Novotel Cairo Airport 4 stars

Customer review rating (ALL Rating) 4.1/5 1,007 reviews

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Novotel Cairo Airport - Image 1
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Novotel Cairo Airport - Image 3
Novotel Cairo Airport - Image 4
Cairo Airport, Sheraton Al Matar, Cairo Governate, 11776 CAIRO, Egypt

Description

Hotel extras

  • 5 minutes away from Cairo International Airport

  • 24 hours free airport shuttle

  • 2 Swimming Pools - Adult and Kids

  • Gym with pool view

  • 7 flexible meeting rooms

Our accommodation(s)

Book this hotel
Room 1
See availabilities

Room

Standard Room with 2 single beds and Sofa

Photo out of - Standard Room with 2 single beds and Sofa

2 single beds + 1 sofa bed for a maximum of 3 people. Air-conditioning, satellite TV, mini fridge, private bathroom with shower, hair dryer. Swimming pool view or garden view. Smoking or non-smoking, high speed Internet.

  • Views:

    Airport view or Garden View

Max. number of persons
3
Area
From 24 m² / 258 sq ft

Bedding

Single bed(s) x2

Extra bed in room for child on request

Extra bed in room for adult on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Bottled water
  • Coffee/tea making facilities
  • Fridge
  • Kettle
  • Free in Room Mineral Water
  • Mini BarAdditional charge

Bathroom

Bathroom Facilities

  • Bathroom doors 32 inches wide
  • Bathroom products
  • Hair dryer in bathroom
  • Make-up/magnifying mirror

Media And Technology

Internet Facilities

  • Data port in room
  • High speed internet
  • Wireless internet in your room

Phone Facilities

  • Direct dial telephoneAdditional charge

Tv Facilities

  • Children's TV Channels
  • Music TV channels
  • Satellite/cable colour TV
  • 32'/81 cm screen
  • LCD screen - Liquid crystal display

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Safe deposit box in room
  • Security Peephole
  • Smoke alarm in room
  • Sprinkler in room

Comfort Features

  • Alarm clock
  • Blackout curtain
  • Blackout Facilities
  • Double Glazing
  • Opening windows
  • Soundproof room

Electric Facilities

  • 220/240 V AC

Room Services

  • Operator wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk
  • 3 pers. max
  • 24 m² / 258 sq ft
  • Bedding 2 x Single bed(s)
  • Views: Airport view or Garden View
See availabilities

New generation. Design, modern and comfortable: features air conditioning, 32" TV with connectivity panel, free WiFi, minibar, hair dryer, laptop size safe box and tea & coffee making facilities. Up to 2 adults and 1 child.

  • Views:

    Airport view or Garden View

Max. number of persons
3
Area
From 24 m² / 258 sq ft
Accessibility
Accessible room

Bedding

King size bed(s) x1

Extra bed in room for child on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Bottled water
  • Coffee/tea making facilities
  • Kettle
  • Free in Room Mineral Water
  • Mini BarAdditional charge

Bathroom

Bathroom Facilities

  • Bathroom doors 32 inches wide
  • Bathroom products
  • Hair dryer in bathroom
  • Make-up/magnifying mirror

Media And Technology

Internet Facilities

  • High speed internet
  • Wireless internet in your room

Phone Facilities

  • Direct dial telephoneAdditional charge

Tv Facilities

  • Children's TV Channels
  • Music TV channels
  • Satellite/cable colour TV
  • 32'/81 cm screen
  • LCD screen - Liquid crystal display

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Safe deposit box in room
  • Security Peephole
  • Smoke alarm in room
  • Sprinkler in room

Comfort Features

  • Alarm clock
  • Blackout curtain
  • Double Glazing
  • Opening windows

Electric Facilities

  • 220/240 V AC

Room Services

  • Operator wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk
See availabilities

New generation. Design, modern and comfortable: features air conditioning, 32" TV with connectivity panel, free WiFi, minibar, hair dryer, laptop size safe box and tea & coffee making facilities. Up to 2 adults and 1 child.

