Dear Guest, Thank you for taking the time to share your feedback with us. We are pleased to hear you enjoyed our central location and found the hotel easily accessible. It is also wonderful to hear that Brooke made a positive impression during your stay. I will be sure to pass your kind feedback on to her. Thank you again for your 80/100 rating and for your positive comments regarding our team and sustainability efforts. We really appreciate it and hope to welcome you back to ibis Wellington again in the future. Kind regards, Grace Smith Senior Assistant Manager ibis Wellington

Dear Guest, Thank you for taking the time to share your feedback with us. We are pleased to hear you enjoyed our location and found our overall service very good. I am sorry, however, that the noise from the roof affected your stay in Room 911. We understand how disruptive ongoing noise can be, particularly when trying to sleep. We will have our Maintenance team look into the noise coming from the rooftop equipment and see if there is anything that can be done to reduce the impact for rooms on the top floor. It is also wonderful to hear your kind feedback about our Duty Manager on 23 September. I will make sure your recognition is passed on to them. Thank you again for your feedback and for staying with us. We hope to have the opportunity to welcome you back and provide you with a quieter stay next time. Kind regards, Grace Smith Senior Assistant Manager ibis Wellington

Dear Guest, Thank you for taking the time to share your feedback, and for choosing ibis Wellington regularly for your stays in the city. We are pleased to hear you continue to enjoy our central location, clean rooms and good value, and it is great to see that our team and check-in and check-out experience were all rated highly. I am sorry, however, that the cleaning smells have been noticeable during your visits. We will share this feedback with our Housekeeping team and look at whether there is anything we can do to reduce the strength of the cleaning products used. We also apologise for the noise from our Housekeeping team in the corridors during your stay. You are right that this is something we need to be mindful of, particularly when guests are staying nearby. We will remind the team to keep noise levels down while working on guest floors. Thank you again for your honest feedback. We really appreciate your continued support and hope to make your next stay even more comfortable. Kind regards, Grace Smith Senior Assistant Manager ibis Wellington

Thank you for your lovely feedback! It sounds like you and your girlfriend made the most of your Wellington city break — we’re glad our central location made it easy to walk around the city and enjoy the Cable Car and Botanical Gardens. We’re sorry to hear you had trouble booking through the ALL website/app again, and we also apologise that your room was too warm during your stay. We appreciate you bringing both points to our attention and will pass the feedback on to the relevant teams. It’s fantastic to hear you found everything clean and tidy, and that you enjoyed our sustainability efforts, especially the smaller breakfast plates and body wash. We really appreciate the 10/10 recommendation and your continued loyalty as an ALL Accor Gold member. We hope to welcome you back for another city break soon! Kind regards, Grace Smith Senior Assistant Manager ibis Wellington

Hi there, Thank you for taking the time to share your feedback, especially as a returning guest. We’re sorry to hear that some of the changes you noticed during this stay left you disappointed. Just to clarify a few of the points you mentioned, as a green hotel we’re actively trying to reduce our use of single-use plastics, which is why we no longer provide plastic rubbish bags in the room bins. Shampoo is provided in the shower rather than as individual bottles, as part of our efforts to reduce unnecessary packaging. We no longer have phones in our guest rooms either, however we do provide mobile contact numbers for reception and our managers should guests need assistance during their stay. We’re sorry the room itself felt tired, and we appreciate your feedback around the pillows and in-room amenities. We do have a pillow menu in each room with a selection of different pillow types available, and guests are welcome to contact reception if they would like to request one during their stay. We also apologise for the long wait you experienced at check-in and check-out, particularly during a busy period. We appreciate your patience and your continued support as an ALL Accor Classic member. Thank you again for your feedback, and we hope to welcome you back and provide a better experience next time. Kind regards, Grace Smith Senior Assistant Manager ibis Wellington

Dear Guest, Thank you for taking the time to share your lovely feedback following your stay with us. We are so pleased to hear you enjoyed our convenient location for WOW, sightseeing and the Airport Express Bus, and that your three rooms were able to be located next door to each other as requested. It is wonderful to hear that you found your room comfortable and clean, enjoyed breakfast, and had such a positive experience with our team. I will also make sure your kind feedback about the check-in team and the Assistant Manager on 19 September is passed on — it is always lovely to receive this kind of recognition. Regarding the telephones in the rooms, we have removed these as part of our current hotel setup and do not have plans to reinstall them at this stage. We understand that this may be less convenient for guests who do not have a mobile phone, and we appreciate you raising this with us. Thank you again for your excellent feedback and for choosing ibis Wellington. We hope to welcome you back again for your next visit to Wellington. Kind regards, Grace Smith Senior Assistant Manager ibis Wellington

