Dear Edna, We sincerely thank you for your kind words and for highlighting the location of our hotel. It is always gratifying to know that our guests enjoy a pleasant and convenient stay. We look forward to welcoming you again soon. Oliviero - Guest Relations Manager

Dear Martin, We sincerely appreciate your positive comment. We are pleased to know that you enjoyed our location and your stay at the ibis Milano Centro. We look forward to welcoming you again in the future. Oliviero - Guest Relations Manager

Dear Antonio, Thank you for sharing your experience at our hotel. I am pleased to know that you found the location and comfort satisfactory. Your observation regarding the breakfast is valuable and will be taken into consideration for future improvements. Oliviero - Guest Relations Manager

Gentile Sig. B., La ringraziamo sinceramente per questa splendida recensione! Siamo davvero felici di sapere che la qualità della camera, il comfort e l’attenzione del nostro team abbiano reso il suo soggiorno così piacevole. Sapere che ha vissuto un’esperienza “da cinque stelle” è per noi una grande soddisfazione e un bellissimo riconoscimento per tutto il team. Speriamo di poterla accogliere nuovamente molto presto! Un cordiale saluto, ibis Milano Centro

Dear Rubia, We thank you for your feedback and regret to hear that the service at the bar and the quality of the breakfast did not meet your expectations. It is important for us to maintain a high standard, and your observation will be taken into account in our evaluations. We value your loyalty over the years and hope that your future experiences with us will be more satisfactory. Sincerely, Oliviero - Guest Relations Manager

Prezada Maria A. Ferrasol, Agradecemos pelo seu feedback. Lamentamos saber sobre o inconveniente com a conexão de internet e o problema na porta do quarto. Além disso, a questão da cobrança indevida é preocupante e recomendamos que entre em contato diretamente com nossa equipe de atendimento ao cliente para resolver essa situação. Atenciosamente, Oliviero - Gerente de Relacionamento com o Cliente

Dear Luiz C., Thank you for your positive feedback regarding your experience at our hotel. We regret that the absence of a minibar in the rooms was an inconvenience; however, we would like to inform you that, according to our 3-star hotel standards, we do not provide this item in the accommodations. Oliviero - Guest Relations Manager

Dear Lucas, Thank you for sharing your experience with us. We regret that your stay did not meet your expectations, especially regarding the service provided by our team. We value all feedback and will strive to improve the cordiality of our service. Regarding the room's amenities, we would like to clarify that we do not offer a minibar, in accordance with the standards of our 3-star hotel. For the convenience of our guests, we provide vending machines for the purchase of beverages. Thank you again for your feedback, and we hope you will consider visiting us in the future, where we can provide a more positive experience. Oliviero - Guest Relations Manager

Dear Marcia, We sincerely thank you for your positive feedback. We regret the absence of a minibar in your room. We would like to emphasize that, according to the standards of our 3-star hotel, we do not provide minibars or kettles in the rooms. We hope to welcome you again on your next visit. Oliviero - Guest Relations Manager

Dear Rodrigo, We greatly appreciate your positive comments about our location and your overall evaluation. We are pleased to know that your experience at Ibis Milano Centro met your expectations. Sincerely, Oliviero - Guest Relations Manager

Dear Martins, We thank you for your positive feedback and for the opportunity to improve your experience with us. We regret that the initial room did not meet your expectations, but we are pleased to know that the change to a larger and more comfortable room was satisfactory. We would like to emphasize that, according to our three-star hotel standards, we do not provide minibars in the rooms. We appreciate your understanding in this regard. It is gratifying to know that you enjoyed the amenities offered and that your stay ended positively. Sincerely, Oliviero - Guest Relations Manager

Dear Adriana, We greatly appreciate your positive feedback. It is gratifying to know that you found good value for money and that the location was convenient for your stay. We look forward to welcoming you again on your next visit. Oliviero - Guest Relations Manager

Dear José, We sincerely thank you for your feedback. It is gratifying to know that you appreciated the location of the hotel and the friendliness of our team. Regarding the absence of a minibar, we inform you that we do not have this item in the rooms, in accordance with the standards of a three-star hotel. We appreciate your understanding and look forward to welcoming you again on your next visit to Milan. Sincerely, Oliviero - Guest Relations Manager

Dear Bruno, We sincerely thank you for your positive comments about our location and the comfort of the rooms. It is always gratifying to know that our guests appreciate their stay at our hotel. Sincerely, Oliviero - Guest Relations Manager

Dear Anna, We sincerely thank you for your positive review. It is gratifying to know that the location, the breakfast, and the courtesy of our team met your expectations. We are pleased to know that you appreciated the cleanliness of the rooms, despite their size. Sincerely, Oliviero - Guest Relations Manager

Dear Sonia, We are immensely grateful for your positive feedback. It is gratifying to know that you appreciated the comfort of the beds and the location of our hotel. We regret the issue with the air conditioning and will take your observation into consideration for future improvements. Sincerely, Oliviero - Guest Relations Manager

Dear Marcelo, Thank you for sharing your positive experience at our hotel. We regret that the air conditioning did not meet your expectations and we will consider your feedback for future improvements. We look forward to welcoming you again on your next visit. Oliviero - Guest Relations Manager

Dear Wesley, We are immensely grateful for your positive feedback. We are pleased to know that your experience was excellent and that our team contributed to it with friendliness. We hope to welcome you again on your next visit. Oliviero - Guest Relations Manager

Dear Giberto, Thank you for sharing your experience. We regret that you encountered difficulties with the conversion of your credits. For clarifications regarding the use of points, we recommend consulting directly the application or our customer service team. We are available for any further inquiries. Oliviero - Guest Relations Manager