you back whenever your travels bring you to Prague again! Warm regards, Jana Guest Relations Specialist

Dear Stefanie, Thank you for taking the time to share your feedback with us. I am sorry that you had an issue with the shower during your stay, but I am glad that our team was able to help and resolve it quickly. Thank you for choosing ibis for your stay in Prague, and we hope to have the chance to welcome you again in the future. Warm regards, Jana Guest Relations Specialist

Dear Sandro, Thank you very much for your lovely review! I am happy to hear that you enjoyed your stay with us and found us good value for money. Thank you also for letting us know about the tap – I am sorry about that and we will make sure to have it checked. It is great to see that everything else went well, and we hope to welcome you back again! Warm regards, Jana Guest Relations Specialist

Dear Christian, Thank you so much for your wonderful feedback! I am really happy to hear that you had such a great stay with us and enjoyed our breakfast, comfortable rooms, friendly team and especially our location – perfect for exploring Prague! Thank you for choosing ibis Praha Wenceslas Square for your family trip and also for your loyalty as an ALL member. We hope to welcome you back for another Prague city trip in the future! Warm regards, Jana Guest Relations Specialist

Dear Stephan, Thank you very much for sharing your feedback with us! We are especially happy to hear your kind words about our Front Office team. It is wonderful to know that our colleagues were friendly and able to answer all your questions professionally. I will be very happy to share your compliment with them. Thank you also for letting us know about the difficulty connecting your tablet to the Wi-Fi. We appreciate this feedback and will keep it in mind as we look at ways to make the connection process easier for our guests. We hope you and your family enjoyed your time in Prague and that we will have the pleasure of welcoming you back again! Kind regards, Jana Guest Relations Specialist

Dear Vittorio, What a lovely review – thank you so much! It makes us especially happy to hear that whenever you come back to Prague, ibis is your choice. Knowing that you feel comfortable with us and keep coming back is probably one of the nicest compliments we can receive. 😊 Thank you also for your kind words about our team. I will be very happy to share your message with my colleagues – I am sure they will appreciate it! We are already looking forward to your next visit. Until then, take care and see you soon in Prague! Kind regards, Jana Guest Relations Specialist

Dear Michael, Thank you very much for your lovely and detailed feedback! We are delighted to hear that you and your family had such a pleasant stay with us and felt warmly welcomed from the very beginning. A special thank you for mentioning Gabriela at reception. It is wonderful to hear that her friendly approach and helpful information made such a positive first impression. We will be very happy to share your kind words with her! We are also glad that you enjoyed the variety of our breakfast. Thank you for your comment regarding the sausages as well – we appreciate your honest feedback and will share it with our breakfast team. Thank you for your wonderful 10/10 recommendation and for being a member of ALL. We hope to welcome you and your family back to ibis Praha Wenceslas Square again! Kind regards, Jana Guest Relations Specialist

Dear Tobias, Thank you very much for your wonderful review. We are truly delighted to hear that you were satisfied with your stay and that you appreciated our customer-oriented approach, flexible service and the warm welcome from our reception team. Your kind words mean a great deal to us, and I will be delighted to share your feedback with my colleagues at the reception. Thank you once again for choosing ibis Praha Wenceslas Square. We hope to have the pleasure of welcoming you back again soon. Kind regards, Jana Guest Relations Specialist

Dear Bernadette, Thank you very much for your lovely review. I am very pleased to hear that you had such a pleasant stay with us and that you enjoyed the comfort and space of your room as well as the wide breakfast selection. Thank you once again for choosing ibis Praha Wenceslas Square. We hope to have the pleasure of welcoming you back again in the future. Kind regards, Jana Guest Relations Specialist

Dear Mr. Dieter, Thank you very much for taking the time to share your feedback with us. I am delighted to read that you enjoyed our convenient location close to the metro, our breakfast, and especially the friendliness of our team. Your kind words mean a lot to us, and I will be happy to share your compliments with our reception team. I am sure the colleague you mentioned will be very pleased to know she contributed to making your stay enjoyable. At the same time, I am sorry to learn about the discomfort you experienced with the beds in your room. Thank you for bringing this to our attention. Guest comfort is extremely important to us, and I understand how frustrating it must have been to feel unsettled during the night. Please rest assured that your comments have been shared with the relevant department for review. We truly appreciate your honest feedback, as it helps us identify areas where we can improve. Thank you again for staying with us, and we hope to have the opportunity to welcome you back to Prague in the future. Kind regards, Jana Guest Relations Specialist

Dear Gerd, Thank you very much for taking the time to share your feedback with us. I am pleased to hear that you found our hotel quiet, clean, and well organised. At the same time, thank you also for sharing your comments regarding the self-service drinks and the missing wine glass – feedback like this is always appreciated and helps us continue improving the guest experience. Thank you once again for choosing ibis Praha Wenceslas Square. We truly appreciate your feedback and hope to have the pleasure of welcoming you back again in the future. Kind regards, Jana Guest Relations Specialist

Dear F., Thank you very much for taking the time to share your feedback with us. I am pleased to hear that you enjoyed our central location, comfortable room, breakfast, and that our reception team made a positive impression during your arrival. At the same time, I am sorry to learn that your departure experience did not fully meet your expectations. I understand that having to return to the reception desk to validate your parking ticket before leaving the garage may have felt inconvenient, especially during a busy check-out period. Thank you for sharing this observation with us. I also appreciate your comments regarding the elevators and the overall value for money. Feedback such as yours helps us better understand our guests' experiences and identify areas where we can improve. Thank you for choosing ibis Praha Wenceslas Square. We hope to have the opportunity to welcome you back to Prague in the future. With kind regards from Prague, Jana Guest Relations Specialist

Dear Vittorio, Thank you very much for your wonderful review and for your continued loyalty over the years. It is truly rewarding to know that you have been returning to ibis Praha Wenceslas Square for many years and that you continue to enjoy our comfortable accommodation and quiet location. Thank you also for sharing your comment regarding the final invoice at check-out. We appreciate your feedback and will review it internally. We are grateful for your trust and look forward to welcoming you back again on your next visit to Prague. With kind regards from Prague, Jana Guest Relations Specialist

Dear Christian, Thank you very much for your wonderful review. I am delighted to hear that you enjoyed your stay with us and appreciated the cleanliness of the hotel, the convenient location, and the professionalism of our team. Your kind words are a great motivation for all of us, and I will be happy to share them with my colleagues. Thank you for choosing ibis Praha Wenceslas Square. We hope to welcome you back again on your next visit to Prague. With kind regards from Prague, Jana Guest Relations Specialist