  • Views:

    Garden View

Max. number of persons
3
Area
From 24 m² / 258 sq ft
Accessibility
Accessible room

Bedding

Single bed(s) x2

Extra bed in room for child on request

Extra bed in room for adult on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Bottled water
  • Coffee/tea making facilities
  • Kettle
  • Mini Bar
  • Free in Room Mineral Water

Bathroom

Bathroom Facilities

  • Bathroom doors 32 inches wide
  • Bathroom products
  • Hair dryer in bathroom
  • Make-up/magnifying mirror

Media And Technology

Internet Facilities

  • High speed internet
  • Wireless internet in your room

Phone Facilities

  • Direct dial telephoneAdditional charge

Tv Facilities

  • Children's TV Channels
  • Music TV channels
  • Satellite/cable colour TV
  • 32'/81 cm screen
  • LCD screen - Liquid crystal display

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Safe deposit box in room
  • Security Peephole
  • Smoke alarm in room
  • Sprinkler in room

Comfort Features

  • Alarm clock
  • Blackout curtain
  • Blackout Facilities
  • Double Glazing
  • Opening windows

Electric Facilities

  • 220/240 V AC

Room Services

  • Operator wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk
See availabilities

New generation. Design, modern and comfortable: features air conditioning, 32" TV with connectivity panel, free WiFi, minibar, hair dryer, laptop size safe box and tea & coffee making facilities. Up to 2 adults and 1 child.

  • Views:

    Pool side

Max. number of persons
3
Area
From 24 m² / 258 sq ft
Accessibility
Accessible room

Bedding

King size bed(s) x1

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Bottled water
  • Coffee/tea making facilities
  • Kettle
  • Mini Bar
  • Free in Room Mineral Water

Bathroom

Bathroom Facilities

  • Bathroom doors 32 inches wide
  • Bathroom products
  • Hair dryer in bathroom
  • Make-up/magnifying mirror

Media And Technology

Internet Facilities

  • High speed internet
  • Wireless internet in your room

Phone Facilities

  • Direct dial telephoneAdditional charge

Tv Facilities

  • Children's TV Channels
  • Music TV channels
  • Satellite/cable colour TV
  • 32'/81 cm screen
  • LCD screen - Liquid crystal display

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Safe deposit box in room
  • Security Peephole
  • Smoke alarm in room
  • Sprinkler in room

Comfort Features

  • Alarm clock
  • Blackout curtain
  • Double Glazing
  • Opening windows

Electric Facilities

  • 220/240 V AC

Room Services

  • Operator wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk
See availabilities

New generation. Design, modern and comfortable: features air conditioning, 32" TV with connectivity panel, free WiFi, minibar, hair dryer, laptop size safe box and tea & coffee making facilities. Up to 2 adults and 1 child.

  • Views:

    Pool side

Max. number of persons
3
Area
From 24 m² / 258 sq ft

Bedding

Single bed(s) x2

Extra bed in room for child on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Bottled water
  • Coffee/tea making facilities
  • Kettle
  • Mini Bar
  • Free in Room Mineral Water

Bathroom

Bathroom Facilities

  • Bathroom doors 32 inches wide
  • Bathroom products
  • Hair dryer in bathroom
  • Make-up/magnifying mirror

Media And Technology

Internet Facilities

  • High speed internet
  • Wireless internet in your room

Phone Facilities

  • Direct dial telephoneAdditional charge

Tv Facilities

  • Children's TV Channels
  • Music TV channels
  • Satellite/cable colour TV
  • 32'/81 cm screen
  • LCD screen - Liquid crystal display

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Safe deposit box in room
  • Security Peephole
  • Smoke alarm in room
  • Sprinkler in room

Comfort Features

  • Alarm clock
  • Blackout curtain
  • Double Glazing
  • Opening windows

Electric Facilities

  • 220/240 V AC

Room Services

  • Operator wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk
See availabilities

Suite

Superior Suite with 1 king-size bed

Photo out of - Superior Suite with 1 king-size bed

An unforgettable experience! Large, well-designed, the suite includes 1 bedroom, 1 living room & 2 bathrooms. It offers unbeatable facilities: 2 TV's with connectivity panel, free WiFi and tea & coffee making facilities. Up to 2 adults & 2 children.

