Novotel Sydney Darling Square 4.5 stars

Customer review rating (ALL Rating) 4.4/5 2,912 reviews

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Novotel Sydney Darling Square - Image 1
Novotel Sydney Darling Square - Image 2
Novotel Sydney Darling Square - Image 3
Novotel Sydney Darling Square - Image 4
17 Little Pier Street, 2000 DARLING HARBOUR, Australia

Description

Hotel extras

  • Stroll to ICC, TikTok Entertainment Centre, Chinatown, Darling Harbour and much more.

  • Enjoy craft beers and bespoke wines at Pumphouse Bar & Restaurant.

  • Overlooking the Chinese Gardens of Friendship-enjoy views of nature in the heart of the city.

  • Temperature controlled Indoor Lap Pool & Gymnasium.

  • Complimentary Wi-Fi for ALL!

Our accommodation(s)

Book this hotel
Room 1
See availabilities

Room

SUPERIOR ROOM, 2 Single Size Beds

Photo out of - SUPERIOR ROOM, 2 Single Size Beds

The Superior Twin Room includes 2 single beds- en suite with rain shower option-flat-screen TV and air conditioning. There will be a surcharge of $60 for the third person staying in the same room (day bed only).

  • Views:

    City View or Park view

Max. number of persons
3
Area
From 24 m² / 258 sq ft

Bedding

Single bed(s) x2

Extra bed in room for child on request

Extra bed in room for adult on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Fridge
  • Kettle

Bathroom

Bathroom Facilities

  • Bathroom products
  • Flexible showerhead
  • Hair dryer in bathroom
  • Mirror
  • Towel rack

Media And Technology

Complementary elements

  • Radio

Internet Facilities

  • High speed internet
  • Wireless internet in your room

Phone Facilities

  • Direct dial telephoneAdditional charge

Tv Facilities

  • Satellite/cable colour TV
  • 42'/107 cm screen
  • Flat screen
  • LCD screen - Liquid crystal display

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Message alert
  • Phone light for hearing impaired
  • Safe deposit box in room
  • Security Peephole
  • Smoke alarm in room
  • Visual alarm for hearing impaired

Bedding Facilities

  • Pillow Menu

Comfort Features

  • Alarm clock
  • Blackout curtain
  • Cleaning kit
  • Hair dryer
  • Iron
  • Ironing board and flat-iron
  • Soundproof room

Electric Facilities

  • 220/240 V AC

Room Services

  • Operator wake up call

Temperature Air Control

  • Air Conditioning
  • Pulse Air

Working Area

  • Business Desk
  • 3 pers. max
  • 24 m² / 258 sq ft
  • Bedding 2 x Single bed(s)
  • Views: City View or Park view
See availabilities

Deluxe Room includes a King bed-en suite with rain shower option-Smart TV with access to online streaming services and air conditioning. View over Sydney s Chinese Gardens and extras such as complimentary wifi and luxury amenities.

  • Views:

    City View

Max. number of persons
2
Area
From 26 m² / 279 sq ft

Bedding

King size bed(s) x1

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Fridge
  • Kettle

Bathroom

Bathroom Facilities

  • Bathroom products
  • Flexible showerhead
  • Hair dryer in bathroom
  • Mirror
  • Towel rack

Media And Technology

Complementary elements

  • Radio

Internet Facilities

  • High speed internet
  • Wireless internet in your room

Phone Facilities

  • Direct dial telephoneAdditional charge

Tv Facilities

  • Satellite/cable colour TV
  • 42'/107 cm screen
  • Flat screen
  • LCD screen - Liquid crystal display

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Message alert
  • Phone light for hearing impaired
  • Safe deposit box in room
  • Security Peephole
  • Smoke alarm in room
  • Visual alarm for hearing impaired

Bedding Facilities

  • Pillow Menu

Comfort Features

  • Alarm clock
  • Blackout curtain
  • Cleaning kit
  • Hair dryer
  • Iron
  • Ironing board and flat-iron
  • Soundproof room

Electric Facilities

  • 220/240 V AC

Room Services

  • Operator wake up call

Temperature Air Control

  • Air Conditioning
  • Pulse Air

Working Area

  • Business Desk
See availabilities

Executive Room includes a King bed with view over Sydney's Chinese Gardens - en suite with rain shower option and Smart TV with access to online streaming services.

