Dear Ihor, Thank you for this high rating. We are delighted that you found our team so friendly and professional throughout your business stay. Our staff takes great pride in making every arrival and departure smooth, and it is rewarding to know that their efficiency left such a positive impression. Your mention of 5-star service means a lot to all of us. We would love to welcome you back on many more occasions. Best wishes, Jill Brouwers, Customer Service

Dear Christina, Thank you very much for this kind review. We are thrilled that you found your room so comfortable and our lobby clean and beautiful. We take great pride in creating a welcoming space from the moment you step inside, so it is wonderful to know this stood out during your business trip. We hope you will return for a memorable stay. Best wishes, Jill Brouwers, Customer Service

Dear Thomas, We really appreciate this positive review of your recent visit. We are delighted that you found our location so convenient, right in the heart of everything. It is wonderful that our team made you feel welcome with their friendly and helpful attitude. We are also glad you appreciated the cleanliness of our hotel and the generous size of your room, which we hope gave you and your family plenty of space to relax. We certainly look forward to the pleasure of welcoming you back in the future. Kind regards, Jill Brouwers, Customer Service

Dear Nicolas I., Thank you for choosing us. We are delighted that your short stays with us always feel relaxing and welcoming. It is wonderful that you find your room clean and well appointed, and our team is so glad you enjoy our breakfast and their friendly service. We are happy that our location works so well for your visits to the Poppodium, and that you keep choosing us for those occasions. We would love to have the chance to welcome you back. Kind regards, Jill Brouwers, Customer Service

Dear Paul, We thank you for taking the time to provide us with your feedback. We are delighted that our central location made your time in Tilburg so enjoyable. We also appreciate you mentioning the comfort of your room and the warm welcome you received from our team. However, we regret that the internet speed did not meet your expectations and we will take your feedback into consideration. Nonetheless, we are pleased that booking your stay through our reservation center was such a smooth experience and that you found Tilburg to be a very nice town to explore. We look forward to welcoming you again soon. Best wishes, Jill Brouwers, Customer Service

Dear John, We appreciate your candid feedback; thank you. We are delighted that you found our central location convenient and appreciated the cleanliness of your accommodation. However, we are sincerely sorry that some aspects of your stay did not meet your expectations. Your arrival after a long journey deserved a warmer welcome, and we regret that our morning service arrangements left you feeling overlooked. Your comfort is important to us, and our team is always available to assist with any request during your time with us. We will take your feedback into careful consideration. Nonetheless, we are pleased that our prime position in the heart of Tilburg contributed positively to your visit. We hope to have the opportunity to welcome you again. Best wishes, Jill Brouwers, Customer Service

Dear Vibeke, Thank you for taking the time to review your recent stay. We are delighted that our team made a warm impression with their friendly and service-minded approach, and that you enjoyed the breakfast we serve. However, we are sincerely sorry that some aspects of your stay did not meet your expectations. We regret that the atmosphere in your room was not as fresh as it should have been. Our daily housekeeping ensures high standards, and our reception team is always available to address any comfort concerns right away. We also understand that both pillow options felt too high for your liking. Please know that our front desk is happy to assist with such preferences whenever possible, though we acknowledge that our pillow selection is currently limited. The self-check-in kiosk is designed for convenience, yet we appreciate that after a long journey speaking with our reception team is often preferred, and our 24-hour front desk is always ready to welcome you personally. We do hope to have the opportunity to welcome you back in the future. Best regards, Jill Brouwers, Customer Service

Dear Franck, Guest feedback is important to us, and we appreciate you sharing your impressions of your time at our hotel. We are pleased to know that you value the ALL loyalty programme and that you continue to enjoy its benefits. We are, however, truly sorry to hear that several aspects of your stay did not meet your expectations. The comfort of our guests is a priority, and we regret that the bedding and the state of your room fell short. Our team strives to offer a warm and attentive welcome at every moment, from arrival to departure, and we are sorry this was not the feeling you were left with. The bar is open throughout the day to serve drinks and meals, and we understand how disappointing it must have been to find it unattended on that occasion. Cleanliness and value are standards we take seriously, and your feedback will be shared with the team so we can keep improving. The whole team hope to have the pleasure of seeing you again. Best wishes, Jill Brouwers, Customer Service

Dear Andy, We thank you for taking the time to provide us with your feedback. We are delighted that you found our location so convenient and that our team made you feel well looked after. Our housekeeping team works hard every day to keep our rooms spotless, so it is rewarding to hear you appreciated the cleanliness. We are also especially pleased that our Filipina colleague stood out for her helpfulness. However, we regret that the internet speed did not meet your expectations. Our team is always available at reception to help find solutions for any connectivity concerns during your stay. Nonetheless, we are glad you enjoyed a comfortable business visit and that you would recommend us to others. Our central position, just a short walk from Tilburg Central Station, makes it easy to explore the city and nearby attractions like De Efteling. We hope to welcome you back. Best wishes, Jill Brouwers, Customer Service