  • Views:

    Garden View or Pool side

Max. number of persons
3
Area
From 24 m² / 258 sq ft

Bedding

King size bed(s) x1

Extra bed in room for child on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Bottled water
  • Coffee/tea making facilities
  • Kettle
  • Mini Bar
  • Free in Room Mineral Water

Bathroom

Bathroom Facilities

  • Bathroom doors 32 inches wide
  • Bathroom products
  • Hair dryer in bathroom
  • Make-up/magnifying mirror

Media And Technology

Internet Facilities

  • Data port in room
  • High speed internet
  • Wireless internet in your room

Phone Facilities

  • Direct dial telephoneAdditional charge

Tv Facilities

  • Children's TV Channels
  • Music TV channels
  • Satellite/cable colour TV
  • 32'/81 cm screen
  • LCD screen - Liquid crystal display

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Safe deposit box in room
  • Security Peephole
  • Smoke alarm in room
  • Sprinkler in room

Comfort Features

  • Alarm clock
  • Blackout curtain
  • Double Glazing
  • Opening windows
  • Soundproof room

Electric Facilities

  • 220/240 V AC

Room Services

  • Operator wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk
See availabilities

Hotel location

Novotel Cairo Airport

Cairo Airport, Sheraton Al Matar, Cairo Governate
11776 CAIRO
Egypt

GPS:30.120944, 31.403

Telephone
Fax +20 2222693530
Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets not allowed
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • Room service
  • CAI
  • CAIRO INTL AIRPORT

Accessibility

Wheelchair accessible hotel

In hotel

Hotel informations

  • 318 rooms
  • 2 rooms for people with reduced mobility
  • 12 connecting rooms
  • 134 non-smoking rooms
  • 4 floors

Languages spoken at the hotel

  • Arabic
  • English
  • French

Reduced mobility Facilities

Elevator to all floor

Laundry / Valet Services

  • Laundry / Valet Services
  • Dry cleaning / Ironing
  • Laundry / Valet Services Additional charge

Lounge

  • Waiting area or lounge

Wi-Fi

  • High Speed internet
  • High Speed WiFi
  • WiFi at the hotel
  • WiFi in the communal areas

Air conditioning

Desk equipment available

  • Shoe shine machine

Iron

  • Iron at reception

Check In & Check-out facilities

  • Express check-in
  • Express check-out
  • Late Checkout

Luggage storage

  • Luggage storage

Limousine

  • Limousine

Currency exchange

  • Currency exchange

Pets

Pets not allowed

Catering

3 Restaurants

One Bar

Room service

  • Cold snacks
  • Hot meals

Breakfast

  • Breakfast à la carte Additional charge
  • Buffet

Business

7 Meeting rooms

Business Center

  • Business center with support staff

Family

Services for children

  • Play area
  • Green area
  • Children''s TV Channels

Well-being

Kids Pool

  • Outside
  • On site

Main Pool

  • Outside
  • On site

GYM

  • On site

Sports and leisure

Gym

  • On site
  • On site
  • Enclosed outdoor parking
  • Private
  • 100 parking spaces
  • Parking opened 24/7
  • Max Limited Height: 4 m / 13.11 ft

  • Parking pricing: 3.51 € 4 USD Per day
  • Parking for a month
  • Parking for a week

Services & equipment

  • Valet parking

Security

  • Parking with security service
  • Video surveillance in parking
  • Controled access parking
  • Parking equipped with lights

LE JARDIN

Photo out of - LE JARDIN

Start your day or end it with a memorable meal at Le Jardin, located in the lively lobby of Novotel Cairo Airport. Open for breakfast, lunch, and dinner, the restaurant offers an international buffet and à la carte dining, perfect for every taste.

Cooking style
International
Classifications & labels
0
Capacity
180
Accessibility
Accessible service
Cairo Airport, Sheraton Al Matar, Cairo Governate, 11776 Cairo, Egypt
Telephone +20 11 11113822
Menu PDF

Other informations

Services

  • Air conditioning
  • Wheelchair access
  • Free Wireless internet (WiFi)
  • Booster Seats available (for Baby)
  • Non Smoking Area
  • Reservation recommended
  • Terrace
  • Exceptional View
  • Meals by the swimming Pool
  • Takeaway Meals
  • Musical Atmosphère

Payment

  • Cash
  • Credit card

Credit cards

  • Mastercard
  • Visa

Wine and other drinks information

  • Apéritif
  • Cocktail
  • Wine by the glass available
  • Soft drinks

Accommodate food

  • Children menu
  • Gluten-free menu
  • Halal menu
  • Vegetarian menu

Start your day or end it with a memorable meal at Le Jardin, located in the lively lobby of Novotel Cairo Airport. Open for breakfast, lunch, and dinner, the restaurant offers an international buffet and à la carte dining, perfect for every taste.