  • Views:

    Garden View

Max. number of persons
2
Area
From 26 m² / 279 sq ft

Bedding

King size bed(s) x1

Extra bed in room for child on request

Extra bed in room for adult on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Fridge
  • Kettle
  • Nespresso machine

Bathroom

Bathroom Facilities

  • Bathroom products
  • Flexible showerhead
  • Hair dryer in bathroom
  • Mirror
  • Towel rack

Media And Technology

Complementary elements

  • Radio

Internet Facilities

  • High speed internet
  • Wireless internet in your room

Phone Facilities

  • Direct dial telephoneAdditional charge

Tv Facilities

  • Satellite/cable colour TV
  • 42'/107 cm screen
  • Flat screen
  • LCD screen - Liquid crystal display

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Message alert
  • Phone light for hearing impaired
  • Safe deposit box in room
  • Security Peephole
  • Smoke alarm in room
  • Visual alarm for hearing impaired

Bedding Facilities

  • Pillow Menu

Comfort Features

  • Alarm clock
  • Blackout curtain
  • Cleaning kit
  • Hair dryer
  • Iron
  • Ironing board and flat-iron
  • Soundproof room

Electric Facilities

  • 220/240 V AC

Room Services

  • Operator wake up call

Temperature Air Control

  • Air Conditioning
  • Pulse Air

Working Area

  • Business Desk
See availabilities

Hotel location

Novotel Sydney Darling Square

17 Little Pier Street
2000 DARLING HARBOUR
Australia

GPS:-33.87747, 151.202709

Telephone
Fax +61 2 8217 4085
Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Pets not allowed
  • Restaurant
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service
Near the property
  • Car park
  • 230 rooms
  • 3 rooms for people with reduced mobility
  • 12 connecting rooms
  • 230 non-smoking rooms
  • 8 floors

Languages spoken at the hotel

  • English
  • French
  • Indonesian
  • Italian
  • Thai
  • Turkish
  • Vietnamese
  • Chinese Mandarin

Reduced mobility Facilities

100% Non Smoking Property

Elevator to all floor

Laundry / Valet Services

  • Dry cleaning / Ironing

Wi-Fi

  • High Speed WiFi
  • WiFi at the hotel
  • WiFi in the communal areas

Air conditioning

Desk equipment available

  • Plugs and converters available on desks

Iron

  • Iron at reception

Check In & Check-out facilities

  • Express check-out
  • Late Checkout

Concierge

  • Concierge

Pets

Pets not allowed

Catering

One Restaurant

One Bar

Room service

  • Cold snacks
  • Hot meals

Breakfast

  • Buffet Additional charge

Business

7 Meeting rooms

Family

Services for children

  • Board games available

Well-being

Heated indoor lap pool

  • Covered
  • On site

Fitness Centre

  • On site
  • Near the property
  • Outdoor parking
  • Public

  • Parking pricing: 40 AUD 40 AUD Per day

PUMPHOUSE RESTAURANT and BAR

Photo out of - PUMPHOUSE RESTAURANT and BAR

Located at the heart of Darling Square, Pumphouse Bar and Restaurant now serves and produces a range of different craft and premium brews, and sells bespoke wines to add a little theatre to the Pumphouse experience.