Thank you for taking the time to share your feedback. We’re pleased to hear you found our location convenient and your room comfortable. We’re sorry that some aspects of your stay didn’t meet expectations. We appreciate your comments about the dated bathroom and the overall condition of the room, as well as your feedback around the breakfast selection and quality. We’ll pass these comments on to the relevant teams as areas for improvement. We’re also sorry that your arrival experience felt a little lacking in information and engagement, especially after checking in online. We appreciate this feedback and will share it with our reception team as a reminder to make sure guests still receive a warm welcome and all the information they need when arriving. In terms of the bathroom amenities, we currently provide combined shampoo and body wash in refillable dispensers as part of our efforts to reduce unnecessary packaging, but we appreciate your feedback around the amenities provided. Thank you for your 7/10 rating and for being an ALL Accor Classic member. We hope to have the opportunity to welcome you back and provide a better experience next time. Kind regards, Grace Smith Senior Assistant Manager ibis Wellington

Thank you so much for your lovely feedback! We’re delighted to hear you enjoyed our super central location and found the beds comfortable. It’s also great to hear you had an easy booking experience through the ALL App and were able to use your points towards your stay. We appreciate your 8/10 rating and your continued support as an ALL Accor Classic member. Thank you as well for your feedback on the WiFi speed, and we hope to welcome you and your family back to ibis Wellington again soon! Kind regards, Grace Smith Senior Assistant Manager ibis Wellington

Thank you for taking the time to share your feedback. We’re very sorry to hear that your stay did not meet your expectations, particularly regarding the cleanliness of the room, the condition of the beds and your experience with our team. We also apologise that you were unable to find parking during your stay. Our parking is limited and can fill up quickly, but we understand this was frustrating, especially when travelling with family. We appreciate you sharing your feedback, as it highlights areas where we need to do better. We’re sorry we didn’t provide the experience you were hoping for on this occasion, and we hope to have the opportunity to provide you with a much better stay in the future. Kind regards, Grace Smith Senior Assistant Manager ibis Wellington

Thank you so much for your wonderful feedback! We’re delighted to hear you enjoyed our great location and found the bed so comfortable. It’s also great to hear you had an easy booking experience through the ALL App and that you enjoyed the benefits of choosing to skip housekeeping during your stay. We really appreciate the fantastic 10/10 rating and your continued loyalty as an ALL Accor Gold member. We hope to welcome you and your family back to ibis Wellington again soon! Kind regards, Grace Smith Senior Assistant Manager ibis Wellington

Dear Kay, Thank you for taking the time to share your wonderful feedback and for rating your overall experience so highly. We’re delighted to hear that you found our team friendly, accommodating and helpful, and that you enjoyed our convenient location, easy access to the shops and the quiet surroundings. It’s great to know that the room was just right for your needs and that you would definitely stay with us again. We also appreciate your feedback on the breakfast selection and accommodation, as this helps us identify areas where we can continue to improve. Thank you for choosing ibis Wellington and for being a valued ALL Accor member. We look forward to welcoming you and your family back again soon. Warm regards, Grace Smith Senior Assistant Manager ibis Wellington

Thank you for taking the time to share your feedback. We’re pleased you enjoyed our central location and appreciate the 10/10 recommendation. We’re sorry that several aspects of your stay didn’t meet expectations, particularly the room issues, breakfast and the response when you reported the problems. We apologise for the inconvenience with the fridge freezing your drinks and water jug, as well as the dust around the carpet edges. We’ll share this feedback with the relevant teams so these areas can be followed up. We’re also sorry about the confusion with your pre-booked parking and understand how frustrating it would have been to have to arrange alternative parking after being advised there was no space available. We’ll look into this with the team. It’s great to hear that our bar team member was helpful and pleasant when assisting with your water bottle. We’ll make sure your kind feedback is passed on to him. Thank you for your 6/10 rating and for being an ALL Accor Classic member. We hope to have the opportunity to provide you with a better experience on your next visit. Kind regards, Grace Smith Senior Assistant Manager ibis Wellington