Discover Le Rêve, where international à la carte dining meets exclusivity. Host private events or enjoy a meal in a serene, personalized setting at Novotel Cairo Airport.

Unwind at Le Rendez-Vous Bar, where comfort meets elegance. From refreshing beverages and premium cigars to coffee and snacks, we've got it all. Stay connected with free Wi-Fi while enjoying the warm ambiance at Novotel Cairo Airport.

Whether you're traveling solo or with family, our poolside experience promises comfort and enjoyment for everyone. The ideal spot to relax between flights or after a busy day. We offer two separate pools one of them for kids to splash and play safely.

Relax and reenergize through Novotel's many healthful options: balanced menus, fitness and wellness centers, swimming pools, and tranquil gardens and terraces.

Thinking about taking a new life step, a wedding experience is just around the corner, whether indoor in our ballroom & foyer or our outdoor lush gardens surrounding the pool area

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.1/5  1,007 reviews

Customer review rating 4.5/5

Moetaz S. Solo - Confirmed reviews ALL

Dear Valued Guest, Thank you for your kind words regarding your recent stay. We are delighted to hear that our warm welcome and high standards of client satisfaction met your expectations. Your feedback is invaluable to us. Best Regards, Atta El Dessouky General Manager

Customer review rating 3.5/5

Trevor N. Business - Confirmed reviews ALL

Dear Valued Guest, Thank you for sharing your feedback regarding your recent stay. I sincerely apologize for the inconvenience you experienced with housekeeping and the breakfast service. Your comments are valuable, and I will ensure they are addressed with the respective teams to improve our guest experience. Best Regards, Atta El Dessouky General Manager

Customer review rating 1.0/5

Tawfiq G. Couples - Confirmed reviews ALL

Dear Valued Guest, Greetings from Novotel Cairo Airport. Thank you for your email. We sincerely appreciate you taking the time to bring this matter to our attention, and we apologize for the inconvenience you experienced during your stay. Please rest assured that we will thoroughly investigate the issues you raised to prevent any recurrence. We will take appropriate action to address the concerns mentioned in your email. This level of service is not reflective of our standards, and we are committed to ensuring that such incidents do not happen in the future as part of our ongoing efforts for improvement. Thank you again for taking the time to share your valuable feedback. We look forward to welcoming you back again at Novotel Cairo Airport. Best Regards, Atta El Dessouky General Manager

Customer review rating 5.0/5

Mohamed E. K. Solo - Confirmed reviews ALL

Dear Valued Guest, Thank you for your kind words regarding your recent stay. We are pleased to hear that you enjoyed our location, service, and comfort. Your feedback is greatly appreciated and motivates our team to continue delivering exceptional experiences. Best Regards, Atta E. Dessouky General Manager

Customer review rating 4.5/5

Shamim G. Couples - Confirmed reviews ALL

Dear Valued Guest, Thank you for your positive feedback regarding our location and the quality of our food. I regret to hear about your experience at the reception desk concerning the check-in process. We appreciate your understanding of our policies and will take your comments into consideration. Best Regards, Atta El Dessouky General Manager

Dear Valued Guest, Thank you for your kind words regarding your recent stay. We are delighted to hear that our warm welcome and high standards of client satisfaction met your expectations. Your feedback is invaluable to us. Best Regards, Atta El Dessouky General Manager

Customer review rating 3.5/5

Trevor N. Business - Confirmed reviews ALL

The negative points, repeatedly having to request for House Keeping to refill the bathroom shower gel, being kept waiting for return of laundry and breakfast 'Chefs' who do not know what Sunny Side Up Eggs are..........

Dear Valued Guest, Thank you for sharing your feedback regarding your recent stay. I sincerely apologize for the inconvenience you experienced with housekeeping and the breakfast service. Your comments are valuable, and I will ensure they are addressed with the respective teams to improve our guest experience. Best Regards, Atta El Dessouky General Manager