Cooking style
International
Capacity
248
Accessibility
Accessible service
17 Little Pier Street, 2000 Darling Harbour, Australia
Telephone +61 2 8217 4100
Menu PDF
Cocktail menu PDF
Opening hours
Monday
  • -
Tuesday
  • -
Wednesday
  • -
Thursday
  • -
Friday
  • -
Saturday
  • -
Sunday
  • -
Subsequent opening hours

Other informations

Services

  • Air conditioning
  • Wheelchair access
  • Booster Seats available (for Baby)
  • Non Smoking Area
  • Reservation recommended
  • Terrace

Payment

  • Credit card
  • Apple Pay
  • Contactless

Credit cards

  • American Express
  • Mastercard
  • Diners Club
  • JCB
  • Visa

Wine and other drinks information

  • Cocktail
  • Wine by the glass available
  • Soft drinks

Accommodate food

  • Children menu
  • Gluten-free menu
  • Vegetarian menu

Located at the heart of Darling Square, Pumphouse Bar and Restaurant now serves and produces a range of different craft and premium brews, and sells bespoke wines to add a little theatre to the Pumphouse experience.

Ps Wine is a wine bar situated in the heart of Darling Square. Our signature small plate menus boasts flavors from the Mediterranean and Levant, with a rotating list of old and new world wine varietals and house cocktail creations.

Start your day with a delicious breakfast crafted from fresh, locally sourced ingredients. Enjoy a range of hot and cold selections.

Take a swim or a dip in our temperature controlled indoor lap pool and relax with views of Darling Square and the Chinese Gardens.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.4/5  2,912 reviews

Customer review rating 5.0/5

Bryan C. Couples - Confirmed reviews ALL

Dear Bryan, Thank you for your wonderful feedback. We are glad you enjoyed the quality and convenience of your stay at Novotel Sydney Darling Square. Your loyalty as a Platinum ALL member is genuinely appreciated, and we are happy that our central Darling Square location served you well. We hope to welcome you back in the future. Kind regards, Matthew Hill General Manager

Customer review rating 5.0/5

Jean V. Couples - Confirmed reviews ALL

Dear Jean, Thank you for your wonderful feedback. We are glad you loved our central location and found your room both clean and comfortable. Our team takes pride in offering a relaxing stay right in the middle of Darling Square’s vibrant dining and shopping scene. We hope to welcome you back in the future. Kind regards, Matthew Hill General Manager

Customer review rating 5.0/5

Alicia P. Business - Confirmed reviews ALL

Dear Alicia, Thank you for your wonderful feedback. We are delighted that you had such a brilliant stay at Novotel Sydney Darling Square. Our team works hard to make every visit seamless, and it means a lot to know you would recommend both our hotel and the ALL loyalty programme so highly. We are also pleased that your overall experience left such a positive impression, especially during a business trip where comfort and convenience matter most. We hope to welcome you back in the future. Kind regards, Matthew Hill General Manager

Customer review rating 4.5/5

Karen G. Solo - Confirmed reviews ALL

Dear Karen, Thank you for sharing your lovely feedback following your stay with us. We are delighted to hear that you enjoyed your room, comfortable bed and pillows, as well as the view of the Chinese Garden. That said, we are sorry the floor level was not quite what you had hoped for. Our team is always ready to help with room preferences when availability permits. We hope to welcome you back in the future. Kind regards, Matthew Hill General Manager

Customer review rating 4.5/5

Alison M. H. Business - Confirmed reviews ALL

Dear Alison M., Thank you for taking the time to share your feedback following your stay with us. We are delighted that you found our location so convenient for your business trip. Being right in the heart of Darling Square, with easy access to the ICC and the city, is something our guests truly value. We are also glad your room felt comfortable and well maintained throughout your stay. Our team works hard to keep every space fresh and welcoming. It is especially pleasing to know that our team were able to assist you on Tuesday evening during the heavy rain. We will be sure to share your kind comments with the team, as recognition such as this is greatly appreciated. We hope to welcome you back in the future. Kind regards, Matthew Hill General Manager

Dear Bryan, Thank you for your wonderful feedback. We are glad you enjoyed the quality and convenience of your stay at Novotel Sydney Darling Square. Your loyalty as a Platinum ALL member is genuinely appreciated, and we are happy that our central Darling Square location served you well. We hope to welcome you back in the future. Kind regards, Matthew Hill General Manager

Customer review rating 5.0/5

Jean V. Couples - Confirmed reviews ALL

Clean and comfortable.