Thank you for taking the time to share your feedback. We’re pleased to hear you enjoyed our great location, comfortable bed, breakfast and overall stay. We’re sorry to hear about the difficulty you experienced when trying to use your ALL Accor points towards your stay. The verification code and points payment process is managed through the ALL Accor loyalty programme rather than by the hotel, so unfortunately we’re limited in what we can do when the codes are timing out. We understand how frustrating this would have been, especially as you hadn’t experienced this issue at other Accor hotels. We also appreciate your feedback about the paint peeling in the bathroom and the booking experience, and we’ll pass these comments on to the relevant teams. It’s great to hear you support our sustainability efforts around reducing daily towel changes. Thank you for your 8/10 rating and for your continued loyalty as an ALL Accor Gold member. We hope to welcome you back to ibis Wellington again soon. Kind regards, Grace Smith Senior Assistant Manager ibis Wellington

Thank you for your lovely feedback! We’re pleased to hear you had a really great stay with us and enjoyed your overall experience. We’re sorry that parking wasn’t available during your stay. Our parking is limited and can fill up quickly, so we understand this was inconvenient, especially when there are only a small number of spaces available. We appreciate you mentioning this and are glad it wasn’t a major issue for your stay. Thank you for the 8/10 rating, and we hope to welcome you back to ibis Wellington again soon! Kind regards, Grace Smith Senior Assistant Manager ibis Wellington

Thank you for taking the time to share such detailed feedback. We’re very sorry about the hot water issues you experienced on both mornings of your stay. We understand how frustrating it would have been not being able to have a shower, especially when staying with us for two nights. Our Maintenance team has since investigated the hot water issue and identified faulty water valves, which have now been replaced. The issue has been resolved, and we’re sorry this happened during your stay. We also appreciate your comments about the hotel, including the areas that are showing their age, as well as your feedback on the breakfast dispensers and Caesar salad. We’ll pass these comments on to the relevant teams. It’s great to hear that you enjoyed the breakfast and restaurant teams, and that you found our staff helpful throughout your stay. Thank you for your 7/10 rating and for being an ALL Accor Classic member. We hope to have the opportunity to welcome you back for a much smoother stay next time. Kind regards, Grace Smith Senior Assistant Manager ibis Wellington

Thank you for taking the time to share your feedback. We’re pleased to hear you enjoyed your room, cleanliness, WiFi and overall stay, and especially that the ladies in our restaurant and bar made such a positive impression during your visit. We’ll be sure to pass your kind comments on to them. We’re sorry, however, that your check-in experience left you feeling confused and that you found the communication difficult. We appreciate your feedback and will share this with the team as a reminder of the importance of being clear, welcoming and helpful when explaining the details of a stay. Thank you for your 7/10 rating and for being an ALL Accor Classic member. We hope to welcome you back again and provide a smoother experience from check-in onwards. Kind regards, Grace Smith Senior Assistant Manager ibis Wellington

Dear Guest, Thank you for taking the time to share your feedback following your stay at ibis Wellington. We are pleased to hear that you found our location convenient and had a comfortable stay. However, we are sorry to hear that you felt the room and bathroom were looking tired and would benefit from a makeover. We appreciate you bringing this to our attention. We understand how the condition and presentation of the room and bathroom can have an impact on the overall guest experience, and your comments will be shared with our team as we continue to look at opportunities for improvement. Thank you again for your honest feedback. We hope to have the opportunity to welcome you back to ibis Wellington and provide an improved experience in the future. Kind regards, Grace Smith Senior Assistant Manager

Dear Guest, Thank you for taking the time to share your feedback following your recent stay at ibis Wellington. We are pleased to hear that you enjoyed our convenient location and appreciated the service from our team. However, I am sorry that the air conditioning did not cool the room as expected and that the fridge was not working during your stay. I understand how disappointing this would have been, particularly when these facilities are important for your comfort. We also apologise for the delays you experienced with the breakfast buffet being replenished. We appreciate you bringing this to our attention and will share your comments with our relevant teams. Had we been made aware of the issues with the air conditioning or fridge during your stay, we would have been very happy to investigate and assist you at the time. Thank you again for your constructive feedback. We hope to have the opportunity to welcome you back to ibis Wellington and provide you with a more comfortable experience. Kind regards, Grace Smith Senior Assistant Manager

Dear Guest, Thank you for taking the time to share your positive feedback following your stay at ibis Wellington. We are delighted to hear that you enjoyed our convenient location and found your room tidy. It is also wonderful to know that our team were friendly and helpful during your stay. We truly appreciate your feedback and your recommendation. We hope to have the pleasure of welcoming you and your family back to ibis Wellington again in the future. Kind regards, Grace Smith Senior Assistant Manager