Customer review rating 1.0/5

Tawfiq G. Couples - Confirmed reviews ALL

Dear Booking.com Team, Greetings. I made a reservation through your platform for a one-night stay on September 16 at the Novotel Cairo Airport hotel. My wife and I were returning from London after a long and exhausting journey originating from Regina, Canada. We arrived in Cairo at 12:00 midnight, extremely tired and exhausted. We went to the hotel, paid the reservation amount by credit card, and checked into the room. Upon entering the room, we noticed the following issues: 1. The shower handle was loose from the hose, causing water to flow out of the hose instead of the showerhead. 2. The shower cabin drain was partially clogged, causing water to pool on the floor. 3. The shampoo dispenser was empty. 4. The conditioner dispenser was empty. 5. The bed sheet and pillow had a noticeable body odor/sweat smell. 6. The landline phone was making a disturbing noise, forcing me to unplug it so we could sleep. 7. The room window needed maintenance to seal and close properly. 8. The view from the window was facing a rooftop with air conditioning units. I contacted the staff on duty, and they offered to send a maintenance technician. However, I declined due to how tired I was and my desperate need to sleep. It is the hotel management's responsibility to inspect the rooms and ensure proper maintenance and cleanliness before handing them over to guests, rather than waiting for a guest to point out cleanliness and operational issues and then carrying out maintenance at the expense of their guests' rest and stay. I kindly ask you to bring this matter to the hotel management's attention and compensate me for the inconvenience. Best regards, Tawfiq Jamaai September 17, 2026

Dear Valued Guest, Greetings from Novotel Cairo Airport. Thank you for your email. We sincerely appreciate you taking the time to bring this matter to our attention, and we apologize for the inconvenience you experienced during your stay. Please rest assured that we will thoroughly investigate the issues you raised to prevent any recurrence. We will take appropriate action to address the concerns mentioned in your email. This level of service is not reflective of our standards, and we are committed to ensuring that such incidents do not happen in the future as part of our ongoing efforts for improvement. Thank you again for taking the time to share your valuable feedback. We look forward to welcoming you back again at Novotel Cairo Airport. Best Regards, Atta El Dessouky General Manager

Customer review rating 5.0/5

Mohamed E. K. Solo - Confirmed reviews ALL

Excellent service, well located to the airport and a very comfortable bed.

Dear Valued Guest, Thank you for your kind words regarding your recent stay. We are pleased to hear that you enjoyed our location, service, and comfort. Your feedback is greatly appreciated and motivates our team to continue delivering exceptional experiences. Best Regards, Atta E. Dessouky General Manager

Customer review rating 4.5/5

Shamim G. Couples - Confirmed reviews ALL

Well located. Wonderful food.My only peeve was the lady at the reception desk being unwilling to check us in after check in time.

Dear Valued Guest, Thank you for your positive feedback regarding our location and the quality of our food. I regret to hear about your experience at the reception desk concerning the check-in process. We appreciate your understanding of our policies and will take your comments into consideration. Best Regards, Atta El Dessouky General Manager

Customer review rating 4.0/5

Richard C. Families - Confirmed reviews ALL

On arrival, the room was much too cold. No security to scan the bags. Had to wait a long time.

Dear Valued Guest, Thank you for your feedback. We are pleased that you enjoyed our location. We apologize for the discomfort regarding the room temperature and the wait at security. Your comments are invaluable as we strive to enhance our guest experience. Best Regards, Atta El Dessouky General Manager

Customer review rating 3.0/5

Marije D. W. Solo - Confirmed reviews ALL

the room is smelly, the staff in not friendly, the gym is not clean.

Dear Valued Guest, Thank you for sharing your feedback. I regret to hear that your experience did not meet your expectations regarding room conditions, staff friendliness, and gym cleanliness. Your comments are valuable as they help us improve our services. Best Regards, Atta El Dessouky General Manager