Dear Jean, Thank you for your wonderful feedback. We are glad you loved our central location and found your room both clean and comfortable. Our team takes pride in offering a relaxing stay right in the middle of Darling Square’s vibrant dining and shopping scene. We hope to welcome you back in the future. Kind regards, Matthew Hill General Manager

Customer review rating 5.0/5

Alicia P. Business - Confirmed reviews ALL

10/10 - Location, food, Service and Staff

Dear Alicia, Thank you for your wonderful feedback. We are delighted that you had such a brilliant stay at Novotel Sydney Darling Square. Our team works hard to make every visit seamless, and it means a lot to know you would recommend both our hotel and the ALL loyalty programme so highly. We are also pleased that your overall experience left such a positive impression, especially during a business trip where comfort and convenience matter most. We hope to welcome you back in the future. Kind regards, Matthew Hill General Manager

Customer review rating 4.5/5

Karen G. Solo - Confirmed reviews ALL

lovely room, comfortable bed and pillows, view to Chinese Friendship garden was pretty good, would be better on a higher floor,

Dear Karen, Thank you for sharing your lovely feedback following your stay with us. We are delighted to hear that you enjoyed your room, comfortable bed and pillows, as well as the view of the Chinese Garden. That said, we are sorry the floor level was not quite what you had hoped for. Our team is always ready to help with room preferences when availability permits. We hope to welcome you back in the future. Kind regards, Matthew Hill General Manager

Customer review rating 4.5/5

Alison M. H. Business - Confirmed reviews ALL

The hotel is very well located, the rooms were well maintained and comfortable. The staff on the concierge desk Tuesday night were very helpful, assisting us in borrowing an umbrella due to the torrential rain.

Dear Alison M., Thank you for taking the time to share your feedback following your stay with us. We are delighted that you found our location so convenient for your business trip. Being right in the heart of Darling Square, with easy access to the ICC and the city, is something our guests truly value. We are also glad your room felt comfortable and well maintained throughout your stay. Our team works hard to keep every space fresh and welcoming. It is especially pleasing to know that our team were able to assist you on Tuesday evening during the heavy rain. We will be sure to share your kind comments with the team, as recognition such as this is greatly appreciated. We hope to welcome you back in the future. Kind regards, Matthew Hill General Manager

Customer review rating 4.5/5

Manushika W. Business - Confirmed reviews ALL

It was a lovely hotel, with a beautiful location and facilities. The staff were incredibly kind and helpful, making the overall stay very satisfying.

Dear Manushika, Thank you for sharing your feedback following your stay with us. We are delighted that you found our hotel lovely and our location right in the heart of Darling Square so convenient for your business trip. Our team takes great pride in making every guest feel welcome, so it is wonderful to hear that the check-in and check-out staff left such a kind and helpful impression. Even so, we regret that getting to the hotel did not feel as smooth as it could have. Our central position near Darling Harbour means we are well served by the light rail and Townhall station, both just a short walk away, though we understand navigating a new area can take a moment. Nonetheless, we are glad our facilities and the overall experience made your stay a satisfying one. We look forward to welcoming you back in the future. Kind regards, Matthew Hill General Manager

Customer review rating 5.0/5

Komkrit C. Families - Confirmed reviews ALL

**Well located and comfortable stay.** Just a few small comments: * The soap had run out when we checked in, so please ask the hotel staff to carefully check these items before guests arrive. * It would be preferable to have a bag in the bin, as occasionally we have wet disposable items to throw away. * It would be great if the hotel could provide more drinking water, especially for families staying in the room.