Dear Jayesh, Thank you for positively reviewing your visit. We are delighted that your family loved our central location. Being right in the heart of Tilburg makes it easy to explore the city, and we are so pleased it worked well for your stay. Our team is also thrilled that you enjoyed the swimming pool and felt so warmly looked after. We take great pride in creating A. welcoming atmosphere, especially for families, and it means A. lot that your children had such A. good time. We are equally glad that your Classic membership continues to bring value to your travels. We hope that you will stay with us again many more times in the future. Best wishes, Jill Brouwers, Customer Service

Dear Richard M., Thank you for sharing such a valuable review. We are delighted that your overall stay at Mercure Hotel Tilburg Centrum was a very pleasant one and that you found our location so convenient. It is also a pleasure to read your kind words about Nisa and her colleague, who made your breakfast experience more enjoyable by assisting you with the waffle maker. We will be sure to pass along your appreciation to them. That said, we are sincerely sorry that some aspects of your stay did not meet your expectations. We regret the oversight with your bed arrangement, as you had requested a double bed and received twin beds instead, and we also acknowledge your comments about the dust you noticed on the wardrobe and ledges. However, we were glad to hear that our housekeeping team responded promptly and addressed this within a couple of hours. We have also taken note of your observations regarding the breakfast service and will ensure our team remains attentive to replenishing items for all guests. Nonetheless, it is heartening that most of our team left a positive impression and that you appreciated their eagerness to please. We are also pleased that our central location contributed to the quality of your visit. It would be a pleasure to welcome you back on a future occasion. Kindest regards, Jill Brouwers, Customer Service

Dear Jason, Thank you for reviewing your visit to our hotel. We are delighted that you found your room so comfortable, with a view you could enjoy and a bed that gave you a restful night’s sleep. Our team is also glad the blackout curtains, the air conditioning, and the window all helped you settle in so well. It is lovely that the spacious bathroom and bathtub added a touch of relaxation to your stay, and that the coffee machine and kettle saw plenty of use. However, we are sorry that your ALL Gold membership did not receive the attention it deserves. We regret the confusion around the late checkout and that no welcome amenity or room upgrade was offered. Our team should have acknowledged your loyalty more thoughtfully, and we will take your feedback on board. Nonetheless, we are truly pleased that Suni reached out before your arrival to reassure you about your late check-in. Her message made a real difference, and we are proud she helped you feel at ease before you even arrived. We also appreciate your kind words about our Accor ALL App, and we are happy the booking process felt clear and straightforward. Finally, our bar team is glad you enjoyed your welcome drink as you settled in. It would be a pleasure to see you again on a future occasion. Kind regards, Jill Brouwers, Customer Service

Dear Bas, We appreciate your candid feedback; thank you. We are delighted that you chose our suite for your family stay and found the space so generous. It is also pleasing that our central position worked well for your visit, and we are truly proud that our reception team left such a warm impression. Their friendly service and the breakfast gesture reflect the genuine care we strive to offer every guest. That said, we are sincerely sorry that some aspects of your stay did not meet your expectations. Arriving to find the in-room amenities incomplete is not the experience we aim to deliver, and we regret the frustration this caused. Our accommodations are equipped with telephones, and we are concerned to learn yours appeared to be absent. We also understand that the digital concierge did not provide the direct contact option you needed, which added unnecessary difficulty to an otherwise simple request. Nonetheless, your kind words about our team mean a great deal. Their willingness to go the extra mile, even when reached in person, highlights the dedication that defines our hotel. We hope to welcome you back for a more enjoyable stay in the future. Best wishes, Jill Brouwers, Customer Service

Dear David, Thank you for sharing such a valuable review. We are delighted that you found our team so friendly and enjoyed our wonderful breakfast. It is great to know your family felt well looked after, and we are glad the central location worked so well for your stay. Still, we are sorry that your room felt darker than you would have liked, even with the lights on. Our city-view rooms benefit from natural daylight, and our front desk team is always happy to help find a solution if a room does not feel quite right. Nonetheless, we truly value your feedback and your loyalty as a Classic member. Your perfect recommendation score means a lot to us. We hope to be able to welcome you back in the future. Kind regards, Jill Brouwers, Customer Service

Dear Oryza W. S. , Please accept our sincere thanks for this kind feedback. We are delighted that you found our team so welcoming. It is wonderful to know their warmth made your stay with your family that much more enjoyable. We are also pleased that you appreciated the cleanliness of your room and our central location. Being right in the heart of Tilburg gives our guests easy access to everything the city has to offer. We look forward to welcoming you back. Best wishes, Jill Brouwers, Customer Service

Dear Manuela C., Thank you very much for this kind review. We are delighted that you found your stay so comfortable and that everything met your expectations. Our team takes great pride in creating a welcoming atmosphere, and knowing you had a brilliant time with friends means a lot to us. It would be our pleasure to have you return on another occasion. Very best wishes, Jill Brouwers, Customer Service

Dear Minttu, Thank you for taking the time to share your feedback. We are pleased that your stay with us was a positive one overall. That said, we are sincerely sorry that some aspects fell short of your expectations. We regret the shortcomings with the in-room amenities and the pool availability. Our team is always on hand to resolve these matters during your stay. We also take note of your feedback regarding the privilege experience. Nonetheless, we are glad you appreciated our convenient city-centre location. We hope to see you again in the future. Kind regards, Jill Brouwers, Customer Service