Customer review rating 0.5/5

Monk P. Solo - Confirmed reviews ALL

I made the mistake of selecting a hotel in Cairo called Novotel because it was close to the airport. They also  reassured me that they provided a shuttle to the airport every 30 minutes. Of course, in practice they didn't do any such thing and the shuttle bus was late and followed no fixed timetable.   When it came time for me to leave Cairo I trusted them instead of all the hawking taxi drivers constantly hassling  everyone. The hotel shuttle bus was late taking a group of us to the airport and I feared the worst. At Cairo airport, when I arrived, we were already late and were met by a huge mass of people trying just trying to get into the Departures area: The line/queue to enter was terrible. People ignoring the queues altogether and not enough staff. It took me an hour to get though. I had no checked baggage but others had up to 5 or 6 large suitcases on a trolley that all had to be scanned. When I got into the Departures area there were no information points, no rep Ethiopian Airlines and nobody to ask about anything. I walked around all the check-in desks looking for a check-in or screen for Ethiopian Airlines. The big display boards displayed an area to go to but when I got there I found nobody and nobody to ask. Eventually I went to another check-in counter for Egypt Air.  They were friendly but could not help. He said I was late and Ethiopian Airlines were closed. By this time I was being followed by a huge number of Ethiopian customers with mountains of huge bags all doing the same and looking for an Ethiopian check-in counter. I stranger said he would help and seemed to be known by the Egypt Air guy who said he could be trusted. In Africa we call such people blockers. He was displaying no ID so I was wary. He took my passport and I reluctantly handed it over while watching it and him closely and he said to follow him. By now there were about 30 people behind me, most of whom had huge numbers of suitcases on trolleys.  He took all their passports too and shouted for them to follow him.  He took us to lots of officials who started making notes of all our passport details by hand. He even took us between floors in a lift. I stuck to him like glue to ensure that I did not let my passport out of my sight. He was clutching about  30 passports by now. I finally found someone who said that because we had no flight booked we could not be in the Departures are and we were not allowed out either because security procedures are designed to allow people IN and not OUT. But we could not get out because we would not enter the Gates area because we had no Boarding passes. So it seemed that the blocker agent was trying to avoid us being left in no-mans land and was finding a secret, unofficial, way out of the airport! All 30 of us went all over the place pushing our bags on trolleys (except me as I was wise enough to travel with no checked baggage). Bear in mind that there was no official in the airport to help us because it was past midnight. Eventually we opened an unmarked door that led to Baggage Reclaim! From there we could finally exit the building! This was particularly galling and ironic for me as I had no checked baggage because I wanted to travel light with just a cabin bag. But other Ethiopian customers were in tears when they were told that they had to book another flight.  I was lucky because my UK bank helped me with a temporary overdraft facility that allowed me to borrow funds to buy another ticket for the following day and I could afford to pay for another night at the hotel. I spent all morning the next day on the phone to the U.S. (I think) trying to re-arrange my flight. When I agreed to pay they sent my a payments link on my email so that I could pay and get new tickets. The link didn't work on my laptop and so I had to call them again. We went through the process multiple times with new emails and new payment and me trying via a VPN or no VPN. Between phone calls I wondered what I would do if I could not leave the country or stay at the hotel indefinitely. Eventually a senior agent in Ethiopian Airlines figured out that my UK bank was declining my payment because they were trying to process it in Egyptian Pounds. He changed the payment to US dollars and the payment worked! Even though I had to go overdrawn at the bank to cover it. So I spent the day at Novotel and went though the whole process of trying to catch a flight to Addis  again the following night and I was determined to get to the airport 6 hours early. This was even worse. The Novotel receptionist re-assured me that their shuttle bus would leave on time and I made him promise that it would be so. But when it came time to depart for the airport I was joined by about 30 guests and we all waited patiently in the bus driver to appear. He had disappeared and never came back! Like many other guests waiting on the bus I returned into Novotelreception and explained that we were already late (again) and were in danger of missing our flights (again). After about 30 mins of stress we were told that the bus driver had gone home!  At least he had left the bus outside the hotel with the keys still in it. The hotel had to call another driver. So, eventually,  we all set off again and, because we had left much early earlier than the day before, when reaching the airport we found that there was an even bigger queue of people trying to get through initial security. It took me two hours to get into the building. Once inside I looked in vain for an Ethiopian Airlines counter but there was no sign of any Ethiopian Airlines presence, staff, or representative.  The flight was displaying on the big boards but there were no TV screens behind any check-in desk that suggested that the airline even existed. I eventually discovered that Ethiopian Airlines were part of an organization called Star Alliance and that the  groups name was displayed on some (but not all) screens. None of use knew that and once again some customers were in a state of severe distress because there was no screen displaying Ethiopian Airlines. I eventually got to a counter with an Ethiopian Airlines representative (I think) and he was fine and issued me with my Boarding Pass with an hour to spare. I obviously will not be attempting to make this trip to Cairo again.