Dear Komkrit, Thank you for taking the time to share your feedback following your recent stay with us. We are delighted to know that you had a comfortable stay and enjoyed our convenient location. Our team takes great pride in offering a warm welcome, and we are thrilled that the breakfast restaurant manager made such a positive impression with his friendly and helpful service. That said, we are sorry for the oversight with the soap in your room upon arrival. Our housekeeping team is always available to address these matters promptly, and we will share your comment with them to reinforce our pre-arrival checks. We also note your suggestion about the bin liner. Your feedback is valuable, and we will take it into consideration as we continue to refine the little details that make a stay seamless. Thank you as well for your feedback regarding early check-in and late check-out options. We appreciate your suggestions and understand how these additional options can be particularly helpful for families. Finally, we are glad that your family stay at Novotel Sydney Darling Square was so enjoyable. It means a lot that you would recommend us and the ALL loyalty programme so highly. We look forward to welcoming you and your family back for another enjoyable stay. Kind Regards, Matthew Hill General Manager

Customer review rating 3.5/5

Ian M. Couples - Confirmed reviews ALL

Booked online on Accor site and received email confirmation a month before I travelled. Arrived at the Hotel and reception did not have my booking. Please wait, reception had to see her manager and then after a few minutes she asked if I had just booked omline. I replied no and showed her my email confirmation which was dated 4/5 weeks ago. She asked us to wait again. I then asked I will get a room? I have never had an issue with Accor and this was pretty poor. The receptionist then asked us to park and come back and it would be sorted. When we returned we had a room which was all fine.

Dear Ian, Thank you for choosing to stay with us. We are pleased that, despite the difficulties you faced, you still found your stay at Novotel Sydney Darling Square to be a positive experience overall. However, we are sincerely sorry that some aspects of your stay did not meet your expectations. The arrival process you described falls short of the seamless welcome we aim to provide every guest, and we regret the delay you encountered while our team resolved the matter. Your loyalty as an ALL Classic member is valued, and we are sorry to learn your confidence in the programme has been affected by this visit. Nonetheless, we are glad that once the situation was addressed, you were able to settle into your room and enjoy the remainder of your time with us. We look forward to welcoming you back in the future. Kind regards, Matthew Hill General Manager

Customer review rating 4.5/5

Brock J. Couples - Confirmed reviews ALL

Another great experience here. It’s our go-to hotel when in Sydney. Lovely staff, great location and can usually get it for a reasonable price.

Dear Brock, Thank you for your kind words. We are thrilled that Novotel Sydney Darling Square is your go-to hotel in Sydney and that you loved your latest stay with us. It means a lot that our team made such a lovely impression on you. We take real pride in looking after every guest, and knowing you felt well cared for is the best compliment we could receive. Our location in the heart of Darling Square puts everything at your doorstep, and we are glad it continues to work so well for your trips. We are also pleased that you find our rates fair, giving you great value each time you visit. We hope to welcome you back in the future. With kind regards, Matthew Hill General Manager

Customer review rating 3.5/5

David H. Business - Confirmed reviews ALL

While I can't fault the service I have been disappointed to see that being an Accor member is not as prestigious as it has been in the past. Use to like the complimentary bottles of water in room etc which I did not get during my stay/

Dear David, We appreciate your feedback. We are delighted that our service team made a positive impression on your business visit. However, we are sincerely sorry that some aspects of your stay fell short of your expectations. We appreciate your candid feedback on the membership experience, and we note that our In Room Bar offers a convenient alternative for ordering drinks directly to your room. Nonetheless, we are glad your overall time with us was satisfactory. We hope to welcome you again in the future. Kind regards, Matthew Hill General Manager

Customer review rating 4.5/5

Nicole L. Families - Confirmed reviews ALL

Stayed for 2 nights for my son’s 16th birthday on arrival he was given a birthday card some chocolates and cookies. The staff was wonderful, awesome location for us room was clean and tidy will definitely book again.

Dear Nicole, We are thrilled that you have enjoyed your time with us. We are thrilled that you had such a great stay with us at Novotel Sydney Darling Square. Our team takes real pride in keeping the hotel clean and welcoming, and it means a lot to know you felt that warmth from the moment you arrived. We are especially pleased that our staff member made your son’s birthday so memorable with the card, chocolates, and cookies. Those personal touches are what we love to deliver. Our location right in the heart of Darling Square makes it easy to explore everything the area has to offer, and we are glad you appreciated that too. We would love to have you stay with us again in the future. Kind regards, Matthew Hill General Manager

Customer review rating 4.5/5

Glenn N. Couples - Confirmed reviews ALL

The wine dinner and accommodation were excellent. We had a great experience and very satisfied with everything Novotel Sydney Darling Harbour provided.