Dear Valued Guest, Thank you for sharing your detailed feedback regarding your recent experience at Novotel Cairo Airport. I sincerely regret to hear about the challenges you faced with our shuttle service and the subsequent stress it caused you during your travels. Our shuttle service is intended to provide timely transportation to the airport, and I apologize for the inconvenience you encountered with delays and the absence of the driver. Your comments regarding the lack of communication and issues at the airport are concerning, and I appreciate you bringing these matters to our attention. While we strive to ensure a seamless experience for our guests, it is clear that we fell short in this instance. I understand how frustrating it must have been to navigate the airport under such circumstances, especially without proper assistance. We take your concerns seriously and will review your feedback with our team to enhance our services. We value your insights and hope to have the opportunity to rebuild your trust in our hotel in the future. Best Regards, Atta El Dessouky General Manager

Customer review rating 5.0/5

Ali M. Families - Confirmed reviews ALL

Very mice and helpful staff. Mr Medhat at 2 desk was awesome. All staff were smiling, attentive, and helpful. Food was very good

Dear Valued Guest, Thank you for your positive feedback. We are delighted to hear that our staff, especially Mr. Medhat, made your stay enjoyable. Your compliments regarding our attentive service and food quality are greatly appreciated. We look forward to welcoming you back in the future. Best Regards, Atta El Dessouky General Manager

Customer review rating 5.0/5

Akram J. Solo - Confirmed reviews ALL

I had a very pleasant stay. Kudus to the management.The staff at the reception did an extraordinary job to make me feel welcome. My status was well recognised and they were kind enough to extend my check out to accommodate my flight time. I highly recommend the hotel and i will defiantly be back.

Dear Valued Guest, Thank you for your kind words regarding your recent stay at Novotel Cairo Airport. We are delighted to hear that our team provided you with exceptional service and made your visit enjoyable. It is always gratifying to know that our efforts to recognize and accommodate our guests' needs are appreciated. We look forward to welcoming you back in the future and ensuring another pleasant experience. Best Regards, Atta El Dessouky General Manager

Customer review rating 4.5/5

Olubukola K. Solo - Confirmed reviews ALL

Lovely team, I felt catered to and well looked after during my stay.

Dear Valued Guest, Thank you for your kind words regarding our team. We are delighted to hear that you felt catered to and well looked after during your stay. Your feedback is greatly appreciated and will motivate our staff to continue providing excellent service. Best Regards, Atta El Dessouky General Manager

Customer review rating 5.0/5

Lachlan E. Solo - Confirmed reviews ALL

Make sure you call the hotel for the shuttle bus on WhatsApp + 01…

Dear Valued Guest, Thank you for your positive feedback regarding your recent stay. We are pleased to hear that you enjoyed your time with us. Your mention of our shuttle service via WhatsApp is appreciated, as it is a convenient option for our guests. Best Regards, Atta El Dessouky General Manager

Customer review rating 4.0/5

Ahmed E. Families - Confirmed reviews ALL

We liked the stay overall. The location and the direct shuttle bus service to the terminals are great. The food varieties offered in the dinner and breakfast were great. The only downside was an electricity cut incident that wake me up in the early morning. Where the AC was turning on/off every few minutes at 6 AM.

Dear Valued Guest, Thank you for your positive feedback regarding your recent stay with us. We are delighted to hear that you appreciated our location, shuttle service, and the variety of food options available. However, we sincerely apologize for the inconvenience caused by the electricity cut that affected your comfort. We understand how crucial a restful night is for our guests, and we will take your comments into consideration for future improvements. Best Regards, Atta El Dessouky General Manager

Customer review rating 5.0/5

Jane W. Solo - Confirmed reviews ALL

Great hotel, lovely too. They let me check in early and helped with my large bags

Dear Valued Guest, Thank you for your kind words regarding your recent stay. We are delighted to hear that you found our shuttle service reliable and that our team was able to assist you with your luggage. Your satisfaction is our priority. Best Regards, Atta El Dessouky General Manager

Customer review rating 4.5/5

Shahnaz I. Families - Confirmed reviews ALL

I had a 1night stay during a stop over. I requested for a special message for my son as it’s his birthday. Wow they decorated the beds super cute and gave a large cake as a surprise. It was such a pleasant stay and beds were super comfy. Staff were genuinely so helpful too. I would highly recommend and go back my self. They even had a shuttle bus that takes you to airport, that was very convenient.

Dear Valued Guest, Thank you for your kind words regarding your recent stay at Novotel Cairo Airport. We are delighted to hear that our team was able to create a memorable birthday surprise for your son, and that you found the accommodations comfortable. It is wonderful to know that our staff's efforts to provide excellent service made a positive impact on your experience. We appreciate your recommendation and look forward to welcoming you back in the future. Our shuttle service is indeed designed to enhance our guests' convenience, and we are pleased that it met your needs. Best Regards, Atta El Dessouky General Manager

Customer review rating 5.0/5

David L. Families - Confirmed reviews ALL

From the start the service was excellent. Shuttle driver did his best to help us as our flight was delayed. The check in was so friendly and quick. The helpers so friendly and did everything with us as the focus.

Dear Valued Guest, Thank you for your positive feedback. We are delighted to hear that you enjoyed our spacious accommodations, convenient location, and breakfast selection. It is gratifying to know that our staff provided excellent service during your stay, especially during the shuttle experience and check-in process. Your kind words motivate our team to continue delivering exceptional hospitality. Best Regards, Atta El Dessouky General Manager

Customer review rating 4.5/5

John S. Couples - Confirmed reviews ALL

Friendly staff and great place to stay

Dear Valued Guest, Thank you for your kind words regarding our service and staff. We are delighted to hear that you enjoyed your stay and found our hotel to be a great place for your visit. Your feedback motivates our team to continue providing exceptional experiences. Best Regards, Atta El Dessouky General Manager

Customer review rating 0.5/5

Hao W. Business - Confirmed reviews ALL

Overpriced for a run-down hotel. Room is minimum with a lot of things not working. Light switches broken. Toothbrush and slippers not there. No cleaning until requested. Rooms are so far away from the lobby. Will not stay ever again.

Dear Valued Guest, I regret to learn that your recent stay did not meet your expectations. We strive to maintain our facilities and service standards, and your feedback regarding room amenities and cleanliness will be reviewed. Thank you for sharing your thoughts. Best Regards, Atta El Dessouky General Manager

Customer review rating 5.0/5

Stephanie M. Families - Confirmed reviews ALL

Comfortable and clean

Dear Valued Guest, Thank you for your kind words regarding your recent stay at Novotel Cairo Airport. We are delighted to hear that you found our accommodations comfortable and clean. Your feedback is greatly appreciated, and we look forward to welcoming you back soon. Best Regards, Atta El Dessouky General Manager

Customer review rating 0.5/5

Baasim S. Solo - Confirmed reviews ALL

Absolutely the worst hotel ever stayed. It was as bad as staying in a local motel. Completely unjustified 4 stars that are given. Very unsanitary. Rooms are disgusting. Bedding was disgusting and not clean. Carpet was as so dirty I couldn’t walk without wearing anything on my feet. Previous guest hair found on the bed and carpet. Fluids in toilet and so on. Had gotten room changed and it was in comparison to the first one, slightly better. Overall a huge disappointment and would never go back to this hotel and I will make sure no one else I know would go as well and suffer the same consequences. Staff are super rude and judgmental. Demanding. Always lazy and just the worst. Even the food was the worst ever to find. Barely survived a food poisoning thanks to god. Only good thing was Mohammed Antar who made a difference to our stay with his goodness. Otherwise it was an utter waste of my money. Sorry for the harsh words because it was really horrible.

Dear Valued Guest, Thank you for sharing your feedback regarding your recent stay at Novotel Cairo Airport. I sincerely apologize for the experience you encountered, which did not meet our standards or your expectations. Cleanliness and hygiene are of utmost importance to us, and I regret that your room did not reflect this commitment. Your comments about the state of the bedding, carpets, and bathroom facilities are being taken seriously, as they do not align with our quality assurance practices. Additionally, I am disappointed to hear about your interactions with our staff. Professionalism and courteous service are core values we strive for, and it is concerning that you did not receive this during your visit. I appreciate you mentioning Mohammed Antar, and I will ensure his efforts are recognized. We value your feedback as it helps us improve our services. Thank you once again for your comments, and I hope you will consider giving us another opportunity in the future. Best Regards, Atta El Dessouky General Manager

Other web-users rate our hotel

  • 1,359 reviews 9/10 Location
  • 2,791 reviews 7.1/10 Room
  • 3,490 reviews 8.4/10 Service
  • 67 reviews 2.9/10 WiFi
  • 2,428 reviews 9.2/10 Food
  • 1,897 reviews 7.4/10 Cleanliness
  • 761 reviews 8.5/10 Breakfast
  • 583 reviews 4.9/10 Comfort

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