Dear Glenn, Thank you for your kind words and positive feedback. We are thrilled that you enjoyed the wine dinner with Brendan Pang and Peterson wines during your stay. It is great to hear that the evening, along with your accommodation, made for such a satisfying experience. Our team takes pride in hosting special events at Novotel Sydney Darling Square, and knowing you had a memorable time means a lot to us. We are also glad you found the booking process on the Accor ALL App so straightforward. We hope to welcome you back in the future. Kind regards, Matthew Hill General Manager

Customer review rating 0.5/5

Yen L. E. C. Solo - Confirmed reviews ALL

1. Please check the rooms - i booked a Chinese garden view and paid a premium. I got the bare end of the garden view with trees blocking. I walked up and down the entire stretch and realised that my room at 725 was the last one in the stretch to have a 'view' of the Chinese garden which was sorely lacking. Please dont sell that room as one with a view ever again. 2. Hygiene - I found lipstick stains on the cover of the water bottle after I have uncapped and poured water out and drank it. It was really disgusting though the hotel staff quickly changed out and apologised when informed. 3. Door of the washroom - it blocks the leg space from the toilet bowl if the door is not closed. Highly uncomfortable for single travellers 4. Concierge - This is the 1st time I have stayed in an Accor hotel without a concierge. I needed help with some items and the front desk was always too swamped or we will have to self help with trolleys from ground floor. If this is the concept, please make it clear at the start so that we dont expect a concierge service and that everything is on self help at a Novotel price compared to Ibis pricing. 5. To be fair, the staff at front desk and housekeeping were very good and helpful when they weren't swamped. 6. Hotel buffet breakfast - very understaffed.

Dear Yen, Thank you for taking the time to share such detailed feedback. We are pleased that you found our front desk and housekeeping teams helpful and that you appreciated the quality of the breakfast offering. However, we regret to learn that your arrival experience did not meet your expectations. While our check-in process itself was operating as normal, we recognise that the busy conditions may have affected your overall impression. We are also very sorry to hear that the view from your room was not as you had anticipated, particularly given the room category you had selected. Moreover, we sincerely apologise for the oversight with the water bottle, though we are pleased that our team was able to address this isolated incident promptly when brought to their attention. We understand that as an Accor ALL member it is important to feel that your loyalty is valued and that the experience reflects the benefits and standards you expect. We truly appreciate you sharing your insight, as it helps us identify where we can continue to improve. We hope you’ll consider us for your next stay in Sydney to see how we implemented your feedback. Kind regards, Matthew Hill General Manager

Customer review rating 0.5/5

Zain A. Families - Confirmed reviews ALL

I was overcharged. I was falsely accused and slandered mentioning that there was an iron mark on the bed sheet while we never did it. Despite contacting them multiple times, no luck.

Customer review rating 5.0/5

Amanda L. Business - Confirmed reviews ALL

Comfortable safe friendly and modern

Dear Amanda, Thank you for your wonderful feedback. We are delighted that you found our location fantastic and your room comfortable. Our team takes pride in creating a safe, friendly, and modern atmosphere, so it means a lot to know you felt at home with us. We are also pleased that your welcome drink met your expectations and that you enjoyed your experience as a Silver ALL member. We would love to have you stay with us again in the future. Kind regards, Matthew Hill General Manager

Customer review rating 4.5/5

Brian G. Couples - Confirmed reviews ALL

Everything was very pleasant and staff were good.

Dear Brian, Thank you for your kind words. We are delighted that you found our location so convenient for your stay. Our team takes great pride in helping guests feel at home, and it is wonderful to hear they made a good impression. We are also pleased that your room upgrade exceeded your expectations and that you enjoyed your welcome drink and amenity. It is great that you had a chance to visit our Lobby Bar and that booking through the Accor ALL App was a smooth experience. Finally, we are thrilled that your Gold membership added value to your visit and that you would recommend both our hotel and the loyalty programme so highly. Once again, thank you for your kind words. Sincerely, Matthew Hill General Manager

Customer review rating 4.5/5

Mark F. Couples - Confirmed reviews ALL

The great location was only marred by the proximity to the motorway exit, which meant it was a little noisy over night when sleeping would have been preferred. Next time I'll ask for a room on the park side of the hotel.

Dear Mark, Thank you for taking the time to share your feedback following your recent stay with us. We are pleased to hear that you enjoyed our convenient location, breakfast, and the service provided by our team. However, we are sorry that your rest was disrupted by some outside noise during the night. Our rooms facing Darling Square Park are quieter, and we would be happy to arrange one for your next visit. We regret the frustration you have had with the ALL App and also apologize for the cleanliness issues you experienced, particularly the mould in the shower and rubbish left on the floor. Your feedback has been shared with our housekeeping team for follow-up. We look forward to welcoming you back in the future. Kind regards, Matthew Hill General Manager

Customer review rating 4.0/5

Otte, P. Business - Confirmed reviews ALL

Friendly service, rooms a bit bare of extras, coffee not replenished day. Dooner did not come far enough up the bed due to be tucked in at bottom. Excellent location & great vibe around the hotel.

Dear P., We’re glad that our establishment could be of service to you. We are glad you found our team friendly and our location perfect for the Convention Centre. That said, we are sorry that some aspects of your stay did not meet your expectations. Our housekeeping team is happy to replenish amenities daily, and we encourage you to reach out during your stay so we can address any concerns right away. We also appreciate your note about the towel reuse programme. For our part, we invite guests to hang up their towels if they wish to reuse them, which helps us reduce water consumption. Nonetheless, it is great to know you enjoyed your time in Darling Square, with the ICC so close by. Our spot in the heart of Darling Harbour makes it easy to explore the city and attend events nearby. We wish you a pleasant day ahead. Best wishes, Matthew Hill General Manager

Customer review rating 5.0/5

Sharlene P. Families - Confirmed reviews ALL

Staff were friendly, room was perfect for a couple of nights and close to everything - shops and places to eat

Dear Sharlene, Thank you for your wonderful feedback. We are delighted that you found our team so friendly during your family stay. It is great to know your room was the perfect base for a couple of nights and that you appreciated how close we are to shops and dining options here in Darling Square. Our location in the heart of Darling Harbour makes it easy for guests like you to explore Chinatown, the ICC, and the vibrant dining scene just steps away. We are also glad you value your ALL Gold membership and rated both the program and your stay so highly. We hope to welcome you back in the future. With kind regards, Matthew Hill General Manager

Customer review rating 4.5/5

Peter J. Couples - Confirmed reviews ALL

From the moment we walked into the Hotel and were greeted with an amazing smile from the check in staff member we felt comfortable. The staff in the breakfast area were generous with their time and the service we had from the bar staff next to this area was quick efficient and very much welcomed.

Dear Peter, Thank you for your kind words and positive feedback. We are delighted that you felt so welcomed from the moment you arrived at Novotel Sydney Darling Square. Our check-in team takes great pride in making every arrival comfortable, and we are glad Syd’s smile set the tone for your stay. You also appreciated the generous attention from our breakfast team and the quick, efficient service from Vy at the bar. James clearly made a difference too, and we will share your kind words with all three of them. However, we are sorry that the ease of access fell short of your expectations. Our team is always available to assist with directions and arrival information to make getting here as smooth as possible. Nonetheless, you noticed how our team keeps the lobby and front garden area clean and welcoming. We value the care our staff puts into these spaces, and it means a lot that you took the time to mention it. We hope to welcome you back in the future. Kind regards, Matthew Hill General Manager

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